1. JOY STEPHENS
• 989-332-2874 • joystevens3991@gmail.com •
EDUCATION
Corunna High School| Corunna, MI 2008
Academic Honor Roll
Wayne County Community College| Detroit, MI 2015 – 2017
WORKEXPERIENCE
OFFICE OF FINANCIAL AID | Detroit, MI August 2016 -Dec 2016
Student Services Employee
Kept office clean and tidy. Performed work related errands as requested such as faxing, copying and mailing documents. Assisted studentswith financial
aid needs. Fixed errors and glitches in the financial aid system. Maintained a professional relationship with staff and students
Detroit Symphony Orchestra | Detroit, MI August 2015 - August 2016
Office Assistant
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answered telephones,
direct calls, and take messages. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
Communicated with customers, employees, and other individualsto answer questions, disseminate or explain information, take orders, and address
complaints. Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.
IC Systems | Saint Claire Shores, MI July 2013 – November 2014
Sales Manager
Directed and coordinated activitiesinvolvingsales of manufactured products, services, commodities, real estate or other subjects of sale. Resolved
customer complaints regarding sales and service. Reviewed operational records and reports to project sales and determine profitability. Oversaw regional
and local sales managers and their staffs. Determined price schedules and discount rates.
Daimler Beanz| Farmington Hills, MI January 2014 – March 2014
Waitress
Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Collected payments from customers. Wrote
patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepared checks that itemize and
total meal costs and sales taxes. Took orders from patrons for food or beverages.
General Motors | Detroit, MI 2013 - 2014
Labor Production Worker
Enforced safety and sanitation regulations. Directed and coordinate the activitiesof employees engaged in the production or processing of goods, such as
inspectors, machine setters, and fabricators. Conferred with other supervisors to coordinate operations and activitieswithin or between departments.
Planed and establish work schedules, assignments, and production sequences to meet production goals. Inspected materials, products, or equipment to
detect defects or malfunctions.
Nativity Church | Detroit, MI 2010 - 2011
General/Daycare Assistant
Maintained a safe play environment. Dressed children and change diapers. Observed and monitor children's play activities. Communicated w ith children's
parents or guardians about daily activities, behaviors, and related issues. Sanitized toys and play equipment.
SKILLS AND CERTIFICATIONS
Customer/Patron Experience │Microsoft Office Programs (Word, Excel, Access, PowerPoint) │Cash Management │ Childcare │ Hostess │
REFERENCES AVAILABLE UPON REQUEST