1. Wael Farouk Mahmoud
Senior Product Support Sales Engineer
Egypt
Machinery
Current MANTRAC. "Caterpillar"
Education1. Helwan University
500+connections
Background
Experience
Senior Product Support Sales Engineer
Mantrac Egypt
Jan 2011 – Present
Senior Product Support Sales Engineer - Egypt 2011- Present
Introduce and present the presentations to the related sales team and help the sales team to understand
the key messages and be prepared to deliver them to the customers.
Continuously increase technical aptitude and develop Sales Team product skills to improve the quality
of the customer satisfaction
Develop and execute marketing campaigns, analyze and evaluate the results of those activities.
Continuously work with management to refine sales strategy to optimize efficiency and results.
Responsible to develop,plan and execute the marketing strategy in line with sales strategies and goals
for business
Actively contribute to both overall Sales Department and Company objectives.
Product Support Sales Engineer
2003-2011 Mantrac – CATERPILLAR dealer. Egypt,
Provide front line queue support for customers.
Responsible for selling products to existing customers and new prospects 
Handled Caterpillar spare parts and maintenance service business for (Private, Public, oil & gas and
industrial) Customers in a professional,accurate, courteous and timely manner

2. Handle customer service calls to ensure customer satisfaction,
Place outgoing sales calls and enter customer orders and contact information
Responsible for handling all calls through resolution in a timely manner
Understand customer workflows and needs,develop local presentations ofproduct solutions.
Review existing customer accounts and present to customers new products and/orservices 
Maintain thorough knowledge of production schedule,product and shipping prices 
Enter detailed information for each customer call into the department's sales call tracking system
timely.
Prepared and discussed financial and technical offers, as well as signed maintenance service
contracts.
Focusing on competition Intelligence and products analysis.
Took responsibility for material delivery follow up, consignment stock and for invoices delivery and
collection.