1. Jimmy Deronvil
DeronvilJimmy@yahoo.com
21118 NW 39th Avenue · Miami Gardens, FL 33055
Phone: (305) 301-6344
PROFESSIONAL SUMMARY
Highly motivated, result driven business professional with seven years’ experience of developing, presenting and implementing value added
recommendations for improvement. Strong analytical, technology, and communication skills, with a track record of achievements in customer service,
management and project implementation. Strong leadership and team building skills with ability to coordinate cross-functional groups to accomplish
objectives and meet critical deadlines in a fast-paced, high growth, dynamic environment. Committed to high ethical standards, consumer and
employee focused.
EDUCATION
Bachelor’s Degree in Accounting - 2014
Flagler College, Tallahassee, Florida
PROFESSIONAL EXPERIENCE
Customer Service Manager - Walmart Stores, Inc. October 2015 – Present
 Develop and implement procedures governing customer correspondence including handling customer complaints.
 Promote and maintain a positive work environment with high morale; maintain a neat, safe work environment.
 Ensure that customers' needs are addressed quickly and professionally.
 Optimize workflows/processes, tools, staff allocation, and technology to ensure efficient and cost effective day to day operations.
 Mentoring and training peers.
Office Manager - H&R Block November 2014 – March 2016
 Responsible for the overall operation and results of retail tax office.
 Daily supervision and coaching of Tax Associates.
 Coordination of marketing events & activities.
Customer Service Staff – Publix Supermarkets January 2009 – May 2015
 Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges.
 Coordinate with the management on the initiatives that help improve customer service.
 Cross-trained to perform various duties throughout the departments.
 Implemented company strategies to support business objectives.
SKILLS
 Proficient in multiple business applications including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and QuickBooks.