1. 779 Rochdale Road
Todmorden
West Yorkshire
OL14 6TG
Phone 07789 911229
E-mail:
jeffthechef427@gmail.com
Daniel Williams
Personal
Information
DOB – 16th
March 1986
I am an enthusiastic, motivated and reliable person with extensive
experience in the motor trade. I pride myself on being organized and
motivational, which is mirrored in my staff’s attitude to work. I am
proficient in all aspects of the Motor Trade due to my job role within the
industry (Assistant group stock & supply manager). I take personal
responsibility for my team whilst promoting; necessary change,
inspiration for others, respect, compassion and equality in the
workplace. I am a good communicator both verbal and written, I get on
well with others and I can work either as an individual or as part of a
team.
Summary of
qualifications
• 2010 - 2012
NVQ Advanced Modern Apprenticeship – Management
Level 1, 2, 3 & 4
Results - Pass
• 2007 - 2010 Rochdale Training Assoc. Rochdale, Lancs.
NVQ Advanced Modern Apprenticeship – Business
Administration
Result – Pass
• 2002 - 2003 Hopwood Hall College Middleton, Lancs.
NVQ Foundation Modern Apprenticeship – Leisure and
Tourism
Result – Pass
• 1997 - 2002 Balderstone Technical College Rochdale, Lancs.
General Certificate of Secondary Education
9 subjects – Pass
Professional
experience
• 2012 – Present Carcraft Group (Nationwide)
Assistant Group Stock & Supply Manager
• Organisation of all the business stock allocation ensuring that
vehicles are allocated to the correct branch for sale based on
the groups past 15 week sales
• Organise transport of vehicles via vehicle transporters and
single car plate drivers
• Carry out fortnightly stock audits to ensure all stock is accounted
for
• Liaise with all site General Managers to provide stock & support
them with any onsite stock queries
• Attend weekly Vid-Con meetings with the chief executive and
head of service and supply to provide updates on stock and
supply, future predicted spend and ETAs on transport deliveries.

2. • Provide weekly additional reports to our auto centre arm of the
business on customer returns and customer complaints which is
also reported to the office of fair trading and trading standards
• Site to site visits nationwide from the north to south of the
country to assess the appearance of stock and provide onsite
support to the general manager and sales floor
• Providing order numbers for external contractors to support the
head of service & supply.
• Provide shopping lists to our vehicle purchasing staff to ensure
we are purchasing saleable & profitable stock
• Manage and subsequently approve all invoices received from
external transport companies.
• Organise weekly, monthly and yearly management meetings
including events, accommodation and presentations.
• Manage service debtors to an acceptable level
• Manage all quarterly, half year and year end audits
• Provide full support to the group stock & supply manager and
head of service and supply
• 2008 - 2012 Carcraft of Rochdale Rochdale, Lancs
Trainee Service Manager
• Maintaining a professional service to both internal and external
customers by providing all support and services within agreed
standards and timescales thus promoting a professional image
• Carry out cash handling on a daily basis and banking all incomings
• Maximise all retail opportunities and sell the services of the Auto
centre to customers
• Ensure all jobs undertaken in the department are completed in a
timely manner and adhere to deadlines
• Ensure customer needs are met and promote healthy customer
relations
• Create job sheets for technicians and issue in order of priority
• Ensure all specially ordered parts are available and if not relay back
to the customer explaining the options available to them
• Quality check job sheets to ensure thorough completion with the
correct information; labour costs, contract work, parts etc before
closing the job sheet
• Progress chase vehicles that have been promised for a stipulated
time
• Liaise, build and maintain relationships with contractors for the
collection and return of contracted work
• Load the workshop diary on a daily basis and provide cover for
vehicles arriving for advance bookings ensuring that the description of
the work to be carried out is processed onto a job sheet
• Input work hours on a daily basis to produce statistics to present to
accounts
• Deal with complaints ensuring customer satisfaction
• Arrange courtesy cars and ensuring relevant and up to date insurance
is issued
• Attending VIDCON meetings to discuss income and business
projections, week previous takings, business opportunities etc.
• Setting targets based on workload, staff attendance and previous

3. weeks figures
• Cover for Service Manager in absence
• 2006 - 2008 Carcraft of Rochdale Rochdale, Lancs
Technical Specialist
• Working and adhering to a strict budget
• Receiving, evaluating and analysing quotations from contractors to
ensure cost effectiveness
• Ensuring all quotations for jobs were relevant to the work required to
the vehicles
• Raising purchase orders for contractors
• Making and monitoring cash, cheque and credit card payments to
contractors
• Building partnerships with external clients and contractors
• Agreeing specific labour rates for contractors
• Solely responsible for all work undertaken whilst at garages. For
instance if the garage concluded that more work was required, I was
to make the decision as to whether it would be done in accordance
with the evidence provided by the contractor.
• Deal with all written complaints regarding declines on repair work and
attend court to represent the company when necessary.
• 2004 - 2006 Carcraft of Rochdale Rochdale, Lancs
Direct Sales Executive
• Developing and training a new team of sales support advisors
• Obtain deposits for goods
• Booking appointments ensuring departments were aware of bookings
• Arranging transfers of vehicles to all Carcraft sites
• Liaising with all Carcraft sites to ensure cars are fully prepared for
sale
• Managing and monitoring monetary incomings and outgoings
• 2003 - 2004 Carcraft of Rochdale Rochdale, Lancs
Sales Advisor
• Taking inbound sales enquiries advising on products and services
• Creating proposals and quotations for customers requiring credit
• Making inbound calls to chase leads
• Liaising with internal departments to order goods required
• Forwarding calls to relevant departments
Further Training • Team Management Workshop
• Customer Focus Workshop
• Business Workshop
• Up sales and Customer Service Workshop
(Refreshed every 24 months)
Other Key Skills
IT Skills
• I am conversant in Microsoft Word, Excel, Powerpoint and Outlook
and use the internet and the intranet on a daily basis to research. I
also use systems specific to Carcraft and am a quick learner with
regards to specific systems.
Negotiation Skills

4. • Appeasing customers, liaising with contractors, selling to customers,
agreeing times and appointments with customers and agreeing
targets and incentives with Senior Management.
Inspiring Others
• Motivating staff, moving business and department forward, enabling
and ensuring thorough communication through change in the
workplace, open door policy, enthusing staff and inducting new
members of staff to the department.
Respect and Compassion
• Zero tolerance policy regarding issues which can cause staff
grievance, take the discipline and grievance policy seriously and
implement where necessary whilst supporting staff through the
process, empathizing with customers and being polite and respectful
to their specific needs and requirements.
References References available on request
Hobbies,
Interests and
activities
I enjoy a healthy work life balance by enjoying my work, prioritising and
appropriately delegating whilst at work. I also like to spend time with my
family and friends and thoroughly enjoy cooking. I also like to keep
active by going to the gym, boxing and playing football. I keep abreast
with knowledge surrounding the Motor Trade and enjoy working on cars
in my free time.