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Jay Wilde: Cover Letter___________________________________________________
Davenport, FL 33896 Cell: 407-558-6692 Email: jaywibs@gmail.com
Skills:
 Excellent training and presentation skills.
 Extensive inside and outside sales techniques with a passion for working with customers.
 Strong project and people management skills through organization and analytical skills.
 IEX and Avaya scheduling tools, RTA monitoring and other contact center desktop applications.
 Worked with Lotus Notes based and structured Goldmine and File Manager job databases.
 Basic knowledge of Microsoft based software including MS Word, Outlook, Excel and Power Point.
 Information database, inventory, purchasing, and invoicing knowledge of MS Dynamic GP, Sales Pad,
SOS, Quick Books, Supply Pro and Buzz Saw.
Education: Rochester College (formally Michigan Christian College)
B.A. of Business Administration/Finance
Graduated 12/2004 with Honors 3.82 GPA
Licensing: FL Notary License # FF208230
Florida Real Estate License License # SL3237248
Michigan Insurance and Investments License # 0264872
Prospective Employer,
Through my work history I have gained a vast amount of varied experience while working in a variety
of different environments. That experience is paired with a Bachelor Degree in Business Management/Finance
where I graduated with honors in a highly competitive campus based program while working full-time. I am
also computer literate with intermediate skills for MS Office, basic Accounting, call center, scheduling, sales,
inventory and database project management software. My communication skills and ability to present
information articulately and effectively are one of my personal strengths and my comfort level does not change
in dealing with individuals, groups or different levels of professionals. I have also had experience in leading
personnel as a manager, supervisor, lead, training or working with support staff in multiple job climates.
It is time to take my experience in this recovering job market and talent to benefit one employer, in a
defined career field and in being a support in an organizations long-term success. I understand the struggles of
the previous economic downturn in watching companies downsize and companies eliminated in mergers as
someone who has been personally affected by them. My desire is to become part of a stable company while
being there for many years through their growth and development. My personal goals are in-line with being in
an industry that will allow me that stability in working in a high level administrative or management role that
offers growth that is mutually beneficial.
What I have to offer you as an employer is someone who is computer literate, analytically capable,
educated, adaptable, willing to work hard, experienced and understands how technology benefits individual
productivity. My chameleon like outgoing and flexible personality makes me easy to work with in any
corporate team. If you are looking for someone skilled, knowledgeable, follows directions, willing to work hard
and wants to support your organizations goals in moving in a positive direction then I am a strong candidate. I
look forward to hearing from you and opportunities you have for me to benefit your organization in the near
future.
Respectfully,
Jay Wilde
Jay Wilde: Resume___________________________________________________
Davenport, FL 33896 Cell: 407-558-6692 Email: jaywibs@gmail.com
Objective: To contribute to the objectives of a stable company in a way that is mutually beneficial in being a consis tent long-term
asset. Moving forward toward a high level administrative or middle management position using the talents I gained through a wide
range of experience.
Education: Rochester College (formally Michigan Christian College)
B.A. of Business Administration/Finance
Graduated 12/2004 with Honors 3.82 GPA
Licensing: FL Notary License # FF208230
Florida Real Estate License License # SL3237248
Michigan Insurance and Investments License # 0264872
Skills
 Excellent training and presentation skills.
 Extensive inside and outside sales techniques with a passion for working with customers.
 Strong project and people management skills through organization and analytical skills.
 IEX and Avaya scheduling tools, RTA monitoring, and other contact center desktop applications.
 Worked with Lotus Notes based and structured Goldmine and File Manager job databases.
 Basic knowledge of Microsoft based software including MS Word, Outlook, Excel, and Power Point.
 Information database, inventory, purchasing, and invoicing knowledge of MS Dynamic GP, Sales Pad, SOS, Quick Books,
Supply Pro and Buzz Saw.
Relevant Experience & Accomplishments
Innovative Building Systems Ocoee, FL 07/2014 – Present
Operations Manager/Inventory Control/Inside Sales Coordinator/Shipping & Receiving
 Use of SOS Inventory, Quickbooks, Supply Pro, MS Word, and Excel for ordering, shipping, invoicing, creating POs and
tracking material on jobsites.
 Doing proposals and coordinating warehouse shipping of material and labor from takeoffs to jobsites with jobs tracking.
 Created inventory database frombeginning in creating tracking of ordering, shipping and job control.
 Maintained pricing of material with vendors and obtaining pricing for proposals and work orders in inventory database.
 Created safety program, vendor agreements, subcontractor agreements and database currently used.
Leaving as working physically harder than desired, no healthcare, retirement or vacation benefits and lack of company growth.
American Builder Supply Clermont, FL 08/2013 - 07/2014
Account Manager/Purchasing-Sales Support/lumber Purchasing
 Use of MS Dynamics GP, Sales Pad, and Excel for pricing, purchasing, orders and invoicing.
 Sales support of creating pricing sheets, model specific templates and organizing sales structure.
 Coordination with customer purchasing/estimating managers, sales personnel and project managers.
 Modification of pricing/supply orders based on field observations, sales input and client feedback.
 Field visits checking framework throughout construction process and modifying as needed.
Left to explore position that will have upward mobility, challenge my skills and invest in long-term. Contacted by former ABS
executive and equity member creating start-up shell contractor and material supply company needing strong administrator.
Independent Realtor Clermont, FL 08/2010 - Current
Realtor- Residential Real Estate
 Quickly gained Real Estate License by having second highest score in class for IFREC post licensing class test and passed
state test first attempt. Both tests have significant failure rates.
 Joined one of the top producing teams and as an intricate part of the team success.
 Quickly connected with banks to do evaluations (BPOs) for distressed properties.
 Have done investor property prospecting and property management along with residential sales.
 Use of Real Estate software including Connect, MLS, Forms Simplicity, CMA ToolKit and Show Desk.
Continued on part-time basis working primarily with friends, family and property management.
Walgreens Health Initiatives Orlando, FL 04/2009 - 02/2010
Resolution Specialist II- Call Center Customer Service Professional
 Outstanding and award winning performer in fast past environment providing health insurance and pharmacy support
services.
 Quickly moved from Level I to Level II.
 Assisted in training new hires and used in interactions when VIP guest touring contact center.
 Assisted in testing of Avaya for home agent programas part of pilot program.
 Familiar with IEX, Kronos, Avaya and call center Same Time Instant Messenger programs.
Left due to frequent movement of schedule, downsizing causing instability and no upward mobility.
CJ’s Power Systems Ocala, FL 09/2007-10/2008
Regional Sales Manager- Outside Sales
 Successfully pursued ground floor opportunity and filled role as Regional Sales Manager.
 Successfully saved several key accounts by re-establishing relationships with sales contacts.
 Served regionally recognized clients including Bright House, several large electrical contractors and regional engineering
firms.
 Provided direct sales service to statewide local municipalities.
 Responsible for all phases of account management and direct sales including relationship building, developing proposals,
preparing and delivering presentations, quotes and contract review.
 Developed expertise in large scale diesel and natural gas engine powered generators and power transformer equipment.
Position eliminated due company merger with MTU eliminating product line and market condition decline.
ABN AMRO (LaSalle Bank) Troy, MI 12/2002 - 05/2006
Senior Licensed Relationship Banker- Inside Sales and Account Management
 Promoted into branch level as Personal Banker.
 Promoted to Senior Licensed Relationship Banker after completing finance licensing.
 Established customer investment accounts, credit lines, loans, mortgages and insurance.
 Served high net worth clients and qualified them for investment programs for Financial Advisors.
 Successful in cold call sales, personal finance analysis and cross/up selling of investment accounts fromdeposit accounts.
 Participated and assisted in managing community events and public relations efforts.
Customer Service Representative III- Customer Service (Call Center) Trainer/Lead
 Successfully maintained long-term positive team morale in a high stress environment in working with high dollar investment
accounts, time sensitive work orders and troubled mortgage accounts.
 Performed quality control and statistical analysis reviews to accelerate process improvement efforts. Used basic Six Sigma
and dashboard management techniques to identify, troubleshoot and streamline process/systemissues.
 Rapidly promoted from Level I, Level II and then Level III (Team Lead) in a 400 seat call center.
 Delivered new hire training covering procedures, desktop systems and administrative management tools including Avaya,
IEX and Kronos.
 Managed teamof 20 customer service representatives along with teaching new hire classes.
Merger with Bank of America eliminated Michigan headquarters and downsized operations.
Thomas Sebold & Associates (TSA) Bloomfield Hills, MI 04/2000 - 08/2002
Head General Laborer- Construction Site General Labor Supervision (Luxury Residential General Contractor)
 Oversee and maintain the work and schedule of the general laborers and rough carpentry trades.
 Maintain and oversee the overall cleanliness, order and OSHA compliance of multiple sites.
 Assist Project Manager with customer visits, supply deliveries and execute change orders.
 Presented the face and personality of the company for the general labor crew along with rough carpentry.
This job was always temporary to fulfill the role of doing a hard day’s work in paying for college.
MGM Grand Detroit Casino Detroit, MI 12/2000 - 04/2002
Finance/Cage Supervisor- Finance and Personnel Management
 Received rapid promotion from entry level floor customer service to Finance/Cage Supervisor.
 Maintained excellent relationship with higher end players.
 Directly responsible for managing various rotating areas including $30 million in daily operations of chips, coin, cash and
checks/credit.
 Worked as part of management team in producing a better than $1 million average net daily revenue.
 Managed a team of up to 15 bankers/cashiers that reported to me for schedule issues, Kronos timecard management, audits
and performance appraisal in a union atmosphere.
 Performed audits and organized departmental balance sheets from cash-flow analysis of daily, weekly, quarterly and annual
activities of the casino for corporate and the Casino and Gaming Commission.
Left due to schedule needs to continue education. Technical advances downsized majority of department.
References Available At Request

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Jay Wilde Cover Letter and Resume as of 06/2015.

  • 1. Jay Wilde: Cover Letter___________________________________________________ Davenport, FL 33896 Cell: 407-558-6692 Email: jaywibs@gmail.com Skills:  Excellent training and presentation skills.  Extensive inside and outside sales techniques with a passion for working with customers.  Strong project and people management skills through organization and analytical skills.  IEX and Avaya scheduling tools, RTA monitoring and other contact center desktop applications.  Worked with Lotus Notes based and structured Goldmine and File Manager job databases.  Basic knowledge of Microsoft based software including MS Word, Outlook, Excel and Power Point.  Information database, inventory, purchasing, and invoicing knowledge of MS Dynamic GP, Sales Pad, SOS, Quick Books, Supply Pro and Buzz Saw. Education: Rochester College (formally Michigan Christian College) B.A. of Business Administration/Finance Graduated 12/2004 with Honors 3.82 GPA Licensing: FL Notary License # FF208230 Florida Real Estate License License # SL3237248 Michigan Insurance and Investments License # 0264872 Prospective Employer, Through my work history I have gained a vast amount of varied experience while working in a variety of different environments. That experience is paired with a Bachelor Degree in Business Management/Finance where I graduated with honors in a highly competitive campus based program while working full-time. I am also computer literate with intermediate skills for MS Office, basic Accounting, call center, scheduling, sales, inventory and database project management software. My communication skills and ability to present information articulately and effectively are one of my personal strengths and my comfort level does not change in dealing with individuals, groups or different levels of professionals. I have also had experience in leading personnel as a manager, supervisor, lead, training or working with support staff in multiple job climates. It is time to take my experience in this recovering job market and talent to benefit one employer, in a defined career field and in being a support in an organizations long-term success. I understand the struggles of the previous economic downturn in watching companies downsize and companies eliminated in mergers as someone who has been personally affected by them. My desire is to become part of a stable company while being there for many years through their growth and development. My personal goals are in-line with being in an industry that will allow me that stability in working in a high level administrative or management role that offers growth that is mutually beneficial. What I have to offer you as an employer is someone who is computer literate, analytically capable, educated, adaptable, willing to work hard, experienced and understands how technology benefits individual productivity. My chameleon like outgoing and flexible personality makes me easy to work with in any corporate team. If you are looking for someone skilled, knowledgeable, follows directions, willing to work hard and wants to support your organizations goals in moving in a positive direction then I am a strong candidate. I look forward to hearing from you and opportunities you have for me to benefit your organization in the near future. Respectfully, Jay Wilde
  • 2. Jay Wilde: Resume___________________________________________________ Davenport, FL 33896 Cell: 407-558-6692 Email: jaywibs@gmail.com Objective: To contribute to the objectives of a stable company in a way that is mutually beneficial in being a consis tent long-term asset. Moving forward toward a high level administrative or middle management position using the talents I gained through a wide range of experience. Education: Rochester College (formally Michigan Christian College) B.A. of Business Administration/Finance Graduated 12/2004 with Honors 3.82 GPA Licensing: FL Notary License # FF208230 Florida Real Estate License License # SL3237248 Michigan Insurance and Investments License # 0264872 Skills  Excellent training and presentation skills.  Extensive inside and outside sales techniques with a passion for working with customers.  Strong project and people management skills through organization and analytical skills.  IEX and Avaya scheduling tools, RTA monitoring, and other contact center desktop applications.  Worked with Lotus Notes based and structured Goldmine and File Manager job databases.  Basic knowledge of Microsoft based software including MS Word, Outlook, Excel, and Power Point.  Information database, inventory, purchasing, and invoicing knowledge of MS Dynamic GP, Sales Pad, SOS, Quick Books, Supply Pro and Buzz Saw. Relevant Experience & Accomplishments Innovative Building Systems Ocoee, FL 07/2014 – Present Operations Manager/Inventory Control/Inside Sales Coordinator/Shipping & Receiving  Use of SOS Inventory, Quickbooks, Supply Pro, MS Word, and Excel for ordering, shipping, invoicing, creating POs and tracking material on jobsites.  Doing proposals and coordinating warehouse shipping of material and labor from takeoffs to jobsites with jobs tracking.  Created inventory database frombeginning in creating tracking of ordering, shipping and job control.  Maintained pricing of material with vendors and obtaining pricing for proposals and work orders in inventory database.  Created safety program, vendor agreements, subcontractor agreements and database currently used. Leaving as working physically harder than desired, no healthcare, retirement or vacation benefits and lack of company growth. American Builder Supply Clermont, FL 08/2013 - 07/2014 Account Manager/Purchasing-Sales Support/lumber Purchasing  Use of MS Dynamics GP, Sales Pad, and Excel for pricing, purchasing, orders and invoicing.  Sales support of creating pricing sheets, model specific templates and organizing sales structure.  Coordination with customer purchasing/estimating managers, sales personnel and project managers.  Modification of pricing/supply orders based on field observations, sales input and client feedback.  Field visits checking framework throughout construction process and modifying as needed. Left to explore position that will have upward mobility, challenge my skills and invest in long-term. Contacted by former ABS executive and equity member creating start-up shell contractor and material supply company needing strong administrator. Independent Realtor Clermont, FL 08/2010 - Current Realtor- Residential Real Estate  Quickly gained Real Estate License by having second highest score in class for IFREC post licensing class test and passed state test first attempt. Both tests have significant failure rates.  Joined one of the top producing teams and as an intricate part of the team success.  Quickly connected with banks to do evaluations (BPOs) for distressed properties.  Have done investor property prospecting and property management along with residential sales.  Use of Real Estate software including Connect, MLS, Forms Simplicity, CMA ToolKit and Show Desk. Continued on part-time basis working primarily with friends, family and property management. Walgreens Health Initiatives Orlando, FL 04/2009 - 02/2010 Resolution Specialist II- Call Center Customer Service Professional  Outstanding and award winning performer in fast past environment providing health insurance and pharmacy support services.  Quickly moved from Level I to Level II.  Assisted in training new hires and used in interactions when VIP guest touring contact center.  Assisted in testing of Avaya for home agent programas part of pilot program.  Familiar with IEX, Kronos, Avaya and call center Same Time Instant Messenger programs. Left due to frequent movement of schedule, downsizing causing instability and no upward mobility.
  • 3. CJ’s Power Systems Ocala, FL 09/2007-10/2008 Regional Sales Manager- Outside Sales  Successfully pursued ground floor opportunity and filled role as Regional Sales Manager.  Successfully saved several key accounts by re-establishing relationships with sales contacts.  Served regionally recognized clients including Bright House, several large electrical contractors and regional engineering firms.  Provided direct sales service to statewide local municipalities.  Responsible for all phases of account management and direct sales including relationship building, developing proposals, preparing and delivering presentations, quotes and contract review.  Developed expertise in large scale diesel and natural gas engine powered generators and power transformer equipment. Position eliminated due company merger with MTU eliminating product line and market condition decline. ABN AMRO (LaSalle Bank) Troy, MI 12/2002 - 05/2006 Senior Licensed Relationship Banker- Inside Sales and Account Management  Promoted into branch level as Personal Banker.  Promoted to Senior Licensed Relationship Banker after completing finance licensing.  Established customer investment accounts, credit lines, loans, mortgages and insurance.  Served high net worth clients and qualified them for investment programs for Financial Advisors.  Successful in cold call sales, personal finance analysis and cross/up selling of investment accounts fromdeposit accounts.  Participated and assisted in managing community events and public relations efforts. Customer Service Representative III- Customer Service (Call Center) Trainer/Lead  Successfully maintained long-term positive team morale in a high stress environment in working with high dollar investment accounts, time sensitive work orders and troubled mortgage accounts.  Performed quality control and statistical analysis reviews to accelerate process improvement efforts. Used basic Six Sigma and dashboard management techniques to identify, troubleshoot and streamline process/systemissues.  Rapidly promoted from Level I, Level II and then Level III (Team Lead) in a 400 seat call center.  Delivered new hire training covering procedures, desktop systems and administrative management tools including Avaya, IEX and Kronos.  Managed teamof 20 customer service representatives along with teaching new hire classes. Merger with Bank of America eliminated Michigan headquarters and downsized operations. Thomas Sebold & Associates (TSA) Bloomfield Hills, MI 04/2000 - 08/2002 Head General Laborer- Construction Site General Labor Supervision (Luxury Residential General Contractor)  Oversee and maintain the work and schedule of the general laborers and rough carpentry trades.  Maintain and oversee the overall cleanliness, order and OSHA compliance of multiple sites.  Assist Project Manager with customer visits, supply deliveries and execute change orders.  Presented the face and personality of the company for the general labor crew along with rough carpentry. This job was always temporary to fulfill the role of doing a hard day’s work in paying for college. MGM Grand Detroit Casino Detroit, MI 12/2000 - 04/2002 Finance/Cage Supervisor- Finance and Personnel Management  Received rapid promotion from entry level floor customer service to Finance/Cage Supervisor.  Maintained excellent relationship with higher end players.  Directly responsible for managing various rotating areas including $30 million in daily operations of chips, coin, cash and checks/credit.  Worked as part of management team in producing a better than $1 million average net daily revenue.  Managed a team of up to 15 bankers/cashiers that reported to me for schedule issues, Kronos timecard management, audits and performance appraisal in a union atmosphere.  Performed audits and organized departmental balance sheets from cash-flow analysis of daily, weekly, quarterly and annual activities of the casino for corporate and the Casino and Gaming Commission. Left due to schedule needs to continue education. Technical advances downsized majority of department. References Available At Request