This document is a resume for Trina B. Bowers summarizing her qualifications and experience as an administrative assistant. She has over 12 years of experience providing executive support including managing calendars, preparing documents, and handling daily tasks. Her current role is as an administrative assistant for Serco in Fort Meade, MD where she maintains executives' calendars, handles calls and inquiries, and improves office efficiency. Prior to this she worked as a personal assistant and has experience in customer service, administrative assistant, receptionist, and accounting clerk roles.

1. Trina B. Bowers
816 Harlem Ave  Baltimore, MD 21215  302-747-4879  Trina.bowers@yahoo.com
HIGHLIGHT OF QUALIFICATIONS
 12+ years’ experience providing outstanding administrative and personal support to executives.
 Consummate professionaldedicated to making lives of busy executives easier. Serve as
gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and
efficiently handle daily office tasks.
 Proficient userof MS Office9 (Word, PowerPoint, Outlook and Excel). Type 65 WPM.
 A clear logical communicator, able to establish rapport with both client and colleagues, and
motivate individuals to achieve organizational objectives
PROFESSIONAL EXPERIENCE
03/2014- Present Administrative Assistant
Serco, Fort Meade, MD
 Maintain Executives Calendar- plan and schedule meetings, teleconferences and travel.
 Handle all incoming call and inquires along with setting appointments .
 Compiling information from reports
 Improved office efficiency by implementing filing systemand introducing additional time-saving
measures,
 Enhanced communication between all departments and the executive team, fostering a sense of
teamwork and collaboration.
 Assist in training and meetings that are held within the company.
01/2012-3/2014 Personal Assistant
Dr. Lisa Tait & Associates, Baltimore, MD
 Provided high quality support to the senior executives, coordinated schedule,appointments,
arranged travel arrangements; managed expense accounts.
 Prioritized task, provided motivation and direction to create a positive work environment and
ensured accurate, on time completion.
 Responded to client needs and provided additional support where necessary.
07/11-01/12 Customer Service Shift Supervisor
Food Lion, Smyrna DE
 Liaise with the client to build relationships and ensure satisfaction with the service provided.
 To ensure that quality audits are completed to high standards and in line with agreed frequency.
 To ensure all customers queries and complaints are dealt with in a timely and effective manner.
 To manage staffing across the site to ensure set quality standards are met.
 Keep manager informed on key operational issues.
 Handling company vault and making sure we are in compliance
05/07-10/08 Administrative Assistant
George Read Middle School, NewCastle, DE
 Compile and record employee attendance
 Liaison between employees, principals and district staff
 Handle/distribute incoming phone inquiries
 Assist parents,visitors,etc. with daily concerns in the Main Office
 Organize and maintain employee files and records.
 Type correspondence as needed.

2.  Mail
 Perform duties as requested by Principal and administrative staff.
02/06-05/07 Receptionist
WinnerFord, Newark, DE
 Handle multi-phone line
 Mass mailings
 Greeted public
02/05-02/06 Accounting Clerk
Sunday Breakfast Mission, Wilmington, DE
 Banking deposits and checks
 Check processing
 Receptionist
 Fundraisers
 Community events
EDUCATION
Dover High School, Dover, DE
College Prep 1990
Delaware Technical College
Data Processing 1990
Chubb Institute,Springfield PA
Certificate Computer Application Support 2000
ADDITIONAL SKILLS
Excel, Power Point, Outlook, Windows and MSWord
ADDITONAL INFORMATION
Volunteer for KISH HOME Incorporated – Mentoring youth and leadership training
Motivational Speaking for the Dreamers Empowerment Tour.