Courtney Duplessis is seeking a position that values hard work and reliability. She has over 5 years of experience in customer service roles, including currently serving as Manager of a Smoothie King location. Her experience demonstrates strong communication skills, the ability to manage employees, and maintain high standards for customer experience and store operations.

1. Courtney Duplessis
1814 N. Dupre St.
New Orleans, LA 70119
T 504 4512930
duplessiscourtney@yahoo.com
P R O F I L E
I am a dependable employee who enjoys establishing excellent customer relations and successfully
managing customer issues. Versatile, detailed orientated and a team player. I am an organized, accurate and
fast worker with solid computer skills. I am seeking a position in a company that recognizes hard work and
reliability as central to successful job performance, and growth within the company.
E X P E R I E N C E
Manager
Smoothie King
New Orleans, LA
October 2010- Present
• Optimize store profits by responsibly managing labor cost, food cost, and expenses
• Make sure every shift is managed properly by using the operational tools
• Conduct orientation for new employees, explain benefits, fill out employee documents, and give tour of
the storage space.
• Plan and conduct employee meeting and holiday parties
• Maintain logs for absences and tardiness
• Process paperwork for employees that were terminated or quit.
• Complete payroll bi weekly, check time cards against scheduled hours, make sure accountants are
informed about employees incentives
• Create an environment that is positive, productive and fun to work in
• Perform the store’s talent management functions, including identifying talent, hiring, team member
training and development, and coaching.
• Maintain Brand loyalty; communicate and execute positive brand impression to the overall customer
experience.
• Enforce sanitary practices for food handling, ensure cleanliness is maintained in all areas of the
restaurant, ensure compliance with operational standards, company policies, federal/state/local laws and
ordinances.

2. Sales Associate
Aldo
New Orleans, LA
August 2009 – October 2010
• Assisted customers in selecting and purchasing merchandise
• handled customer returns and exchanges,
• stocked new inventory, arranging floor displays, and opening/closing procedures.
Student worker
LSU Summer Science Program
New Orleans, LA
2009
The program provided hands on experience, and office work such as, answering calls, filing documents and
organizing under the supervision of the head pharmacist at University Hospital.
E D U C AT I O N
University of New Orleans
Bachelors of Science in Business Administration
concentration in Human Resource Management
Graduation year - 2014
McDonogh 35 High School
New Orleans, LA
Diploma, 2009
SKILLS
Excellent communication, organizational and prioritization skills. Capable of working with minimal
supervision and handling multiple task assignments. Strong ability to communicate and deliver excellent
customer service at all levels of operations. Solid computer skills and knowledgeable in Microsoft Office.
R E F E R E N C E S Available upon request