This document discusses personal knowledge management (PKM) in the context of a changing work environment. It notes that learning is now a lifelong process done through social and personalized means rather than only in structured classrooms. People must adapt quickly and share knowledge through communities to remain relevant. Effective PKM involves aggregating and filtering information from trusted sources, reflecting on learning, and improving skills through collaboration.

1. Personal
Knowledge
Management
Steve
Dale
@stephendale
@collabor8now
Unless
otherwise
noted,
this
work
is
licensed
under
a
Crea;ve
Commons
A>ribu;on-­‐NonCommercial-­‐ShareAlike
3.0
Unported
License.
Thursday, 7 March 2013 1

2. “We
always
know
more
than
we
can
say,
and
we
always
say
more
than
we
can
write”
Dave
Snowden
2
Thursday, 7 March 2013 2

3. Exercise
Personal
Knowledge
Management
Ques<onnaire
What
is
your
PKM
Profile?
PKM
Ques;onnaire
3
Thursday, 7 March 2013 3

4. What
is
“PKM”?
It’s
about
taking
responsibility
for
personal
&
professional
development
in
order
to
remain
‘relevant’
in
a
some<mes
chao<c
and
fast-­‐changing
environment.
4
Thursday, 7 March 2013 4

5. The
industrial
age
required
predictable
and
repeatable
processes
Thursday, 7 March 2013 5

6. Industrial age practices are no
longer relevant to the 21st
Century Knowledge Economy
Labour is replaceable, talent is not. (H Jarche)
Thursday, 7 March 2013 6

7. Remember
when
we
cc
Steve
Wheeler,
University
of
Plymouth,
2009
learnt
the
same
things,
at
the
same
time
and
at
the
same
pace?
Thursday, 7 March 2013 7

8. Learning
and
personal
development
is
no
longer
confined
to
the
classroom
Thursday, 7 March 2013 8

9. Learning
and
knowledge
acquisi2on
is
a
lifelong
ac2vity
and
a
far
more
personalised
experience.
Thursday, 7 March 2013 9

10. Social
learning
is
how
people
work
and
share
knowledge
to
become
better
practitioners
Source:
Harold
Jarche
Thursday, 7 March 2013 10

11. We
have
to
be
able
to
quickly
adapt
and
change
to
an
increasingly
volatile
and
challenging
environment
Thursday, 7 March 2013 11

12. We
live
in
a
socially
connected
world,
where
anyone
can
have
a
voice,
and
everyone
wants
to
be
heard
Thursday, 7 March 2013 12

13. 13
Is more better?
We need to separate the
signal from the noise
Thursday, 7 March 2013 13

14. How?
Break-­‐out
session
14
Thursday, 7 March 2013 14

15. Collabora<ve
Technologies
Telepresence
Collabora;ve
Authoring
Brian
Solis
Capability
Social
Networks
IM,
Videochat
Portals,
Wikis,
RSS
Webcasts
Blackberry
Email/Calendar
Telephone
Distant
Past 2013
15
Thursday, 7 March 2013 15

16. Knowledge
from
a
trusted
source
is
richer
than
what
we
can
discover
for
ourselves
Photo: Flickr.com by Jackie Welberg
16
Thursday, 7 March 2013 16

17. But
who
can
you
trust?
17
Thursday, 7 March 2013 17

18. Personal
Knowledge
Management
Unless
otherwise
noted,
this
work
is
licensed
under
a
Crea;ve
Commons
A>ribu;on-­‐NonCommercial-­‐ShareAlike
3.0
Unported
License.
cc
licensed
flickr
photo
by
Will
Lion:
hYp://flickr.com/photos/will-­‐lion/2595497078/
Thursday, 7 March 2013 18

19. Quality,
Relevance
and
Reputa<on
Find, join and contribute to
the most relevant and
useful communities for my
Share my ideas job and role regardless of
and comments on whether inside or outside
!"#$%&'()*+,-&+.&),"/)(%& the organisation
learning content
/+",0(/1&&
and see comments
from others G?5,(& G((-&
Identify relevant
B6<(%&'(*&)?#'-#'C1& 2#'%32#$)(,&,($(45')& and high quality
F",5)(&9(,7'(')& #'.+,657+'1&859& learning content
#'.+,657+'1&;%%&45$"(1& 9(+9$(&:&0+'4(,/57+'/&& for my job/role
Knowledge
G('/(& Worker G('/(&
Cynefin Model
;//(6<$(=&/>')?(/#@(&&
B'C5C(&*#)?&(D9(,)/=&
5'%&(45$"5)(&
9((,/=&&0+$$(5C"(/1&E5#'&
#'.+,657+'1&A(/)&
Develop my skills #'/#C?)/1&
5//"697+'/1&
through
collaborative
interactions with
peers and receive G('/(& Reflect, experiment
honest advice and put into practice
what you have
learned.
Adapted from Seek-Sense-Share model by
Harold Jarche
Thursday, 7 March 2013 19

20. Where
Work
(and
learning)
happens
Informal
Social Networks
Diverse ideas & knowledge
Communities of
Practice
Solve problems
Project Teams Test new ideas
Complex Knowledge
Structured
Goal-oriented Opportunity-driven
Source: Harold Jarche www.jarche.com
Thursday, 7 March 2013 20

21. Communi8es
of
Interest/Prac8ce
“Communities of
practice are groups
of people who share
a concern or a
passion for
something they do
and learn how to do
it better as they
interact regularly.”
Source: Etienne Wenger
Thursday, 7 March 2013 21

22. Aggregate
&
Filter
For
Relevance
22
Thursday, 7 March 2013 22

23. New
learning
and
sharing
models
are
emerging
–
Digital
Curation
h>p://dilbert.com/strips/comic/2011-­‐10-­‐30/
Thursday, 7 March 2013 23

24. Digital
Cura8on
“Digital
Curators”
use
their
insight
into
a
particular
audience
to
determine
what
might
interest
them
Thursday, 7 March 2013 24

25. What
needs
to
change.....
Social
learning
and
personal
development
requires
a
shift
from
hierarchies
to
networks,
and
empowerment
of
the
workforce
to
choose
the
tools
they
need
to
do
the
job.
Thursday, 7 March 2013 25

26. Finally,
how
will
you
improve
your
“PKM”?
!"#$%&'()*+,-&+.&),"/)(%&
/+",0(/1&& •Join a CoP?
G?5,(& G((-& •Contribute/share content?
•Grow your network?
B6<(%&'(*&)?#'-#'C1&
F",5)(&9(,7'(')&
2#'%32#$)(,&,($(45')&
#'.+,657+'1&859&
•Build/enhance reputation?
#'.+,657+'1&;%%&45$"(1& 9(+9$(&:&0+'4(,/57+'/&&
•Use social media?
You? •Use SM tools to aggregate + filter?
G('/(& G('/(& •Question/challenge/test assumptions?
B'C5C(&*#)?&(D9(,)/=&
;//(6<$(=&/>')?(/#@(&&
5'%&(45$"5)(&
•Add value to content you share?
9((,/=&&0+$$(5C"(/1&E5#'&
#'/#C?)/1&
#'.+,657+'1&A(/)&
5//"697+'/1&
•Subscribe to people/channels you trust?
•Become a digital curator?
G('/(&
Adapted from Seek-Sense-Share
model by Harold Jarche
Thursday, 7 March 2013 26

27. “It’s
not
the
strongest
of
the
species
that
survives,
nor
the
most
intelligent,
but
the
one
most
adaptable
to
change.”
Darwin
Email:
steve.dale@collabor8now.com
Twi>er:
@stephendale,
@collabor8now
Profile:
h>p://about.me/stephendale
Unless otherwise noted, this work is licensed under a Creative Commons
Attribution-NonCommercial-ShareAlike 3.0 Unported License.
Thursday, 7 March 2013 27