1. Katherine M. Findlay
2 2 85 Marsh Hawk Lane Unit 18-108 9 04-955-7489 Em ail: Katherine.Findlay@Hotmail.com
Fl eming Island Florida 32003
Highly talented, motivated and results -driven leader with over 10 years of retail management experience.
Recognized as an empowering leader with expertise in engaging, motivating , and leading teams to deliver ‘world
class’ customer engagement. Proven strengths in reducing turnover, minimizing shrinkage, and driving great
results.
Cor e Competencies
,
De m onstrated ability to analyze a situation,
p l an a solution , and implement effectively.
Effective Communication skills, verbal and
w ritten.
A dept at technical explanations.
H andles customer relations responsibilities
w ell.
S olves customer problems with speed and
a ccuracy.
S trong ability to multiple tasks.
S tays organized under high stress.
Ex cellent planning organizational skills.
T akes initiative frequently and
a p propriately.
H igh attention to detail.
Pr ofessional Experience
Kohl’s Department Stores Jacksonville, Florida
Customer Service Area Supervisor 2012 to Present
C u stomer Service Area Supervisor - Supervises and reviews schedules of t h e st or e ’s Poi n t -of-S a l e / C u st om e r
Service. Responsible for hiring, training and follow -up to ensure each Associate are working wit hin the guidelines of
Kohl’s Policies and procedures of the daily operations. Leads by example and drives the Kohl’s Custom e r S e r v i c e
Ph ilosophies of “Smile and Say Hi!”” Yes We Can.” Responsible for all cash office standards are communicated a n d
credit goals are achieved. Participate in E3 Management and Training Program s.
Member of leadership team responsible for operating an$11 million store.
Led team of 85 associates
Produced ‘top box’ credit solicitation results. 31% increase to goal yeartodate.
Managed Operational Excellence and Best Practices
Coached and provided exceptional CustomerService
Su pported Omni Focus, Ship from Store, BOPUS (Buy on Line, Pick Up in Store)
Advance Discount Auto Parts Loves Park, Illinois – Jacksonville, Florida
Assistant Manager – 2003 to 2012
Pr ofessional level sales and management position to be capable of supporting functions on both sides of the
b u siness. Requires understanding of the store systems, automotive systems, with part knowledge and had the ability
t o i dentify , responsible for developing and maintaining commercial customer relationships and program growth.
O v ersaw daily operations of a high-volume retail auto parts store, increasing gross profit by $65,000
a nnually.
Ma naged a team of 10 personnel including delegating daily work load, assignments and writing
p e rformance reviews.
Ma intained inventory control, resulting in a decrease of inventory by more than 2 percent while increasing
sa les.
Re sponsible for reviewing profit and loss statements.
Position held within company, Parts Sales, Inventory Specialist, and Management.
Ed ucation
U n iversity of Phoenix - Under graduate studies A ssociate in Arts Psychology
Ce rtification
Kohl’s Department Stores - Completed 16 Quarterly Area Supervisor Development Training Programs
Yearly Ethics Training Certification
Re f erences
