The document discusses concepts of work design and technology. It presents two theories of work design: Job Characteristics Theory and Social Information Processing theory. It also discusses how technology impacts work design through team and continuous improvement processes, reengineering work processes, flexible manufacturing systems, and potential worker obsolescence. The presentation was made by Bina Gupta under the supervision of Ravi Bhattrai in the BIM department.

1. Presented by:
Bina Gupta
BIM 7th sem
Under the Supervision of
Ravi Bhattrai
BIM Department
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2. Contents
 Concept
 Theories of work design
 Technology and work design
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3. Concept: Technology
 Process of transferring input into output
 Substitute machine for human labor
 Varies depending on work design
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4. Concept: Work design
 Process of defining and structuring jobs
 Specifies the content and method of doing job
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5. Concept: Work design
 Methods of work design
 Job Specialization
 Job Specification
 Job Rotation
 Job Enlargement
 Job Enrichment
 Autonomous team
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6. Theories of work design
 Job Characteristics Theory
 Social Information processing theory
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7. Theories of work design:
Job Characteristics Theory
 Developed by Hackman and Oldham
 This theory states that critical psychological states
determines the impact of job characteristics on
employee response to the task
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8. Theories of work design:
Job Characteristics Theory
 The various psychological states are:
 Experienced meaningfulness of work
 Experienced responsibility for work outcome
 Knowledge of results
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9. Theories of work design:
Job Characteristics Theory
 Job characteristics that triggers Psychological state are:
 Skills variety
 Task identity
 Task significance
 Autonomy
 Feedback
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10. Theories of work design:
Social Information Processing theory
 States that social information in the workplace
influences how employees perceive and react to job
characteristics.
 Employees adapt attitudes and behaviours in response
to social cues with whom they interact
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11. Theories of work design:
Social Information Processing theory
 Social information and job characteristics reinforce
each other
 Positive social information and well design job produces
positive reaction
 Negative social information and poor design job
produces negative reaction
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12. Technology and Work design
 Team and continuous improvement process
 Reengineering work process
 Flexible manufacturing system
 Worker Obsolesce
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13. Technology and Work design:
Team and continuous improvement process
 Also termed as TQM
 TQM advocates continuous improvement of product
quality through everyone’s commitment and
involvement to satisfy costumer’s need.
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14. Technology and Work design:
Team and continuous improvement process
 This process uses PDCA cycle ( Plan, Do, Check, Act)
for incremental improvements
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15. Technology and Work design:
Team and continuous improvement process
 Requirements for continuous improvement Process
(TQM)
 New Technology
 Employee involvement
 Commitment
 Team Effort
 Production methods
 Costumer orientation
 Control
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16. Technology and Work design:
Team and continuous improvement process
 Tools for continuous improvement process
 Quality circle
 Zero defect
 Just in Time
 Quality control
 Quality assurance
 Training
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17. Technology and Work design:
Reengineering Work Process
 Radical redesign of the work process
 Individual processes are combined to gain efficiencies
and productivity
 Workers are allowed to make decisions on the spot to
eliminate process roadblocks and increase speed to
market
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18. Technology and Work design:
Reengineering Work Process
 Key elements of reengineering are:
 Identify distinctive competencies
 Assess core processes
 Horizontal reorganization
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19. Technology and Work design:
Flexible Manufacturing System
 Based on the flexible technology
 Integrates CAD, engineering and manufacturing
 Relies on computer programs
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20. Technology and Work design:
Flexible Manufacturing System
 Requirements for flexible manufacturing system
 Computer aided design
 Employees
 Organic Structure
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21. Technology and Work design:
Worker Obsolescence
 Repeated tasks and Merchandized activities are being
automated
 Jobs are being engineered for high productivity
 Jobs require computer literacy, interpersonal skills and
team work
 Focuses on skill development
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