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STEPHANIE LATHAM-MAGEE
71 Starview Drive (C) (203) 910-7787 (H) (860) 201-4866
Torrington, CT 06790 Email: stephanie.lathammagee@yahoo.com
PROFILE
Highly skilled and dedicated Operations/Administrative Manager with expertise in diverse industries including
companion care, telecommunications, mortgage and professional staffing.
COMPETENCIES
 Strategic Planning  Teach Coaching & Development
 Goal Setting  Performance Measurement & Tracking
 Budget Management  Marketing/Business Development
 Resource Allocation  Cross-Functional Team Facilitation
 Project Management  Continuous Improvement Initiatives
WORK EXPERIENCE
COMPANIONS & HOMEMAKERS, Farmington & Avon, CT 7/13 – Present
OFFICE MANAGER, Avon
 Direct an administrative staff of five employees.
 Coordinate with other Managers to utilize a pool of 1,100 available Home Companions.
 Review existing requests for services and use pool of available resources to schedule assignments.
 Direct key operational functions including budgeting, hiring, training, policies, procedures, quality
assurance, payroll, and office management.
 Conduct marketing initiatives including outreach, public relations, establishment of a referral network
with senior/community centers, health centers, Discharge Planners, etc.
 Built a strategic relationship with the UCONN health center.
 Establish standards of excellence and Best Practices, followed by quality assurance reviews.
 Use observations and feedback as a baseline for continuous improvement initiatives.
 Grew client base to 387.
 Ranked as the #1 office for growth of customer base.
VERIZON WIRELESS HEADQUARTERS, Meriden, CT 2009 – 2011
CONTINUITY MARKETING REPRESENTATIVE
 Served in an administrative management and support role.
 Set-up new accounts, processed orders, resolved billing issues and scheduled plan changes.
 Served as primary liaison to valued clients.
 Planned and coordinated project activities with internal and external resources.
 Facilitated cross-functional meetings to keep all project stakeholders focused and on-target at all times.
TEMPORARY POSITIONS, Rocky Hill & Farmington, CT 2008 – 2009
MORTGAGE LOAN PROCESSING
 Collaborated with Loan Officers, Underwriters and borrowers through all stages of the loan process.
 Used a critical path process to coordinate, track and monitor all processes from start to finish.
 Streamlined and re-engineered processes to achieve lean and efficient operations.
STEPHANIE LATHAM-MAGEE Page 2
Resumé (Continued)
WORK EXPERIENCE (Continued)
FIDELITY LENDERS, Branford, CT 2006 – 2008
OFFICE MANAGER/SENIOR LOAN PROCESSOR/UNDERWRITER
 Planned and coordinated all activities relevant to loan applications, processing and underwriting,
appraisals, and title searches, up to and including closings.
 Served as primary liaison to all loan stakeholders.
 Took a proactive versus reactive response to problems and opportunities.
ATLANTIC MORTGAGE LENDERS, Hamden, CT 2002 – 2006
LOAN UNDERWRITER/OFFICE MANAGER
 Managed key operational functions including payroll, office supplies and human resources.
 Planned and coordinated all loan application processes/underwriting, appraisals, titles and closings.
L&S MORTGAGE, LLC, Orange, CT 2000 – 2006
OFFICE MANAGER
 Ran key operational management functions including payroll, accounts receivable, collections,
recruitment, and schedules.
 Established goals, Best Practices and performance standards.
 Used ongoing performance monitoring as a baseline for continuous quality improvement.
LABOR READY, CT 1995 – 2000
DISTRICT SALES MANAGER
 Oversaw Branch Managers to ensure compliance with company’s policies and procedures.
 Developed district sales and marketing strategies to create new accounts, while maintaining current
customers.
 Opened new offices in growth areas to promote and supply daily labor to companies and clients.
 Hired Account Managers to solicit, maintain and create new accounts.
 Created and implemented new marketing strategies to gain new clients.
EDUCATION
ALBERTUS MAGNUS COLLEGE, New Haven, CT
Business/Communication
Courses:
Computer Technology; Interpersonal Communication; College Writing; Mathematics For Managers;
Leadership Studies for Business; Public Relations; Research Methods; Literacy Generas; Applied
Economic Theory; Oral Communication; Writing for the Public Media; Psychological Concepts;
Sociology of Work

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Experienced Operations Manager with Extensive Administrative Experience

  • 1. STEPHANIE LATHAM-MAGEE 71 Starview Drive (C) (203) 910-7787 (H) (860) 201-4866 Torrington, CT 06790 Email: stephanie.lathammagee@yahoo.com PROFILE Highly skilled and dedicated Operations/Administrative Manager with expertise in diverse industries including companion care, telecommunications, mortgage and professional staffing. COMPETENCIES  Strategic Planning  Teach Coaching & Development  Goal Setting  Performance Measurement & Tracking  Budget Management  Marketing/Business Development  Resource Allocation  Cross-Functional Team Facilitation  Project Management  Continuous Improvement Initiatives WORK EXPERIENCE COMPANIONS & HOMEMAKERS, Farmington & Avon, CT 7/13 – Present OFFICE MANAGER, Avon  Direct an administrative staff of five employees.  Coordinate with other Managers to utilize a pool of 1,100 available Home Companions.  Review existing requests for services and use pool of available resources to schedule assignments.  Direct key operational functions including budgeting, hiring, training, policies, procedures, quality assurance, payroll, and office management.  Conduct marketing initiatives including outreach, public relations, establishment of a referral network with senior/community centers, health centers, Discharge Planners, etc.  Built a strategic relationship with the UCONN health center.  Establish standards of excellence and Best Practices, followed by quality assurance reviews.  Use observations and feedback as a baseline for continuous improvement initiatives.  Grew client base to 387.  Ranked as the #1 office for growth of customer base. VERIZON WIRELESS HEADQUARTERS, Meriden, CT 2009 – 2011 CONTINUITY MARKETING REPRESENTATIVE  Served in an administrative management and support role.  Set-up new accounts, processed orders, resolved billing issues and scheduled plan changes.  Served as primary liaison to valued clients.  Planned and coordinated project activities with internal and external resources.  Facilitated cross-functional meetings to keep all project stakeholders focused and on-target at all times. TEMPORARY POSITIONS, Rocky Hill & Farmington, CT 2008 – 2009 MORTGAGE LOAN PROCESSING  Collaborated with Loan Officers, Underwriters and borrowers through all stages of the loan process.  Used a critical path process to coordinate, track and monitor all processes from start to finish.  Streamlined and re-engineered processes to achieve lean and efficient operations.
  • 2. STEPHANIE LATHAM-MAGEE Page 2 Resumé (Continued) WORK EXPERIENCE (Continued) FIDELITY LENDERS, Branford, CT 2006 – 2008 OFFICE MANAGER/SENIOR LOAN PROCESSOR/UNDERWRITER  Planned and coordinated all activities relevant to loan applications, processing and underwriting, appraisals, and title searches, up to and including closings.  Served as primary liaison to all loan stakeholders.  Took a proactive versus reactive response to problems and opportunities. ATLANTIC MORTGAGE LENDERS, Hamden, CT 2002 – 2006 LOAN UNDERWRITER/OFFICE MANAGER  Managed key operational functions including payroll, office supplies and human resources.  Planned and coordinated all loan application processes/underwriting, appraisals, titles and closings. L&S MORTGAGE, LLC, Orange, CT 2000 – 2006 OFFICE MANAGER  Ran key operational management functions including payroll, accounts receivable, collections, recruitment, and schedules.  Established goals, Best Practices and performance standards.  Used ongoing performance monitoring as a baseline for continuous quality improvement. LABOR READY, CT 1995 – 2000 DISTRICT SALES MANAGER  Oversaw Branch Managers to ensure compliance with company’s policies and procedures.  Developed district sales and marketing strategies to create new accounts, while maintaining current customers.  Opened new offices in growth areas to promote and supply daily labor to companies and clients.  Hired Account Managers to solicit, maintain and create new accounts.  Created and implemented new marketing strategies to gain new clients. EDUCATION ALBERTUS MAGNUS COLLEGE, New Haven, CT Business/Communication Courses: Computer Technology; Interpersonal Communication; College Writing; Mathematics For Managers; Leadership Studies for Business; Public Relations; Research Methods; Literacy Generas; Applied Economic Theory; Oral Communication; Writing for the Public Media; Psychological Concepts; Sociology of Work