Reference to those who are taking Master of Arts in Industrial Education (MAIE) majoring Hotel and Restaurant Management

1. Work Design
and
Technology
MR. ARVIN R. LUNAR
MAIE- HRM

2.  It is an arrangement in the workplace that has
the objective of overcoming employee alienation
and job dissatisfaction that comes about from
mechanical and repetitive task in the workplace.

3. Technology is
changing
people’s jobs
and their
work
behavior.

4.  Technology in the workplace affects employee
behavior in a variety of ways.
 Continuous Improvement Processes
The goal is to continuously reduce/eliminate
variations from a set of standards to lower costs,
reduce errors and improve quality.
 Process Reengineering
Start with a “clean sheet of paper” and re-think/re-
design everything in terms of the processes used in
operations.

5. Technology (cont…)Technology (cont…)
 Mass customization:
Processes that are flexible
enough to create products and
services that are individually
tailored to individual
customers (e.g., built to order
products)
 Mass production:
Using division of labor,
standardization, and
automated processes to
manufacture products in
large quantities.

6.  E-commerce: the sales side of
electronic business
 E-business: the full breadth of
activities included in a
successful internet-based
enterprise
 E-organization: application of e-
business concepts to all
organizations

7. 1. Internet: a worldwide network
of interconnected computers.
2. Intranets: an organization’s
private internet
3. Extranet: extended intranets
accessible

8. Motivation:
Ex. Cyberloafing
Ethics:
Ex. Electronic surveillance
Group
Communication
Ex. Virtual meetings
Politics and Networking
Ex. Cyber-schmoozing
INDIVIDUAL

9. Task Characteristic
Theories
Task Characteristic
Theories Requisite Task
Attributes Theory
It began with the
pioneering work of
Turner and Lawrence
in 1960. They predicted
that employees would
prefer jobs that were
complex and
challenging.

10. 5 Core Job Dimensions5 Core Job Dimensions
1. Skill variety
2. Task identity
3. Task significance
4. Autonomy
5. Feedback
Job Characteristics Model

11. Social Information Processing (SIP) ModelSocial Information Processing (SIP) Model
 Employees adopt attitudes and behaviors about
their jobs (for better or worse) in response to the
social cues provided by others with whom they
have contact.

12. Work Design OptionsWork Design Options
 Job Rotation(or what many call cross-training)
The periodic shifting of a worker from one
task to another.
 Job Enlargement
Is a job design technique where in there is an
increase in the number of tasks associated with
a certain job.
 Job Enrichment
The vertical expansion of jobs (it increases
the degree to which employees control the
planning, execution and evaluation of his/her
work)

13. Work Space DesignWork Space Design
 Size (i.e., square feet per employee)
 Arrangement – (i.e., distance between people and
facilities )
 Privacy – (i.e., the presence or absence of walls,
partitions, cubes - about 40 million US workers
work in cubicles),
 Feng Shui – (i.e., an ancient Chinese system for
arranging a person’s surroundings so they are in
harmony/balance with nature. Goal = maximize
“Chi” or life force)

14. Work Schedule OptionsWork Schedule Options
 Flextime (i.e. flexible work hours) workers must
be at their jobs during “core” hours but can
either start early and leave early or start late and
leave late
 Job Sharing (i.e. having 2 or more employees
split a 40 hour work week). This can be done by
splitting each day (i.e. working from 8am-12noon
and another employee works 1pm to 5pm) or by
splitting the week (i.e. working Monday thru Wed
and another employee works Wed thru Friday).
 Telecommuting – working from home via a
computer linked to the office. This is often
associated with a “virtual” office.

15. THANK
YOU..