DesignOps aims to increase efficiencies and impact across organizations. To measure this, KPIs that evaluate performance against strategic goals are used. However, defining the right KPIs is complex as value is contextual and relational. A systemic, hypothesis-driven approach is needed to understand how improving one area, like designer time, can impact other parts of the system by creating a ripple of efficiencies. For example, reducing recruiting time for user tests could increase designer quality and speed of delivery, benefiting both design teams and businesses. The key is focusing KPIs on the biggest pains to trigger broader impacts, not isolating parts which overlooks relationships between elements.
DesignOps and the design of efficient teams: the metrics and the processes th...Patrizia Bertini
How efficient is your design team?
Do you know which are the most time consuming tasks for your team? And how are you measuring your team’s efficiency?
As Design teams grow both in size and scope, it is important to ensure that the operation is seamless operation and the ways of working can empower designers to work and collaborate easily. Yet today, in many teams, there are a number of invisible and hidden inefficiencies.
Understanding those inefficiencies, quantifying their impact, and identifying the biggest opportunities for the teams and the business is what DesignOps does, and these are the topics of this presentation.
Because efficient design teams do not happen. They are designed.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsPatrizia Bertini
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
Measuring & Evaluating Your DesignOps PracticeDave Malouf
This premiere version of this talk was given at WAQ in Quebec City on April 10, 2019.
It has a brief introduction to DesignOps and then goes into how to measure and understand value of designOps to the team and business.
DesignOps has rapidly become a thing: with design becoming a strategic function within the business and with the growth and globalisation of design teams, managing teams effectively to create operational and spending efficiencies has become a growing need.
Moreover, recent studies have demonstrated that during the pandemic, organisations that had a DesignOps function performed better and were able to adapt quicker to the new working models.
Nevertheless, there are still a few key questions: What is exactly DesignOps? What can DesignOps do for me and my teams? How do I know when should I start considering it? This presentation will answer the key questions about DesignOps and how Tide’s have invested in DesignOps today.
Presentation Shared at the Fintech Design Summit 2021.
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
Pushing DesignOps’ Influence into New Global Markets - P. Bertini & A. Mengon...Patrizia Bertini
DesignOps is a fast-growing discipline throughout the US, the UK, Australia, and Canada. However, in many countries DesignOps is still an immature and emerging discipline. What are the key challenges and what’s missing in the DesignOps’ narrative to support the development of the practice in new global markets? We’ll look at two case studies in Latam and Italy to identify the trends and the ways to push DesignOps boundaries around the world.
Presented by Patrizia Bertini and Alexandra Mengoni Leon at Rosenfeld DesignOps Summit 2022
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
DesignOps supports design teams (Interaction'23)Peter Boersma
Recently, several responsibilities of design managers, particularly those that focus on improving the organization of design work, have been re-assigned to DesignOps specialists. By now, the field of DesignOps has its own communities, conferences, and education programs.
This talk gives an overview - and some details - of how DesignOps specialists can support design teams and is based on the presenter’s experience as someone who has had the DesignOps mindset forever, who needed DesignOps services for his teams, and who has had the role of DesignOps Manager at Miro.
DesignOps and the design of efficient teams: the metrics and the processes th...Patrizia Bertini
How efficient is your design team?
Do you know which are the most time consuming tasks for your team? And how are you measuring your team’s efficiency?
As Design teams grow both in size and scope, it is important to ensure that the operation is seamless operation and the ways of working can empower designers to work and collaborate easily. Yet today, in many teams, there are a number of invisible and hidden inefficiencies.
Understanding those inefficiencies, quantifying their impact, and identifying the biggest opportunities for the teams and the business is what DesignOps does, and these are the topics of this presentation.
Because efficient design teams do not happen. They are designed.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsPatrizia Bertini
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
Measuring & Evaluating Your DesignOps PracticeDave Malouf
This premiere version of this talk was given at WAQ in Quebec City on April 10, 2019.
It has a brief introduction to DesignOps and then goes into how to measure and understand value of designOps to the team and business.
DesignOps has rapidly become a thing: with design becoming a strategic function within the business and with the growth and globalisation of design teams, managing teams effectively to create operational and spending efficiencies has become a growing need.
Moreover, recent studies have demonstrated that during the pandemic, organisations that had a DesignOps function performed better and were able to adapt quicker to the new working models.
Nevertheless, there are still a few key questions: What is exactly DesignOps? What can DesignOps do for me and my teams? How do I know when should I start considering it? This presentation will answer the key questions about DesignOps and how Tide’s have invested in DesignOps today.
Presentation Shared at the Fintech Design Summit 2021.
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
Pushing DesignOps’ Influence into New Global Markets - P. Bertini & A. Mengon...Patrizia Bertini
DesignOps is a fast-growing discipline throughout the US, the UK, Australia, and Canada. However, in many countries DesignOps is still an immature and emerging discipline. What are the key challenges and what’s missing in the DesignOps’ narrative to support the development of the practice in new global markets? We’ll look at two case studies in Latam and Italy to identify the trends and the ways to push DesignOps boundaries around the world.
Presented by Patrizia Bertini and Alexandra Mengoni Leon at Rosenfeld DesignOps Summit 2022
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
DesignOps supports design teams (Interaction'23)Peter Boersma
Recently, several responsibilities of design managers, particularly those that focus on improving the organization of design work, have been re-assigned to DesignOps specialists. By now, the field of DesignOps has its own communities, conferences, and education programs.
This talk gives an overview - and some details - of how DesignOps specialists can support design teams and is based on the presenter’s experience as someone who has had the DesignOps mindset forever, who needed DesignOps services for his teams, and who has had the role of DesignOps Manager at Miro.
Overview of the function that DesignOps plays in the overall design organization.
1. What is DesignOps?
2. Who “Does” DesignOps?
3. What DesignOps “Does”
4. How DesignOps Does it
5. Why DesignOps Matters Now
6. Implementing DesignOps
7. Final Takeaways
[This presentation evolves the ideas contained in this article: https://uxdesign.cc/applying-designops-to-product-teams-3defc468a03]
DesignOps and ProductOps have emerged as new key disciplines that have a major impact on how service and product organisations deliver experiences to their customers.
As with every new discipline, both Design and product Ops are still fluid and in many cases, their remit and roles are blurred.
It is indeed important to understand how these two functions can collaborate and enable design thinking, lean startup, and agile to be implemented in the best possible way to maximise efficiencies and business results.
By looking at the product lifecycle, this presentation highlights the skills and domains owned by DesignOps and ProductOps, identifying opportunities for an effective collaboration that benefits the design and product teams and impacts both the users and the business.
Shaping and implementing a DesignOps functionMatt Gottschalk
Matt Gottschalk and Ben Franck, both UX & DesignOps Managers at Centrica, will share the journey they have been on since setting up their DesignOps function at the beginning of 2018. They will discuss the types of problems that come with managing and supporting a de-centralised design team of 40+ User Experience designers, how they defined the role and how having a design operations function enabled them to streamline processes and drive efficiency and consistency.
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
Kristin Skinner and Kamdyn Moore: “A Deep Dive Into Value and Outcomes”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Communicating and Establishing DesignOps as a New Function (Brennan Hartich a...Rosenfeld Media
Brennan Hartich: "Communicating and Establishing DesignOps as a New Function"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
In recent years, activities that focus on improving the organisation of design work have been re-labeled Design Operations (or DesignOps) and specialist roles and communities have been created. People with this role focus on coordinating and executing initiatives that improve the conditions for all designers, often in-house or at agencies. One aspect of DesignOps is improving the culture, craft, and collaboration between design practitioners. I present ways in which this happens at Miro as well as a few other companies, in the hopes of encouraging attendees to work on these – and other – aspects of DesignOps.
This workshop had 5 main goals:
1) Overview about design thinking
2) Understand a bit about how our mind works through the 30 circles exercise
3) Work deep on the problem definition
4) Brainstorming through using Disney Method to stimulate the creative side of the mind
5) Prototype something tangible
Keynote given on May 30 @ DesignOps Global Conference.
In the world of design and Design Operations, leaders struggle to create insight into the success level of their design teams so that appropriate resources can be attained.
What is Digital Transformation? And how can it be measured?
Many organisation think that spending and investing money into new technologies is enough to grant a successful Digital Transformation. Yet, despite the exponential increase in technology spending, only 1 in 8 companies are getting digital transformation right.
Why is that?
The first reason is the assumption that digital transformation requires technology: while technology is an enabler and supports the transformation of the organisation, only an appropriate change management approach and a focus on customer experience and the relationship organisations have with their customers and their employees can lead to positive transformations.
In order to fully understand how an organisation is doing in the area of Digital Transformation, this deck provides some insights and a set of KPIs to support organisations to assess how they are doing and what to improve to be one of the few companies that are successfully achieving the full potential of digital.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsUXDXConf
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
Overview of the function that DesignOps plays in the overall design organization.
1. What is DesignOps?
2. Who “Does” DesignOps?
3. What DesignOps “Does”
4. How DesignOps Does it
5. Why DesignOps Matters Now
6. Implementing DesignOps
7. Final Takeaways
[This presentation evolves the ideas contained in this article: https://uxdesign.cc/applying-designops-to-product-teams-3defc468a03]
DesignOps and ProductOps have emerged as new key disciplines that have a major impact on how service and product organisations deliver experiences to their customers.
As with every new discipline, both Design and product Ops are still fluid and in many cases, their remit and roles are blurred.
It is indeed important to understand how these two functions can collaborate and enable design thinking, lean startup, and agile to be implemented in the best possible way to maximise efficiencies and business results.
By looking at the product lifecycle, this presentation highlights the skills and domains owned by DesignOps and ProductOps, identifying opportunities for an effective collaboration that benefits the design and product teams and impacts both the users and the business.
Shaping and implementing a DesignOps functionMatt Gottschalk
Matt Gottschalk and Ben Franck, both UX & DesignOps Managers at Centrica, will share the journey they have been on since setting up their DesignOps function at the beginning of 2018. They will discuss the types of problems that come with managing and supporting a de-centralised design team of 40+ User Experience designers, how they defined the role and how having a design operations function enabled them to streamline processes and drive efficiency and consistency.
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
Kristin Skinner and Kamdyn Moore: “A Deep Dive Into Value and Outcomes”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Communicating and Establishing DesignOps as a New Function (Brennan Hartich a...Rosenfeld Media
Brennan Hartich: "Communicating and Establishing DesignOps as a New Function"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
In recent years, activities that focus on improving the organisation of design work have been re-labeled Design Operations (or DesignOps) and specialist roles and communities have been created. People with this role focus on coordinating and executing initiatives that improve the conditions for all designers, often in-house or at agencies. One aspect of DesignOps is improving the culture, craft, and collaboration between design practitioners. I present ways in which this happens at Miro as well as a few other companies, in the hopes of encouraging attendees to work on these – and other – aspects of DesignOps.
This workshop had 5 main goals:
1) Overview about design thinking
2) Understand a bit about how our mind works through the 30 circles exercise
3) Work deep on the problem definition
4) Brainstorming through using Disney Method to stimulate the creative side of the mind
5) Prototype something tangible
Keynote given on May 30 @ DesignOps Global Conference.
In the world of design and Design Operations, leaders struggle to create insight into the success level of their design teams so that appropriate resources can be attained.
What is Digital Transformation? And how can it be measured?
Many organisation think that spending and investing money into new technologies is enough to grant a successful Digital Transformation. Yet, despite the exponential increase in technology spending, only 1 in 8 companies are getting digital transformation right.
Why is that?
The first reason is the assumption that digital transformation requires technology: while technology is an enabler and supports the transformation of the organisation, only an appropriate change management approach and a focus on customer experience and the relationship organisations have with their customers and their employees can lead to positive transformations.
In order to fully understand how an organisation is doing in the area of Digital Transformation, this deck provides some insights and a set of KPIs to support organisations to assess how they are doing and what to improve to be one of the few companies that are successfully achieving the full potential of digital.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsUXDXConf
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
The Outcome 2021 Conference
Summary of the talk:
- Intro to design systems and what a design system is made of
- How design systems help businesses to become more efficient
- Process of starting out a design system
- Measuring success and maintenance
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...Adaptive Path
The digital service economy demands the ability to create coherent user experiences while achieving end-to-end agility and efficiency. The ability to deliver them together requires seamless system, process, and organizational design. Companies need a unified approach to design and operations that centers the entire organization around helping customers achieve their goals.
This workshop teaches participants how to connect user-centered design to the entire service delivery lifecycle. It introduces a holistic approach that interconnects marketing, design, development, and operations into a circular design/operations loop. Through talks, discussions, and guided exercises, participants learn how to improve both customer satisfaction and operational effectiveness by:
-designing for service, not just software
-minimizing latency and maximizing feedback throughout the organization
-designing for failure and operating to learn
-using operations as input to design
Lean Thinking for BCM/GRC/ERM Program ManagementMilen Kutev
Focus your BCM/DRP/GRC/ERM program on creating value not only documentation. While many practitioners seek to identify factors that can help organizations (and their supply chains) achieve resilience, question regarding how resilience and BCM program management fits with Lean thinking remain unanswered. This presentation aims to answer that question. Presented knowledge and finding has been defined by a year-long study on Lean enablers for complex programs by PMI and MIT. Learn about main challenges that can impact program success and how proposed toolset of Lean enablers can help to overcome those challenges and to sustain excellence in BCM program management.
Keynote Evento TestingUY 2018 - The Art of Excellence Adding value as an IT p...TestingUy
Expositor: Derk-Jan De Grood
Resumen: In order to distinguish themselves and meet customer expectations organizations need to embrace change. In his keynote Derk-Jan de Grood will explain how Continuous Delivery, DevOps and Scaling Agile aim to effectively react to disruptive innovations, but introduce new challenges. Organization have a need for Visionary’s, Explorers and Experts to make the transition. Develop yourself and your team in order to keep adding value and embrace the new opportunities that arise.
Design in business: It’s not about creating something pretty. It’s about crea...Accenture Insurance
Business leaders looking for new sources of competitive advantage and agility are starting to embrace business design. And for good reason. With broad applicability, business design allows companies to augment traditional problem-solving approaches with principles of design thinking to drive innovation. It provides a new way of looking at challenges, solving problems and understanding those they serve. Many business leaders continue to confuse business design with other design methodologies. Once they dispel with four flawed assumptions, they will see its potential to improve the relevance of solutions they create, as well as the manner and speed with which they create them.
Agile Project Management explained and examined from several angles. Agile Software Development delivers better results when it is managed in an agile way.
Doing Analytics Right - Selecting AnalyticsTasktop
This webinar lays out the principles and key concerns for selecting analytics.
It covers:
* The proper purpose of analytics,
* enabling feedback loops to attain your goals such as efficiency and predictability, and
* how to avoid doing more harm than good.
In particular, we will cover: the dimensions of analytics, the key driving principles, analytics maturity, adapting the analytics to your mix of development efforts, and integrating analytics across the levels of the organization.
3 Cs of Innovation 2.0 - Crowdsourcing, Competition, CollaborationHutch Carpenter
A look at three dynamics that determine the course and value of innovation efforts via communities. Describes areas including cognitive diversity, game mechanics and new bases for collaboration. Presented at the E2.0 Forum in Milan, Italy on 10 June 2010.
Similar to DesignOps + KPIs = Measure your impact (20)
Making UX research happen: the impact of a User Centred DesignOps ApproachPatrizia Bertini
We all know that designers spent a lot of time in mundane, non-design tasks. But how much time?
What is DesignOps and ResearchOps and how can these disciplines help your team and designers to work smarter and better?
What are the bottlenecks and inefficiencies that are compromising your design teams' ability to deliver excellence?
This presentation is a story about inefficiencies and how understanding and analysing problems can have an impact on design teams, design leaders, and the business.
This is the story of how designops looked at the research participants' recruitment problem across seven globally distributed teams and turned a problem into an opportunity, creating both spending and operational efficiencies.
In one year DesignOps generated 60% in cost savings and saved 430+ working days to the teams while increasing the number of user testing and research participants by 4 times.
Because this is what DesignOps does: create spending and operational efficiencies.
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Are You Designing for engagement or interaction?Patrizia Bertini
Do you want to influence actions or do you want to involve emotionally?
How do you decide if you need to focus on interaction or engagement?
And what are the differences between engagement and interaction?
PRESENTED ON 12TH OCT 2016 @ MEXDESIGN16
The relationship between Business and Design: the Lego Serious Play casePatrizia Bertini
The relationship between business and design has gone through deep changes in the past years. We are assisting at a convergence between business and design lead by the formalisation and adoption of design thinking and the revelation that good design is good business: many approaches from design have migrated into business and management enhancing the potential of business focused companies. But there is a very special case of a method that was developed as an answer to a business need that has successfully migrated to design practices. This is the case of Lego Serious Play: developed from the '90s to improve the quality of strategic development meetings it has now been adopted by design companies to enhance creative processes.
Presented at #CassCreativity Seminar series on May 4th 2916.
Using LEGO Serious Play to boost collective creativity & increase trustPatrizia Bertini
UX is a team effort: So many different skills, points of views, and expertise is needed to deliver best-in-class services and products. But to do this a team must function well, with members trusting each other and communicating smoothly, overcoming differences and diverse point of views. In this session we'll use LEGO Serious Play to think creatively in groups, share ideas, innovate, and co-create the next winning experiences through efficient interaction, participation, collaboration, and a shared goals.
What Can Participative design do for you and what you can do for participativ...Patrizia Bertini
Participative design, or co-creation, can be a game changer.
The UX industry is evolving and so should evolve the tools and the approaches that allow professionals to deliver meaningful and valuable experiences.
Participative design has been around since the '70s - and the raise of a collaborative culture enhanced by technology are quickly changing the way users and customers engage and communicate with brands, organisations, and companies.
How and why companies should consider a participative approach?
[Presented at UX Crunch London, 29th September 2015]
Lego Serious Play : Enhancing collaboration @AgileCymru15Patrizia Bertini
What are the key values and aspects of Lego Serious Play that can support and help the Agile community?
What makes Lego Serious Play a tool that an Agile practitioner can take and apply in their everyday's practice?
Thoughts, reflections, and inspiration for the Agile community.
LEGO Serious Play: bringing creative collaboration in UX Patrizia Bertini
We live in an Experience Economy, where the value of a product or service is determined by users' experience with the product and the service.
We have left the classic economic model, where the value was created by the organisation only: today the value is cocreated together with the users.
Not engaging with the users and not taking into consideration the user as key element that influences and determines the value of a product or a service is a risk none can afford. Understanding and engaging with the users is today the key differentiator - insights and observations from the users are today a valuable asset for any organisation.
LEGO Serious Play is a method that engages all actors involved in the value creation process: a playful experience where participants negotiate meanings and values, generate ideas and concepts, share visions and thoughts through metaphors and storytelling.
By playing new visions emerge and new opportunities arise for everyone.
But we need to be brave enough to play, to engage in conversations, to listen to the others, and accept the differences. And by realising the different points of view, take unexpected roads that lead to change and innovation.
There has been a divorce between users and organisations and today's UX practice risks to miss some key points. We are not designing anymore for needs, but for values and meanings which can only be revealed through participative activities where users, designers and stakeholders have the opportunity to collaboratively construct and shape innovation.
Co-creation can be extremely beneficial to UX as can complete its approach by giving vision, engaging users in conversations - because "markets are conversations".
Presented on July 15th at LadiesThatUX - London
LEGO SERIOUS PLAY: Imagination & Creativity for the BusinessPatrizia Bertini
Lego Serious Play is a creative, imaginative and story-telling based approach that since 2002 has been successfully adopted by businesses ad organisations all around the world.
LSP has proved to be an effective solution for team building, strategy, co-creation, concept, conflict resolution…
And its efficacy can be tracked back to the key theories that have been included in the development and formalisation of LSP: from management, Psychology of play, Imagination, Embodied cognition, Metaphors, constructionism… They are all perfectly integrated in the Lego Serious Play experience and deliver unexpected results efficiently. This presentation tells who adopted this approach and the whys.
LegoViews: a LEGO® SERIOUS PLAY™ based interviewing technique.Patrizia Bertini
LegoViews is an innovative journalistic interviewing technique developed by Patrizia Bertini, Certified LEGO® SERIOUS PLAY™ facilitator. Starting from the theoretical framework of LEGO® SERIOUS PLAY™, the LegoView technique allows new ideas and new concepts to emerge, providing original and new insights about the topics at hand. The Lego-interviewing technique has been tested in highly sensitive contexts, including Palestine, Israel and the Occupy LSX movement, and it has also been used to provide new insights on specific concepts, like art, creativity, colour and architecture by involving artists, architects, professionals and thinkers.
The presentation was given during the LEGO® SERIOUS PLAY™ Certified facilitators' Annual Meeting in Billund (Denmark) on April 7th 2013.
The presentations draws from LSP workshops' and Lego-interviews' experiences to present similarities and differences and to highlight the high potential of a creative and constructive approach both to elicit new meanings and perspectives and to create new meanings. A final comparison between LEGO® SERIOUS PLAY™ and LegoViews completes the presentation, summarising more than 3 years' work and research in the field.
Presentation about the Lego serious play experience at University of Ferrara, dept. of Architecture and an introduction to what Lego-interviews, aka LegoViews are.
In Italian.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
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8. Operations
transform
resource or data inputs
into desired goods, services, or
results,
and create and deliver value
to the customers.
[Source: BusinessDictionary]
8
9. Who is getting the
benefits and the
value generated by
DesignOps’
transformations?
9
10. Intuit Confidential and Proprietary
Who are DesignOps’ customers?
The Business
The Design Lead The Design Team
10
12. Value is "how much"
people perceive
something’s worth.
Because Value is a Quality.
12
13. The Quality which creates the
world emerges as a
relationship between man
and his experience.
He is a participant in the
creation of all things.
The measure of all things…
Robert Pirsig
The zen and art of motorcycle maintenance
13
15. The circumstantial variables
influence sense-making and
influence strategies, priorities,
and actions.
These circumstantial variables
determine what is Valuable for
each business, each design
leader, and every design team.
What is the context?
Context is what determines priorities and strategies
The Ebbinghaus illusion
15
18. Intuit Confidential and Proprietary
What are DesignOps’ efficiency dimensions?
Time
Cost / Resources Quality / Scope
18
19. We focus on a value
and we define the
real and ideal worth.
19
How do we
measure
efficiencies?
20. KPIs are used to evaluate
performances against
strategic objectives.
DesignOps’ uses KPIs to
quantify efficiencies and the
impact created through the
transformation of processes
that generate value.
20
22. Know your strategic goals
If you don't know where you
are going, any road will get
you there.
L. Carroll
Step# 1
`
22
23. Know and define
your customers
Who in the organisation is having
the biggest pain?
Who is mostly affected by
inefficiencies?
Step# 2
`
23
The Business
The Design Lead The Design Team
24. Define the dimensions
that matter
What aspects can you
improve to affect
efficiencies and improve
performance?
Step# 3
`
24
Quality / Scope
Time
Cost / Resources
25. The 2 triangles form
a system:
a change to a part
causes the system
to change.
25
26. For each customer there
are three possible areas
of intervention and focus
to increase efficiencies
and performance.
Step #4
`
26
27. This creates a complex
system made of
relationships that are
context based and value
driven.
Step #5
`
27
28. …and it ends into a
complex system.
Step #6
`
28
29. …once the strategic priorities
determine the overarching
goals, is designOps’ role to
identify the starting point
and the customers to target.
`
29
30. In a relational system all
values are in a mutually
influencing relationship:
By focusing on one
dimension, other efficiencies
are being influenced.
`
30
31. And by creating more value and
efficiencies, more customers are
being impacted…
`
31
35. Designers’ job was tough:
• Each iteration and testing
session caused designers to
work long hours
• User testing was painful
• All designers were struggling to
find and engage participants for
testing and research purposes
• There were no clear and
consistent E2E processes
• Designers felt they had too
much work
The Context: Designers were working hard, but not smart
The E2E process was basically… Non existent.
35
36. But what was the real
problem causing the
pains there?
Designers were doing non-design work.
36
37. Identify and quantify
your problems
Without data, you're just
another person with an
opinion.
W. E. Deming
Quantify and measure inefficiencies
`
37
38. The E2E recruiting
process to get 5/6
users costed ±2.5
days of Designer time.
Every month a scrum team run
2x rapid prototyping testing
sessions, a designer had to
work an extra week to do
their designer job and to
recruit participants.
38
39. `
39
How are design teams affected?
What are the biggest
inefficiencies that they face?
The situation:
- Designers are spending time in non-design task
- They work long hours
- They have not enough time for analysis &
synthesis
- They focus on wrong priorities
- They are frustrated
Start with the problem and the Who.
40. A hypothesis driven
system thinking
approach
is key to find the
patterns for change
that will determine the
DesignOps’ footprint
and the impact.
40
41. The hypothesis in
May 2019 looked
like this
Increase Quantity
& Quality of user
research,
decreasing lead
time
nference 2020
41
42. `
42
What are the inefficiencies
that we need to transform?
Hypothesis define the
direction and the value that
would trigger the broader
footprint.
44. `
44
And quality of output causes
impacts Design Leaders and
the business.
Because it’s a system.
Hypothesis:
if we save designers’ time, the increased
efficiencies for the Design Leader are:
- Increased design quality
- Reduced delivery time
- Reduced team churn
- Improved product experience
- Increased speed to innovation
Hypothesis:
if we save designers’ time and impact
quality, the increased performances for the
Business are:
- Increased customer retention
- Increased acquisition
- Increased customer satisfaction
- Reduced hiring costs
- Reduced GTM times
45. The results 12
months later
proved impact not
only on time, but
on resources
(spending
efficiencies), and
quality overall.
45
46. Focusing on snapshots of
isolated parts of the system
will not lead to a solution
because it will overlook the
context and the relationship
between the parts and how
they influence each other.
`
46
47. `
47
A linear approach limits
DesignOps ability to
deliver systematic and
systemic efficiencies
across the
organisation.
48. Bringing in efficiencies to
solve the biggest pain
leads to a spiralling of
efficiencies and
opportunities that touch
all parts of the system and
scale up DesignOps’
impact.
48
50. Understanding what are the right
KPIs for your teams and your
organisation is a systemic process,
unique to every teams and
organisation.
KPIs depend on the deep
relationships between the
customers and the efficiencies that
affect performances at all levels.
Hypothesis driven approaches
create and shape the DesignOps’
footprint and are key to define the
action plan.
50