This document summarizes the qualifications and experience of Naveed Eshrat seeking a senior reception service supervisor position. He has 9 years of experience in this role at Gargash Enterprises LLC and Discount Car Workshop LLC. He holds a Bachelor of Science degree and diploma in electronics and has expertise in workshop software, warranty tasks, and ensuring customer satisfaction.

1.  Bachlore of Science ( Degree)
 Diploma in Electronics.
 Innovative professional with 9 years of rich experience and the skills to contribute
towards business growth, capitalize on new revenue potential, and manage all aspects of
daily business operations.
 Attended Multiple Daimler Middle East’s trainings.
 Expertly trained in workshop software (Autoline), ASRA,WIS and EPC.
Gargash Enterprises L.L.C as a . (2004 – 2014) Senior Reception Service
supervisor’ Mercedes-Benz
 As , Senior Reception Service Advisor’ Gargash Enterprises LLC.
 Responsible for the periodic Maintenance and Repairing of vehicles in line with
dealership policies & procedures.
 Dealing with the Workshop team to making sure of timely delivery of all Vehicles.
 Coordinating with staff members and providing daily, weekly and monthly report about
maintenance and repair.
 Preparing estimates for additional work other than maintenance.
 Dealing with Insurance companies, preparing accident repair estimates and getting
approvals from surveyors.
 Creating warranty job cards, and getting approvals from Daimler Middle east.
 Achieving targets and handling office and customer care section.
NAVEED ESHRAT
- City: Dubai UAE - Nationality: Pakistani
- Call: 055-4611508 - E-mail: naveed_ishrat@yahoo.com
- Visa status: Employment - License: Valid till 2023
- Field of Interest: Senior Reception Service Supervisor
CAREER
OBJECTIVE
SUMMARY OF
QUALIFICATION
To acquire a meaning position in a healthy and rich environment
which would help enable me to utilize my current skills, and
enhance my potentials resulting in the development of my career
as a ‘ Senior Reception Service supervisor.’
PROFESSIONAL
EXPERIENCE

2.  Conducting all correspondences from the clients and directing them proper quotes with
follow-ups.
 Effectively marketing new products and services to existing and new customers.
 Making accurate, rapid cost calculations, and providing customers with quotations.
 Attending team meetings and sharing knowledge and experiences with colleagues.
 Achieving daily targets to boost labour sales.
 Studying and reviewing company and department procedures in order to implement the
company methodology into daily tasks.
 Assisting visitors, telephone calls, e-mails, faxes, travel and social arrangement.
 Confirm appointments in accordance to the next day’s schedule.
 Maintaining Customer Satisfaction
 Maintaining healthy customer relations through quality service.
 Expert in handling warranty related tasks.
 Receiving customer calls requesting services and repairing.
 Listening to customer queries and providing permanent solutions.
Working for Discount car Workshop L.L.C as a . (2014 – 2016) Workshop senior
Service supervisor’.
Achieving targets and handling office and customer care section.
Expert in handling warranty related tasks.
Bachelor of science (degree)
Karachi University
1993-1996
COMPUTER
SKILL
EDUCATION
PROFESSIONAL
EXPERIENCE

3.  Microsoft Office (Word, Excel, PowerPoint)
 Team Management Skills.
 Ability to ensure excellent client satisfaction.
 Self motivated employee.
 Ability to meet given deadlines.
 Results-oriented professional with solid work ethic.
 Father's Name: Mohammad Eshrat
 Date of Birth: Nov 22, 1972
 Nationality: Pakistani
 Marital Status: Married
 Mobile no: 055-4611508
 Languages: English, Urdu,Arabic
 Visa Status: Employment visa
 Valid Dubai Driving License: Valid till 2023,
Cricket, Global Economy, Travelling, Smart Phones,
References and portfolio are available upon request.
REFERENCE
PERSONAL
PROFILE
SUMMARY OF
SKILLS
OTHER
ACTIVITIES