This resume is for Juvelyn Rodriguez Hizola. She has over 13 years of experience in customer service roles, including her current role as a Team Leader for a contact center. She has a background in retail and food service jobs. Her education includes some college but did not complete her Bachelor's degree. She is seeking a job that matches her skills and experience in customer service, communications, and technology such as Microsoft Office. She provides references from her current and previous supervisors.

1. JUVELYN RODRIGUEZ
HIZOLA
164 Interior Dolores St. Pasay city
Phone: 09989602564/09327064302
E-mail: juvelynhizola@rocketmail.com
Objectives
To find a job that would fit my knowledge and capabilities.
To find a job that would enhance my skills and interests.
Education
University of Makati (June 2001- Mar. 2003)
 Bachelor of Arts major in English (2nd
year undergrad)
 Secondary St. Mary’s Academy Pasay city 1996-2000
 Elementary St. Mary’s Academy Pasay city 1989-1996
Work Experience
Team Leader level 2 for Postpaid Account
(April 28, 2014 – present)
As a Team Leader my responsibilities are to make sure that equipments are functional before the
agents log in, provide real-time support like escalations, providing feedback, reinforcement and
redirection to the agents after an escalated call and/or long call, monitor agent status for
productivity, ensure that real-time kpms are met, in charge of attendance records and sanctions
and in charge of submitting the payroll data every cut off.
Eperformax contact centers (Sen. Gil Puyat, Makati)
Customer service representative for prepaid cards/ Marketing assistant/ Gen. English operator
(Mar. 6, 2006 – April 28, 2014)
Eperformax contact centers (Sen. Gil Puyat, Makati)
My duty as a customer service rep/marketing assistant/ gen. English operator is to troubleshoot
card issues and educate customers on their query about prepaid cards, assist in connecting calls
worldwide especially when the customer is having difficulty with the connection for collect and

2.  Resume: JUVELYN RODRIGUEZ HIZOLA
 Page 2 | [Type your phone number]
international calls. Also, we assist in directory assistance in North America, Canada and Caribbean
countries.
I also take supervisor escalations and handle simple floor responsibilities when the unit manager
is not available.
Cashier (Aug. 10, 2005- Jan. 09, 2006
Puregold price club (Valenzuela)
It is my duty to transact with the payments in cash and credit cards.
Cashier ( Jan. 21, 2004- May 06, 2004)
SM supermarket (Bacoor)
Service crew (Jan. 18, 2002- June 23, 2002)
Kenny Rogers roasters (Glorietta 3)
My responsibility is to give excellent dining experience to every guest and make sure they get
their orders in the exact way they want it.
Service crew (May 14, 2001- Oct. 13, 2001)
Wendy’s Hamburgers ( Glorietta 4)
My job is to make sure we serve quality food and fast service.
Skills and Seminars attended
 Excellent English communication skills.
 Has knowledge in MS Office (MS Word, MS Excel, MS Power point) and the Internet.
 Can operate POS (point on screen)
 Attended Performance Maximization Basics Conference with Theresa Hartsaw
REFERENCES:
Rachel Elaine Go Operations Manager Eperformax 09998864935
Julienne Centeno PDev Manager Eperformax 09998864954
Regina Diana Quizon PMax Supervisor Eperformax 09998864928