1. Yolanda A. Jones
Bridgewater, MA 02324
(586) 838-6736
Yolanda.A.Jones1@gmail.com
SUMMARY
Highly motivated professional with 4+ years of customer service experience. Computer skills:
Microsoft Word, Excel, PowerPoint, Access and internet research capabilities. Dedicated, able
to prioritize and complete multiple task, and follow through to achieve daily goals. Excellent
interpersonal, customer service, communication (verbal and written), and problem solving
skills
EXPERIENCE
Speedway, Raynham, MA
1/2016 -Present
General Manager
 Maintainsstore staff jobresultsbycoaching,counseling,anddiscipliningemployees;planning,
monitoring,andappraisingjobresults
 Achievesfinancial objectivesbypreparinganannual budget;schedulingexpenditures;analyzing
variances;initiatingcorrective actions.
 Ensuresavailabilityof merchandise andservicesbyapprovingcontracts;maintaining
inventories.
Walmart, Farmers Branch, TX
7/2014- 12/2015
Customer Service Manager
● Oversee efficient operations on the front end of the store.
● Performed financial audits
● Hired, trained and supervised new employees
Our Caring Hands, Inc.| Detroit, MI 02/2001- 08/2014
District Manager (08/2009-08/2014)
Manager (04/2005-08/2009)
Direct Care Worker (02/2001-04/2005)
Administrative Support
● Trained and supervised a successful team of 15 local managers located throughout the
Greater Detroit area.
● Implemented a new time management system leading to 15% reduction in overall
payroll cost.
● Initiated an employee incentive program resulting in 25% increase in employee
attendance.
EDUCATION
Associate of Arts – Business Administration
University of Phoenix - Southfield, MI