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problems regarding claims, regular visits to job sites and solving billing issues with company HR officers,
accountant or business owners.
Skills Used
• Focus on meeting client’s expectations towards the company.
• Well oriented and organized to provide service to customers of various industries.
Education
MBA in Global Management- GPA 3.63 November 2013 to March 2016
University of Phoenix- Guaynabo, PR
This education has increased my knowledge and understanding about the function of business and its revenue growth. My bachelor in
marketing busted with this study. Having an understanding of marketing and Global management put me in a position of advantage.
Bachelor of Science in Marketing- GPA 3.37 August 2011 to October 2013
University of Phoenix- Guaynabo, PR
Skills
Excel, PowerPoint, with windows and OSX operating systems, strong leader, solid decision maker, exceptional interpersonal skills.
Additional information
•Speak, Read, and Write English, Spanish and French.
• Experience in leadership as a Youth Leader for the IMS American Union from 2011 to 2013. Coordination of youth activities and
communication through articles that were posted on Facebook were some of the means to instruct and guide the church youth.
George A. WILLIAMS
Goal-oriented with interpersonal skills.
7840 Broadstone LP — Tampa, Florida 33625 — Phone: 813-613-7551 — Fax: Not Available — E-Mail: gawr777@gmail.com
Objective
Focus on fulfilling the vision and constant innovation aspects of the company as a global manager.
Work Experience
Supervisor/ Manager at Convergys September 2016 to December 2016
Tampa, FL
Responsibilities
• Supervise employees activities
• Document inbound calls agent’s activities
• Evaluate agent’s calls and documented
• Respond to administration emails
• Give coaching to agents to improve in-bound calls performance and performing behaviors.
• Do 4 Hrs. each month of inbound calls for Cabela’s costumers.
Skills Used
• Windows
• Veriant call monitoring operating systems
• Office 2003 (Outlook and Excel)
• VDI call management system.
• eStart management system
Insurance Agent August 2005 to Present
Current Client -Aflac ,Tampa, FL
Responsibilities
• Telemarketing to open new accounts
• Benefit consultant
• Ensuring employees
• Assisting with client’s claims
• Delivered presentations to group of employees in a work environment or conference room using PowerPoint
presentation setting.
Accomplishments
• Increase sales by $55,704, in 2016 through strategic marketing.
• Increase Policy sales by 50.33 % in 2016.
• Maintain a client retention rate of 86% from 2005 to 2016. Clients remain with active policies due to exemplary customer
service.
• Assist consumers with claims, re-establishing policies, re-issuing policies, changing coverage, solving

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George Williams Resume- Block Resume for Tampa, Florida Jobs 2017

  • 1. 2 problems regarding claims, regular visits to job sites and solving billing issues with company HR officers, accountant or business owners. Skills Used • Focus on meeting client’s expectations towards the company. • Well oriented and organized to provide service to customers of various industries. Education MBA in Global Management- GPA 3.63 November 2013 to March 2016 University of Phoenix- Guaynabo, PR This education has increased my knowledge and understanding about the function of business and its revenue growth. My bachelor in marketing busted with this study. Having an understanding of marketing and Global management put me in a position of advantage. Bachelor of Science in Marketing- GPA 3.37 August 2011 to October 2013 University of Phoenix- Guaynabo, PR Skills Excel, PowerPoint, with windows and OSX operating systems, strong leader, solid decision maker, exceptional interpersonal skills. Additional information •Speak, Read, and Write English, Spanish and French. • Experience in leadership as a Youth Leader for the IMS American Union from 2011 to 2013. Coordination of youth activities and communication through articles that were posted on Facebook were some of the means to instruct and guide the church youth.
  • 2. George A. WILLIAMS Goal-oriented with interpersonal skills. 7840 Broadstone LP — Tampa, Florida 33625 — Phone: 813-613-7551 — Fax: Not Available — E-Mail: gawr777@gmail.com Objective Focus on fulfilling the vision and constant innovation aspects of the company as a global manager. Work Experience Supervisor/ Manager at Convergys September 2016 to December 2016 Tampa, FL Responsibilities • Supervise employees activities • Document inbound calls agent’s activities • Evaluate agent’s calls and documented • Respond to administration emails • Give coaching to agents to improve in-bound calls performance and performing behaviors. • Do 4 Hrs. each month of inbound calls for Cabela’s costumers. Skills Used • Windows • Veriant call monitoring operating systems • Office 2003 (Outlook and Excel) • VDI call management system. • eStart management system Insurance Agent August 2005 to Present Current Client -Aflac ,Tampa, FL Responsibilities • Telemarketing to open new accounts • Benefit consultant • Ensuring employees • Assisting with client’s claims • Delivered presentations to group of employees in a work environment or conference room using PowerPoint presentation setting. Accomplishments • Increase sales by $55,704, in 2016 through strategic marketing. • Increase Policy sales by 50.33 % in 2016. • Maintain a client retention rate of 86% from 2005 to 2016. Clients remain with active policies due to exemplary customer service. • Assist consumers with claims, re-establishing policies, re-issuing policies, changing coverage, solving