1. Crystal Bridges
Experienced Customer Service Consultant
Tulsa, OK 74127
cfrazier909@gmail.com - 9013591412
I'm seeking employment as a Customer Service Represenative to utilize my experience to promote world class
customer service.
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Consultant
Adecco/Metlife - Tulsa, OK - September 2014 to Present
Responsibilities
•Handles customer service inquiries via the telephone and resolves problems.
•Uses computerized systems for tracking, information gathering, and/or troubleshooting.
•Maintains quality service by following policies and procedures and reporting needed changes.
•Contributes to team effort by accomplishing related results as needed.
•Provide service to Annuity customers who possess a policy through MetLife by responding to requests via
telephone regarding insurance and other financial service products and benefit plans.
•Research and respond to requests and discuss options regarding various aspects of the policy; for example,
status of claims, policy provisions, values, basic procedures, etc.
•Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas
for processing.
•Efficiently access multiple electronic systems to provide complete response.
•Work at all times to enhance and strengthen the relationship between the customer and MetLife.
•Support special campaigns as needed.
•Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of
company products as well as administrative, claims, underwriting and marketing organizations
•Excellent oral & written communication skills.
•Superior telephone etiquette.
•Excellent listening skills and ability to articulate ideas.
•Ability to understand and respond clearly to customers.
Assembler/Machine Operator
Elite Staffing/Whirlpool - Tulsa, OK - June 2014 to September 2014
Responsibilities
Assembling elements on cooktop ranges
Dispatcher
Abundant Solutions/Guardian Security - Tulsa, OK - February 2014 to April 2014
Responsibilities
Cancel alarms, answering inbound calls, heavy call volume, dispatch police, fire, emergency services.
Medical Assistant
Hirecall - Tulsa, OK - December 2013 to February 2014
Responsibilities
2. Checking in and checking out patients, verifying insurance, collecting co-payments, customer service,
scheduling appointments, handling heavy phone calls, transferring calls to appropriate department, and
handling referrals and triage calls.
Resident Care Specialist
Tulsa Women & Children Center - Tulsa, OK - December 2013 to February 2014
Responsibilities
Observing clients behavior, preparing meals, performing room checks, securing and maintaining a safe
environment, performing urine drug screens, performing alcohol breath test, maintained appropriate
boundaries, remained calm under pressure, assisted with new client intake, performed body searches
Front Office Specialist
Concentra - Palmdale, CA - December 2010 to October 2011
I recorded patient vital signs and gave injections.
• Applies bandages, dressings, and splints as ordered.
• Performs front office clerical duties such as answering telephones, check-in, check-out, appointment
scheduling, taking messages, bookkeeping, faxing, copying, filing, charge entry, and electronic
documentation.
• Assists provider during examination and treatment.
EDUCATION
DIPLOMA in Medical Assisting
LONG TECHNICAL COLLEGE
2005
ADDITIONAL INFORMATION
Dear Sir or Madam:
With 9 years of working in the medical field and training as a Medical Assistant I have the skills and abilities
to effectively communicate with customers on different service levels. I am confident I will make an immediate
contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy,
procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve
client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the
Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to
support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking
environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look
forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule
an interview at your earliest convenience by phone or email.
Thank you for your time and consideration and I have attached my resume for you review.
