This document is a resume for Sandra Berg that includes her contact information, education history, qualifications summary, and work experience. Some key details include: - She received a Bachelor of Arts degree in Sociology with a concentration in Criminology and a minor in Political Science from Winthrop University. - Her qualifications include strong customer service, public relations, problem solving, organization, and computer skills. - Her work experience includes various roles providing customer service such as a luxury suite attendant, catering assistant, account manager, and store front manager. - Her most recent roles have been as a hospitality worker providing guest services at sports stadiums and as a stay at home mother and classroom volunteer.

1. Sandra Berg
727-916-7714
bergsandy@gmail.com
Education
08/00 – 12/04 Winthrop University, Rock Hill, SC.
Degree: Bachelor of Arts
Major: Sociology, Concentration in Criminology
Minor: Political Science
Summary of Qualifications
 High Energy professional delivering superior customer service to ensure complete client satisfaction
 Utilization of public relations to increase sales opportunities
 Able to pursue various objectives simultaneously
 Analytical approach to problem solving
 Flexible under changing situations
 Strong ability to delegate responsibilities and perform many tasks at once
 Skills include recruiting, interviewing, problem-solving, superior organizational and record keeping
 Experienced at cold calls
 Knowledgeable in MS Word
 Licensed North Carolina Real Estate Broker
Work Experience
10/2015- Present Loge Sever, Delaware North at Amalie Arena
• Provides the highest quality of service to the guests at all times.
• Works with guests to ensure satisfaction in such areas as quality, service, and problem
resolution.
• Being especially visible to guests during peak times of service and to provide
immediate assistance to guests as requested.
07/2014- (Seasonal) Luxury Suite Attendant, Aramark at Raymond James Stadium
• Ensures the highest level of customer service to high profile clientele
• Distributes food/beverage and other service products from the pantry to luxury suites
• Retrieves and returns food and supplies to/from the pantry
• Private attendant upon request including tending bar
• Assists with the breakdown of luxury suites at the end of the event
06/2006– Present Stay at home mother and classroom volunteer
• Managing all scheduling, financing and logistics for a family of five
12/2002 – 06/2006 Office Assistant and Substitute Teacher, Rock Hill School District 3
• Assigned to the Main Office at Rock Hill High School
• General School office duties
• Substitute Teach as needed
12/2002-06/2006 Catering Assistant, The Side Porch
• Worked under the supervision of the caterer to prepare, cook, and serve food for
various events at various locations
• Sets up, decorated, and prepared serving and dining areas according to specific
directions and layout plans established by the catering manager.
• Addressed immediate customer concerns, questions and needs in order to provide an
optimal experience.
03/2000 – 12/2002 Account Manager, Elite Resources, Charlotte, NC,
• Delivered presentations on increasing the bottom line and reducing turn over to
decision making managers of human resources and warehouses of various businesses
to obtain new accounts

2. • Maintained current and inactive accounts with follow up appointments, phone contacts
and correspondence to keep visible presence and favorable working relationship with
clients
• Managed the full lifecycle of the recruiting process from assisting managers with
staffing requirements to sourcing, screening, interviewing , reference checking of all
potential employees and selecting candidates for assignments through an excellent
understanding of the client’s needs
• Actively recruited personnel at the ESC and directed candidates through the application
process answering all questions regarding interviews, future employment, and benefits.
08/1997 – 3/2000 Store Front Manager, American Tuxedo, Fort Mill, SC
• Ensured the highest levels of customer satisfaction.