1. MARIA WILLIS
3473 Astor Ave ● Columbus, Ohio 43227● 614-377-7911 ● maria.wlls@yahoo.com
CUSTOMER CARE REPRESENTATIVE
OBJECTIVE
· To obtain a position that will enable me to use my strong organizational skills, educational background,
and opportunity to work well with others in a professional environment.
EDUCATION & ACADEMIC EXPERIENCE
Alcovy High School -May 2010
PROFESSIONAL EXPERIENCE
National Church Residences
Front Desk Clerk
January 2014 - December 2014
Columbus, Ohio
· Communicate with customers, employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints.
· Answer telephones, direct calls, and take messages.
· Complete and mail bills, contracts, policies, invoices, or checks.
· Compute, record, and proofread data and other information, such as records or reports.
· Review files, records, and other documents to obtain information to respond to requests.
Funai
Customer Service Clerk
April 2013 - May 2014
Groveport, Ohio
· Issue warranty labor and part fixtures.
· Greet customers entering establishments.
· Answer customers' questions, and provide information on procedures or policies.
· Process merchandise returns and exchanges.
Sears
Sales Associate
July 2012 - April 2013
Columbus, Ohio
· Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock
numbers and prices.
· Fill customer orders from stock.
· Receive payment or obtain credit authorization.
· Take inventory of stock.
TOOLS & TECHNOLOGY
· Microsoft Office 5+ Years
· 60 WPM
VOLUNTEER WORK
· YWCA- Hunger Outreach Worker 2013-Current