Wipro - Total Quality Management
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Wipro Enterprises Ltd is an Indian multinational corporation founded in 1945 and headquartered in Bangalore, India. It employs over 173,000 people and operates in the areas of IT business, digital strategy, consulting, and IT services. Wipro's mission is to serve customers with integrity through innovative, value for money solutions by continuously improving processes. To achieve this mission, Wipro was the first Indian company to adopt the Six Sigma approach to quality improvement, striving for near perfection in processes, organization, culture and infrastructure. This has resulted in benefits like on-time deliveries, reduced defects, increased productivity and customer satisfaction.
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DesignOps + KPIs = Measure your impact
DesignOps aims to increase efficiencies and impact across organizations. To measure this, KPIs that evaluate performance against strategic goals are used. However, defining the right KPIs is complex as value is contextual and relational. A systemic, hypothesis-driven approach is needed to understand how improving one area, like designer time, can impact other parts of the system by creating a ripple of efficiencies. For example, reducing recruiting time for user tests could increase designer quality and speed of delivery, benefiting both design teams and businesses. The key is focusing KPIs on the biggest pains to trigger broader impacts, not isolating parts which overlooks relationships between elements.
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Wipro - Total Quality Management
- 1. Presented By:- Anuja Jain | Devendra Singh Rathore | Ilashu Jain | Meghna Sharma
- 3. ‘WIPRO ENTERPRISES LTD’ Founded : 29 December 1945, Founder : Mohamed Hasham Premji CEO: Abidali Neemuchwala (Feb 1, 2016) Headquarter : Bangalore, Karnataka, India Employees : 1,73,863 (June, 2016) Areas: IT Business, Digital Strategy, Business Consulting and IT Services
- 4. “WIPRO MISSION IS THE QUALITY (ACHIEVING THROUGH SIX SIGMA)”
- 5. “TO SERVE CUSTOMERS WITH INTEGRITY THROUGH INNOVATIVE, VALUE FOR MONEY SOLUTIONS BY APPLYING THOUGHT DAY AFTER DAY”
- 6. Customer oriented Productivity improvement Wide quality system Effective implementation of IT strategies and solution.
- 7. Process Organization Culture Infrastructure
- 8. ► Wipro is the first Indian company to adopt Six Sigma. ► Six Sigma at Wipro simply means a measure of quality that strives for near perfection.
- 9. • Developing new Processes • Improving Existing • Processes Reengineering
- 10. ► On time delivery. ► Reduction in product defects. ► Waste elimination. ► Increased Productivity by 35%. ► Increased customer satisfaction. ► Improved quality than before. ► On-time deliveries (93% projects completed on time) ► The financial gain that Wipro has achieved by using Six Sigma has been one of the high points.
- 11. Wipro named a 2015 Best Outsourcing Thought Leadership Awards (BOTL) winner by The Outsourcing Institute Wipro recognized as the ‘Best Company to Work For’, among supersized organizations in India, in the 2014 edition of a study conducted by Great Place To Work® Institute and The Economic Times Wipro won 3 Awards at Info Security’s 10th Annual Global Excellence Awards 2014 Wipro named as a 2016 World’s Most Ethical Companies by the Ethisphere Institute for the 5th successive year Winner of Global BPO Standard Bearer by IQPC (International Quality and Productivity Centre) in 2007.
Editor's Notes
- Developing six sigma software Digital six sigma process Design for customer satisfaction & manufacturability Define, measure, analyze, improve, control Transactional quality using six sigma Cross functional process mapping