SlideShare a Scribd company logo

Resume .PDF

1 of 1
Download to read offline
07/2002 to Current
Chatsworth, CA
1999
Maarssen, Amsterdam
MICHAEL HANNA
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success. Results-driven field service manager with proven ability to establish rapport with clients. Personable and
responsible Cashier with 14 years in retail and customer service. Solid team player with upbeat, positive attitude.
Reliable Customer Service Representative with extensive track record in demanding sales and account management
environments.
Core Strengths
Energetic work attitude
Strong organizational skills
Sharp problem solver
Top sales performer
Customer service expert
Creative problem solving, Critical thinking, Customer
service, Data collection, Data entry, Documentation, Email,
Executive management support, Filing, Grammar, Internet
research, Letters and Memos, Lotus Notes, Microsoft
Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft
PowerPoint, Microsoft Word, Minute Taking, Multi-Task
Management, Organizational Skills, Prioritization,
Proofreading, Reading Comprehension, Report
Transcription, Research, Scheduling, Service Orienta
Accomplishments
Work as field service manager with dishnetwork for 14 years responsible for 25 member in my team performance and
success perform as number one in region for last 6 years with high performance number responsible for meeting all
sales goals and inspiring team daily to meet the goals responsible for all operation tools and cost
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figure.
Work Experience
Field service manager
Dishnetwork
Created new processes and systems for increasing customer service satisfaction.
Earned “Top Seller” for four consecutive quarters
Earned top manager for 2013 in region
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy
rate.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Educational Background
Bachelor of Arts: Engineer of Arctics
Holland university
8407 crebs ave, NORTHRIDGE, CA 91324 | C: 818-515-6622 | Dreamsat1@hotmail.com

Recommended

Spates_Adrienne_2015resume
Spates_Adrienne_2015resumeSpates_Adrienne_2015resume
Spates_Adrienne_2015resumeAdrienne Spates
 
George Williams Resume- Block Resume for Tampa, Florida Jobs 2017
George Williams Resume- Block Resume for Tampa, Florida Jobs 2017George Williams Resume- Block Resume for Tampa, Florida Jobs 2017
George Williams Resume- Block Resume for Tampa, Florida Jobs 2017George Williams
 
CherylReinders-resume.doc
CherylReinders-resume.docCherylReinders-resume.doc
CherylReinders-resume.docCheryl Reinders
 
Sarah Call CS Resume
Sarah Call CS Resume Sarah Call CS Resume
Sarah Call CS Resume Sarah Call
 
Leslie Tennant Thabes New Resume April 2015
Leslie Tennant Thabes New Resume April 2015Leslie Tennant Thabes New Resume April 2015
Leslie Tennant Thabes New Resume April 2015Leslie Thabes
 
Amanda Sankar's Resume 1
Amanda Sankar's Resume 1Amanda Sankar's Resume 1
Amanda Sankar's Resume 1Amanda Sankar
 

More Related Content

What's hot

Dana mosconi resume 2018 9-21
Dana mosconi resume 2018 9-21Dana mosconi resume 2018 9-21
Dana mosconi resume 2018 9-21DanaMosconi
 
Alysha Wynn Resume
Alysha Wynn ResumeAlysha Wynn Resume
Alysha Wynn ResumeAlysha Wynn
 
Advantis Communications Hiring Senior Consultant, Toronto ON
Advantis Communications Hiring Senior Consultant, Toronto ONAdvantis Communications Hiring Senior Consultant, Toronto ON
Advantis Communications Hiring Senior Consultant, Toronto ONCyrus Mavalwala
 
Randa Rodriguez Resume#4 new
Randa Rodriguez Resume#4 newRanda Rodriguez Resume#4 new
Randa Rodriguez Resume#4 newRanda Rodriguez
 
Stanley Alan Schneider Resume
Stanley Alan Schneider ResumeStanley Alan Schneider Resume
Stanley Alan Schneider ResumeStan Schneider
 
MELISSA MARIE RODRIGUEZ
MELISSA MARIE RODRIGUEZMELISSA MARIE RODRIGUEZ
MELISSA MARIE RODRIGUEZMelissa Newton
 
10.7 Daniel Kopec Resume Final Copy Final!
10.7 Daniel Kopec Resume Final Copy Final!10.7 Daniel Kopec Resume Final Copy Final!
10.7 Daniel Kopec Resume Final Copy Final!Daniel Kopec
 
Business Development Workshops
Business Development WorkshopsBusiness Development Workshops
Business Development WorkshopsCyndi Gundy
 
Cecelia Cohn Resume
Cecelia Cohn ResumeCecelia Cohn Resume
Cecelia Cohn ResumeCecelia Cohn
 
Deborah Marie Allen Resume
Deborah Marie Allen ResumeDeborah Marie Allen Resume
Deborah Marie Allen ResumeDeborah Allen
 
Kailey Elizabeth Kimbrell Resume
Kailey Elizabeth Kimbrell ResumeKailey Elizabeth Kimbrell Resume
Kailey Elizabeth Kimbrell ResumeKailey Kimbrell
 
Daniel W Hauner resume
Daniel W Hauner resumeDaniel W Hauner resume
Daniel W Hauner resumeDan Hauner
 

What's hot (20)

Dana mosconi resume 2018 9-21
Dana mosconi resume 2018 9-21Dana mosconi resume 2018 9-21
Dana mosconi resume 2018 9-21
 
Alysha Wynn Resume
Alysha Wynn ResumeAlysha Wynn Resume
Alysha Wynn Resume
 
AYSHA SALMAN CV
AYSHA SALMAN CVAYSHA SALMAN CV
AYSHA SALMAN CV
 
Advantis Communications Hiring Senior Consultant, Toronto ON
Advantis Communications Hiring Senior Consultant, Toronto ONAdvantis Communications Hiring Senior Consultant, Toronto ON
Advantis Communications Hiring Senior Consultant, Toronto ON
 
Resume (1)
Resume (1)Resume (1)
Resume (1)
 
Randa Rodriguez Resume#4 new
Randa Rodriguez Resume#4 newRanda Rodriguez Resume#4 new
Randa Rodriguez Resume#4 new
 
Stanley Alan Schneider Resume
Stanley Alan Schneider ResumeStanley Alan Schneider Resume
Stanley Alan Schneider Resume
 
jenniferc fishwickpdf
 jenniferc fishwickpdf jenniferc fishwickpdf
jenniferc fishwickpdf
 
RachelJones_Resume
RachelJones_ResumeRachelJones_Resume
RachelJones_Resume
 
MELISSA MARIE RODRIGUEZ
MELISSA MARIE RODRIGUEZMELISSA MARIE RODRIGUEZ
MELISSA MARIE RODRIGUEZ
 
Shannon Collins 4
Shannon Collins 4Shannon Collins 4
Shannon Collins 4
 
Melissa Marie Newton
Melissa Marie NewtonMelissa Marie Newton
Melissa Marie Newton
 
10.7 Daniel Kopec Resume Final Copy Final!
10.7 Daniel Kopec Resume Final Copy Final!10.7 Daniel Kopec Resume Final Copy Final!
10.7 Daniel Kopec Resume Final Copy Final!
 
Business Development Workshops
Business Development WorkshopsBusiness Development Workshops
Business Development Workshops
 
LaurenResumeNEW.doc
LaurenResumeNEW.docLaurenResumeNEW.doc
LaurenResumeNEW.doc
 
Cecelia Cohn Resume
Cecelia Cohn ResumeCecelia Cohn Resume
Cecelia Cohn Resume
 
Deborah Marie Allen Resume
Deborah Marie Allen ResumeDeborah Marie Allen Resume
Deborah Marie Allen Resume
 
Kailey Elizabeth Kimbrell Resume
Kailey Elizabeth Kimbrell ResumeKailey Elizabeth Kimbrell Resume
Kailey Elizabeth Kimbrell Resume
 
Resume Updated Sep 2015
Resume Updated Sep 2015Resume Updated Sep 2015
Resume Updated Sep 2015
 
Daniel W Hauner resume
Daniel W Hauner resumeDaniel W Hauner resume
Daniel W Hauner resume
 

Similar to Resume .PDF

Similar to Resume .PDF (20)

Gerald Desjardins Cover letter and Resume
Gerald Desjardins Cover letter and ResumeGerald Desjardins Cover letter and Resume
Gerald Desjardins Cover letter and Resume
 
Lenwood E Resume
Lenwood E ResumeLenwood E Resume
Lenwood E Resume
 
Tony Nalleys Resume 2014
Tony Nalleys Resume 2014Tony Nalleys Resume 2014
Tony Nalleys Resume 2014
 
LRMc(US)26410BR
LRMc(US)26410BRLRMc(US)26410BR
LRMc(US)26410BR
 
Reham
RehamReham
Reham
 
Mandlakazi Mengezeleli
Mandlakazi MengezeleliMandlakazi Mengezeleli
Mandlakazi Mengezeleli
 
moorey-resume [115004]
moorey-resume [115004]moorey-resume [115004]
moorey-resume [115004]
 
Alaa Ahmed resume
Alaa Ahmed resumeAlaa Ahmed resume
Alaa Ahmed resume
 
SAM RICHARDS Curriculum Vitae1
SAM RICHARDS Curriculum Vitae1SAM RICHARDS Curriculum Vitae1
SAM RICHARDS Curriculum Vitae1
 
Resume-January 2016
Resume-January 2016Resume-January 2016
Resume-January 2016
 
diane-sims-new-resume-r1
diane-sims-new-resume-r1diane-sims-new-resume-r1
diane-sims-new-resume-r1
 
YERI TIMIPUA RICHARD
YERI TIMIPUA RICHARDYERI TIMIPUA RICHARD
YERI TIMIPUA RICHARD
 
Billy Griffiths Resume - functional
Billy Griffiths Resume - functionalBilly Griffiths Resume - functional
Billy Griffiths Resume - functional
 
CBM Resume
CBM ResumeCBM Resume
CBM Resume
 
Lilach Balaciano Functional Resume
Lilach Balaciano Functional ResumeLilach Balaciano Functional Resume
Lilach Balaciano Functional Resume
 
Sheena Maharaj.docx new
Sheena Maharaj.docx newSheena Maharaj.docx new
Sheena Maharaj.docx new
 
Laura Sollock Resume
Laura Sollock ResumeLaura Sollock Resume
Laura Sollock Resume
 
RICHARD TEAGUE
RICHARD TEAGUERICHARD TEAGUE
RICHARD TEAGUE
 
Cliff Oratokhai CV 2015 (1)
Cliff Oratokhai CV 2015 (1)Cliff Oratokhai CV 2015 (1)
Cliff Oratokhai CV 2015 (1)
 
CV
CVCV
CV
 

Resume .PDF

  • 1. 07/2002 to Current Chatsworth, CA 1999 Maarssen, Amsterdam MICHAEL HANNA Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven field service manager with proven ability to establish rapport with clients. Personable and responsible Cashier with 14 years in retail and customer service. Solid team player with upbeat, positive attitude. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Core Strengths Energetic work attitude Strong organizational skills Sharp problem solver Top sales performer Customer service expert Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orienta Accomplishments Work as field service manager with dishnetwork for 14 years responsible for 25 member in my team performance and success perform as number one in region for last 6 years with high performance number responsible for meeting all sales goals and inspiring team daily to meet the goals responsible for all operation tools and cost Sales Consistently generated additional revenue through skilled sales techniques. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figure. Work Experience Field service manager Dishnetwork Created new processes and systems for increasing customer service satisfaction. Earned “Top Seller” for four consecutive quarters Earned top manager for 2013 in region Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Educational Background Bachelor of Arts: Engineer of Arctics Holland university 8407 crebs ave, NORTHRIDGE, CA 91324 | C: 818-515-6622 | Dreamsat1@hotmail.com