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STACIE CLARK
8304 Cedar Bark Street│Hickory, NC 28602
(828) 764-3598│Stacielynn808@yaoo.com
GENERAL MANAGER
Employee Relations | Recruitment | Training
Leader with over 15 years of experience in all facets of business management, training, and employee relations within
large organizations. Skilled in collaborating with all members of the organization to achieve business goals and
instrumental in improving performance, enhancing productivity, and implementing compensation planning. Recognized
in regularly meeting challenges and encouraging staff to meet and exceed business goals and expectations.
 Policy Development
 Organizational Development
 Order Changes
 Scheduling
 Training and Coaching
 Performance Management
 Strategic Planning & Initiatives
 Policies & Procedures
 Employee Relations
 Compensation & Benefits
 Cost Reduction
 Talent Acquisition
GALLUP TESTING PERSONALITY TRAITS: Inquisitive, Intelligent, Candid, Astute, & Team Builder
PR O F E S S I O N A L E X P E R I E N C E
FOOD LION, Hickory, NC 2014– Present
Service Lead
Coordinate all aspects of training and on-boarding for all new Front End employees. Collaborate with upper management
to identify business needs, new hire paperwork and run reports and audits. Direct all training and development
initiatives. Supervise Front End staff monetary transactions, customer service needs assessments and monitored risks.
 Reduce company’s inventory shrinkage by initiating a Bottom of the Buggy program, establishing a risk
reduction Front End transaction procedure, and training staff on the proper execution of new procedures.
 Increasing customer satisfaction by performing customer focused service and assisting in maintain the “Count On
Me” program.
 Exceeding yearly review expectations in all categories by meeting above average performance.
 Independently managing multiple responsibilities, projects, problem resolutions and quality assurances.
THOMAS BAIN LEATHER, Morganton, NC 2011
Receiving
Maintained the standardized practices for order processing and fulfillment, while coordinating all scheduled picking,
packing, and packaging operations. Administered contracts to ensure provider adherence to pick-up and delivery
schedules.
 Established strong working partnerships with clients and vendors that ensured the availability of sufficient
resources during peak season.
 Selected to assist in gathering swatches for customers and planned store promotions.
SUBWAY, Morganton, NC 2011
General Manager
Invigorated staff to increase work production ensuring company consistently meets operations objectives and exceed
revenue goals. Independently planned and organized all HR functions, such as talent sourcing, hiring, training, staff
development and scheduling. Maintained business operations and administration while efficiently strategizing costs and
budget planning.
 Awarded monthly bonuses for exceeding company’s high standards goals.
 Selected to train and serve as Servsafe Certified Manager which was funded 100% by company.
 Recognized for exceeding upper management expectations in knowledge, completing high quality work, and
overall reliability and availability to the team, employees and company.
 Supervised 2 locations in Eastern District that received above average Sanitation sores.
COUNTERTOP PRO’S, Morganton, NC 2004- 2010
Office Manager
Researched and investigated different products for countertop selections in order to increase satisfaction and product
revenue goals. Processed legal invoices and administered problem resolution for unpaid invoices leading to decreasing
Stacie Clark
Resume, Page 2
account risks. Led full cycle supervision of accounts receivable, including billing and collections, and designed templates
and fabrications.
 Increased staff’s job responsibilities which lead to a higher work productivity by supervising providing on the job
training for fabrications.
ADDITIONAL EXPERIENCE
Supervisor, College Pines, Morganton, NC
Customer Service Representative, American General Finance, Hudson, NC
Manager, Bojangles, Morganton, NC
CR E D E N T I A L S
Master in Human Services, Liberty University, Lynchburg, VA
Bachelor of Science, Communications, University of Phoenix, Phoenix, Arizona
Associates of Arts, Business, University of Phoenix, Phoenix, AZ
V O L U N T E E R
Women’s Resource Center, 2015- Present
Hickory Soup Kitchen, 2013- Present

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Stacie Clark resume 2

  • 1. STACIE CLARK 8304 Cedar Bark Street│Hickory, NC 28602 (828) 764-3598│Stacielynn808@yaoo.com GENERAL MANAGER Employee Relations | Recruitment | Training Leader with over 15 years of experience in all facets of business management, training, and employee relations within large organizations. Skilled in collaborating with all members of the organization to achieve business goals and instrumental in improving performance, enhancing productivity, and implementing compensation planning. Recognized in regularly meeting challenges and encouraging staff to meet and exceed business goals and expectations.  Policy Development  Organizational Development  Order Changes  Scheduling  Training and Coaching  Performance Management  Strategic Planning & Initiatives  Policies & Procedures  Employee Relations  Compensation & Benefits  Cost Reduction  Talent Acquisition GALLUP TESTING PERSONALITY TRAITS: Inquisitive, Intelligent, Candid, Astute, & Team Builder PR O F E S S I O N A L E X P E R I E N C E FOOD LION, Hickory, NC 2014– Present Service Lead Coordinate all aspects of training and on-boarding for all new Front End employees. Collaborate with upper management to identify business needs, new hire paperwork and run reports and audits. Direct all training and development initiatives. Supervise Front End staff monetary transactions, customer service needs assessments and monitored risks.  Reduce company’s inventory shrinkage by initiating a Bottom of the Buggy program, establishing a risk reduction Front End transaction procedure, and training staff on the proper execution of new procedures.  Increasing customer satisfaction by performing customer focused service and assisting in maintain the “Count On Me” program.  Exceeding yearly review expectations in all categories by meeting above average performance.  Independently managing multiple responsibilities, projects, problem resolutions and quality assurances. THOMAS BAIN LEATHER, Morganton, NC 2011 Receiving Maintained the standardized practices for order processing and fulfillment, while coordinating all scheduled picking, packing, and packaging operations. Administered contracts to ensure provider adherence to pick-up and delivery schedules.  Established strong working partnerships with clients and vendors that ensured the availability of sufficient resources during peak season.  Selected to assist in gathering swatches for customers and planned store promotions. SUBWAY, Morganton, NC 2011 General Manager Invigorated staff to increase work production ensuring company consistently meets operations objectives and exceed revenue goals. Independently planned and organized all HR functions, such as talent sourcing, hiring, training, staff development and scheduling. Maintained business operations and administration while efficiently strategizing costs and budget planning.  Awarded monthly bonuses for exceeding company’s high standards goals.  Selected to train and serve as Servsafe Certified Manager which was funded 100% by company.  Recognized for exceeding upper management expectations in knowledge, completing high quality work, and overall reliability and availability to the team, employees and company.  Supervised 2 locations in Eastern District that received above average Sanitation sores. COUNTERTOP PRO’S, Morganton, NC 2004- 2010 Office Manager Researched and investigated different products for countertop selections in order to increase satisfaction and product revenue goals. Processed legal invoices and administered problem resolution for unpaid invoices leading to decreasing
  • 2. Stacie Clark Resume, Page 2 account risks. Led full cycle supervision of accounts receivable, including billing and collections, and designed templates and fabrications.  Increased staff’s job responsibilities which lead to a higher work productivity by supervising providing on the job training for fabrications. ADDITIONAL EXPERIENCE Supervisor, College Pines, Morganton, NC Customer Service Representative, American General Finance, Hudson, NC Manager, Bojangles, Morganton, NC CR E D E N T I A L S Master in Human Services, Liberty University, Lynchburg, VA Bachelor of Science, Communications, University of Phoenix, Phoenix, Arizona Associates of Arts, Business, University of Phoenix, Phoenix, AZ V O L U N T E E R Women’s Resource Center, 2015- Present Hickory Soup Kitchen, 2013- Present