This document is a resume for Sandra Berg that includes her contact information, education history, qualifications summary, and work experience. Some key details include:
- She received a Bachelor of Arts degree in Sociology with a concentration in Criminology and a minor in Political Science from Winthrop University.
- Her qualifications include strong customer service, public relations, problem solving, organization, and computer skills.
- Her work experience includes various roles providing customer service such as a luxury suite attendant, catering assistant, account manager, and store front manager.
- Her most recent roles have been as a hospitality worker providing guest services at sports stadiums and as a stay at home mother and classroom volunteer.
Business accomplishments w j ryans 092316Julie L. Ryan
Professional Analysis and Overview: Management/Supervisor/Training and development of staff/ Project Management. Sales, Profits, Productivity, Results. Customer Service/Retention. Conflict Resolution. Detailed Implementation and satisfaction. Outgoing/easy-going, personable, Proactive employee. What can I do for your company? Let me help you.
* Excellent Oral/Written Communications
* Outdoor Adventurer/Foodie/Travel/Photography/Culinary and Cuisine Connoisseur
Business accomplishments w j ryans 092316Julie L. Ryan
Professional Analysis and Overview: Management/Supervisor/Training and development of staff/ Project Management. Sales, Profits, Productivity, Results. Customer Service/Retention. Conflict Resolution. Detailed Implementation and satisfaction. Outgoing/easy-going, personable, Proactive employee. What can I do for your company? Let me help you.
* Excellent Oral/Written Communications
* Outdoor Adventurer/Foodie/Travel/Photography/Culinary and Cuisine Connoisseur
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
1. Sandra Berg
727-916-7714
bergsandy@gmail.com
Education
08/00 – 12/04 Winthrop University, Rock Hill, SC.
Degree: Bachelor of Arts
Major: Sociology, Concentration in Criminology
Minor: Political Science
Summary of Qualifications
High Energy professional delivering superior customer service to ensure complete client satisfaction
Utilization of public relations to increase sales opportunities
Able to pursue various objectives simultaneously
Analytical approach to problem solving
Flexible under changing situations
Strong ability to delegate responsibilities and perform many tasks at once
Skills include recruiting, interviewing, problem-solving, superior organizational and record keeping
Experienced at cold calls
Knowledgeable in MS Word
Licensed North Carolina Real Estate Broker
Work Experience
10/2015- Present Loge Sever, Delaware North at Amalie Arena
• Provides the highest quality of service to the guests at all times.
• Works with guests to ensure satisfaction in such areas as quality, service, and problem
resolution.
• Being especially visible to guests during peak times of service and to provide
immediate assistance to guests as requested.
07/2014- (Seasonal) Luxury Suite Attendant, Aramark at Raymond James Stadium
• Ensures the highest level of customer service to high profile clientele
• Distributes food/beverage and other service products from the pantry to luxury suites
• Retrieves and returns food and supplies to/from the pantry
• Private attendant upon request including tending bar
• Assists with the breakdown of luxury suites at the end of the event
06/2006– Present Stay at home mother and classroom volunteer
• Managing all scheduling, financing and logistics for a family of five
12/2002 – 06/2006 Office Assistant and Substitute Teacher, Rock Hill School District 3
• Assigned to the Main Office at Rock Hill High School
• General School office duties
• Substitute Teach as needed
12/2002-06/2006 Catering Assistant, The Side Porch
• Worked under the supervision of the caterer to prepare, cook, and serve food for
various events at various locations
• Sets up, decorated, and prepared serving and dining areas according to specific
directions and layout plans established by the catering manager.
• Addressed immediate customer concerns, questions and needs in order to provide an
optimal experience.
03/2000 – 12/2002 Account Manager, Elite Resources, Charlotte, NC,
• Delivered presentations on increasing the bottom line and reducing turn over to
decision making managers of human resources and warehouses of various businesses
to obtain new accounts
2. • Maintained current and inactive accounts with follow up appointments, phone contacts
and correspondence to keep visible presence and favorable working relationship with
clients
• Managed the full lifecycle of the recruiting process from assisting managers with
staffing requirements to sourcing, screening, interviewing , reference checking of all
potential employees and selecting candidates for assignments through an excellent
understanding of the client’s needs
• Actively recruited personnel at the ESC and directed candidates through the application
process answering all questions regarding interviews, future employment, and benefits.
08/1997 – 3/2000 Store Front Manager, American Tuxedo, Fort Mill, SC
• Ensured the highest levels of customer satisfaction.