SlideShare a Scribd company logo
Christian J. Ward, EVP, Yext
@wardchristianj
State of Search
Why Location is the New Frontier of Mobile Search
Keywords
10 Blue links
Understanding
Knowledge
The NewAge of
Exploration is Intelligent
Amazing Experience
Foundational Experience
Structured Data
& Content
Unstructured
Data & Content
HUMAN
CURATION
SEARCH 1.0
Classic SEO
LOCAL
SEO
INTELLIGENT
ERA
• We have accepted this Blue
Link reality
• With 10 Possibilities, Errors
are Expected
• But, honestly, this is sad…
• We have tortured the
unstructured data to game
the Algo and produce blue
links
How We Got Here
• Structured Data leads the
way to answers
• Machine Learning and
Artificial Intelligence leverage
this
• The Interface finally begins to
return Answers, not blue
links, breaking the whole
interface paradigm
Where Are We Going?
KNOWLEDGE
powers this
new age of exploration
“We'reevolvingincomputingfrom
a'mobile-first'toan 'AI-first'world”
Sundar Pinchai, CEO, Google
YoY growth in intelligent location search
T h i n k W i t h G o o g l e , 2 0 1 6
Mobile searches that return maps
S c r e e n w e r k , 2 0 1 2
pizza_
atm_
banks_
insurance_
car battery_
electronics_
doctors_
food_
fish_
wine_
cheese_
beer_
People_
Places_
Name
Address
Reviews
Phone Number
Email
Website
Description
Hours of Operation
Holiday Hours
Photos
Map Coordinates
Logo
Payment Methods
Categories
Events
Photos
Languages
Call to Action
Year Established
Specialties
Twitter Handle
Facebook Page…
Where does all this
knowledge come from?
Data Ecosystem & Signal to Noise Processing
Data flows as input and output between most location services
• Bad data is a killer to AI and
machine learning
• The systems begin to “learn
wrong” and can’t easily “un-
learn” data
• The once “allowable” bad
result out of ten now
completely cripples the new
Interface
Now What if The Data Is Wrong
Single Sources of Truth
“Alexa, What’s the first rule of
Fight Club?”
Only a Single Source Can be Used for This, with Verification.
Classic Algos Struggle with This.
Am I Exaggerating?
Anyone Remember Long Term Capital Management?
• “using quantitative models to exploit deviations from
fair value…”
• “finance veterans, PhDs, professors, and two Nobel Prize
winners…”
• “LTCM triggered more than $1 Trillion in default risks
and lost $4.4B in one year
• One of the single biggest causes of the global, financial
meltdown
76%
visit a business within one day
Total Location Search users
28%
of these searches
result in a purchase
T h i n k W i t h G o o g l e , 2 0 1 6
The NewAge of Exploration
is constantlychanging
Amazon Echo
Intelligent Interfaces & Bots
IBMWatson Microsoft Cortana Siri (Apple) Google Assistant
WeChat LineFacebook M
Oculus HololensMagic Leap
Virtual/Augmented Reality
Tesla: 2020 Uber/Volvo: 2021 Google: Ride
in style
Self-Driving Cars
The NewAge of Exploration
is Intelligent
David Byrne | Google | LocationWorld
The NewAge of Exploration
is powered by KNOWLEDGE
Headlines: Mobile First Indexing
“To make our results more useful, we’ve begun experiments to
make our index mobile-first. Although our search index will
continue to be a single index of websites and apps, our
algorithms will eventually primarily use the mobile version of a
site’s content to rank pages from that site, to understand
structured data, and to show snippets from those pages in our
results…”
What Are We Searching For?
• Every year, we debate the death of SEO
• AI, Machine Learning, Personalization – are all feeding
into the move to Voice & SEO’s demise
This Stuff is Hard: Emotions? Sarcasm?
Three Data Levels
• Grossly Simplified: RAW, STRUCTURED, INSIGHTS
RAW DATA
POINT IN TIME
BUILDING
BLOCKS
FREE TEXT
SPOKEN
STRUCTURED
IN TIME
DIRECTIONAL
GROWTH &
DECLINE
SCHEMA
INSIGHTS
TRIGGERS
RELATIONSHIPS
PATTERNS
PREDICTION
ANSWERS
Three Data Levels
• Grossly Simplified: RAW, STRUCTURED, INSIGHTS
Stock Price
$58.00 /
share
News Stock
Overlay
News
Triggers High
Stock Chart
$58.00 is
a 52wk
High
NEWS
Alert
Search Engines Are Evolving
1. Searcher
(Human)
2. Search Engine
(Machine, mostly)
3. Source
(Human, mostly)
Potential
answers
Link to the Selected Answer
But Really…
Content
Blogs
Ad copy
Featured articles
Webpages
Product write-ups
Menu blurbs
Services Lists
Unstructured…
YUCK!
Tombstone
Movie?
City?
Headstone?
Prospectus?
Pizza?
Comic Book?
The Googoo
Baby is very
confused!!!
Why is This Getting More Important?
1. Searcher
(Human)
2. Search Engine
(Machine, mostly)
3. Source
(Human, mostly)
Potential
answers
Link to the Selected Answer
One Great Answer
Pichai recently noted that Google has been
“laying the foundation for this for
many, many years.”
This has led Google to develop an end-to-end
solution that means customers
NEVER HAVE TO OPEN AN APP OR
VISIT A WEBSITE.
What do
you see?
Ellen Langer, Mindfulness
By adding
the
slightest
definition,
the
pattern
becomes
confident
How Much Proof Do You Need?
- Searchmetrics, 2014
Schema
“Over 10 million sites use Schema.org
to markup their pages and email
messages.”
Which basically means no one is doing this well.
Really? 10 Million?
We passed One Billion Websites in September of
2014, and its closer to 1.08B today
10,000,000 / 1,080,000,000 = .926%
Nice work, everyone!
< 1%
There’s a Good Reason for This
EXHAUSTING
Schema Example: Restaurant
GreatFood
4 stars - based on 250 reviews
1 Madison Ave New York, NY 10010
Latitude: 40 deg 44 min 54.36 sec N
Longitude: 73 deg 59 min 8.5 sec W
(408) 714-1489
www.greatfood.com
Hours: Mon-Thu 5pm - 9:30pm
Fri-Sat 5pm - 10:00pm
Categories: Middle
Eastern, Mediterranean
Price Range: $$
Takes Reservations: Yes
Back to Tombstone
Q: “Alexa, What is a Tombstone?”
A: “A headstone or gravestone placed over a grave.”
Q: “Alexa, Is Tombstone a movie?”
A: “No, a gravestone is not a film.”
Q: “Alexa, is there a movie called Tombstone?”
A: “Yes, there is a film called Tombstone.”
Q: “Alexa, can you order me a Tombstone pizza?”
A: “I didn’t see that in your past orders, so I added a
Tombstone pizza to your shopping list.”
100+
Location Data
Fields
Name
Address 1 & 2
Sublocality
Display Address
Address Visible
City
State
Postal Code
Country
Main Phone
Categories
Latitude
Longitude
Closed Flag
Special Offer
Special Offer URL
Business Hours
Holiday Hours
Description
Website
Website Display URL
Emails
Payment Methods
Logo
Photos
YouTube Video URLs
Menu
Products
Events
Bios
Additional Hours Text
Additional URLs
Alternate Phone
Mobile Phone
Fax
Toll-Free Number
Twitter Handle
Facebook Page
Year Established
Associations
Specialties
Brands
Languages
Keywords
Attribution Logo/URL
This Isn’t Easy, But It’s Critical
YOU must control
the knowledge about
your business
(oryourclient’sbusiness)
@wardchristianj
Thank You!

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Why Location Is the New Frontier of Mobile Search

  • 1. Christian J. Ward, EVP, Yext @wardchristianj State of Search Why Location is the New Frontier of Mobile Search
  • 3. The NewAge of Exploration is Intelligent
  • 4. Amazing Experience Foundational Experience Structured Data & Content Unstructured Data & Content HUMAN CURATION SEARCH 1.0 Classic SEO LOCAL SEO INTELLIGENT ERA
  • 5. • We have accepted this Blue Link reality • With 10 Possibilities, Errors are Expected • But, honestly, this is sad… • We have tortured the unstructured data to game the Algo and produce blue links How We Got Here
  • 6. • Structured Data leads the way to answers • Machine Learning and Artificial Intelligence leverage this • The Interface finally begins to return Answers, not blue links, breaking the whole interface paradigm Where Are We Going?
  • 9. YoY growth in intelligent location search T h i n k W i t h G o o g l e , 2 0 1 6
  • 10. Mobile searches that return maps S c r e e n w e r k , 2 0 1 2
  • 12. atm_
  • 18. food_
  • 19. fish_
  • 20. wine_
  • 22. beer_
  • 23. People_ Places_ Name Address Reviews Phone Number Email Website Description Hours of Operation Holiday Hours Photos Map Coordinates Logo Payment Methods Categories Events Photos Languages Call to Action Year Established Specialties Twitter Handle Facebook Page…
  • 24. Where does all this knowledge come from?
  • 25. Data Ecosystem & Signal to Noise Processing Data flows as input and output between most location services
  • 26.
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  • 48. • Bad data is a killer to AI and machine learning • The systems begin to “learn wrong” and can’t easily “un- learn” data • The once “allowable” bad result out of ten now completely cripples the new Interface Now What if The Data Is Wrong
  • 49. Single Sources of Truth “Alexa, What’s the first rule of Fight Club?” Only a Single Source Can be Used for This, with Verification. Classic Algos Struggle with This.
  • 50. Am I Exaggerating? Anyone Remember Long Term Capital Management? • “using quantitative models to exploit deviations from fair value…” • “finance veterans, PhDs, professors, and two Nobel Prize winners…” • “LTCM triggered more than $1 Trillion in default risks and lost $4.4B in one year • One of the single biggest causes of the global, financial meltdown
  • 51. 76% visit a business within one day Total Location Search users 28% of these searches result in a purchase T h i n k W i t h G o o g l e , 2 0 1 6
  • 52. The NewAge of Exploration is constantlychanging
  • 53. Amazon Echo Intelligent Interfaces & Bots IBMWatson Microsoft Cortana Siri (Apple) Google Assistant WeChat LineFacebook M
  • 55. Tesla: 2020 Uber/Volvo: 2021 Google: Ride in style Self-Driving Cars
  • 56. The NewAge of Exploration is Intelligent
  • 57. David Byrne | Google | LocationWorld
  • 58. The NewAge of Exploration is powered by KNOWLEDGE
  • 59.
  • 60. Headlines: Mobile First Indexing “To make our results more useful, we’ve begun experiments to make our index mobile-first. Although our search index will continue to be a single index of websites and apps, our algorithms will eventually primarily use the mobile version of a site’s content to rank pages from that site, to understand structured data, and to show snippets from those pages in our results…”
  • 61. What Are We Searching For? • Every year, we debate the death of SEO • AI, Machine Learning, Personalization – are all feeding into the move to Voice & SEO’s demise
  • 62. This Stuff is Hard: Emotions? Sarcasm?
  • 63. Three Data Levels • Grossly Simplified: RAW, STRUCTURED, INSIGHTS RAW DATA POINT IN TIME BUILDING BLOCKS FREE TEXT SPOKEN STRUCTURED IN TIME DIRECTIONAL GROWTH & DECLINE SCHEMA INSIGHTS TRIGGERS RELATIONSHIPS PATTERNS PREDICTION ANSWERS
  • 64. Three Data Levels • Grossly Simplified: RAW, STRUCTURED, INSIGHTS Stock Price $58.00 / share News Stock Overlay News Triggers High Stock Chart $58.00 is a 52wk High NEWS Alert
  • 65. Search Engines Are Evolving 1. Searcher (Human) 2. Search Engine (Machine, mostly) 3. Source (Human, mostly) Potential answers Link to the Selected Answer
  • 66. But Really… Content Blogs Ad copy Featured articles Webpages Product write-ups Menu blurbs Services Lists Unstructured… YUCK!
  • 68. Why is This Getting More Important? 1. Searcher (Human) 2. Search Engine (Machine, mostly) 3. Source (Human, mostly) Potential answers Link to the Selected Answer One Great Answer
  • 69. Pichai recently noted that Google has been “laying the foundation for this for many, many years.” This has led Google to develop an end-to-end solution that means customers NEVER HAVE TO OPEN AN APP OR VISIT A WEBSITE.
  • 70. What do you see? Ellen Langer, Mindfulness
  • 72. How Much Proof Do You Need? - Searchmetrics, 2014
  • 73. Schema “Over 10 million sites use Schema.org to markup their pages and email messages.” Which basically means no one is doing this well.
  • 74. Really? 10 Million? We passed One Billion Websites in September of 2014, and its closer to 1.08B today 10,000,000 / 1,080,000,000 = .926% Nice work, everyone! < 1%
  • 75. There’s a Good Reason for This EXHAUSTING
  • 76. Schema Example: Restaurant GreatFood 4 stars - based on 250 reviews 1 Madison Ave New York, NY 10010 Latitude: 40 deg 44 min 54.36 sec N Longitude: 73 deg 59 min 8.5 sec W (408) 714-1489 www.greatfood.com Hours: Mon-Thu 5pm - 9:30pm Fri-Sat 5pm - 10:00pm Categories: Middle Eastern, Mediterranean Price Range: $$ Takes Reservations: Yes
  • 77. Back to Tombstone Q: “Alexa, What is a Tombstone?” A: “A headstone or gravestone placed over a grave.” Q: “Alexa, Is Tombstone a movie?” A: “No, a gravestone is not a film.” Q: “Alexa, is there a movie called Tombstone?” A: “Yes, there is a film called Tombstone.” Q: “Alexa, can you order me a Tombstone pizza?” A: “I didn’t see that in your past orders, so I added a Tombstone pizza to your shopping list.”
  • 78. 100+ Location Data Fields Name Address 1 & 2 Sublocality Display Address Address Visible City State Postal Code Country Main Phone Categories Latitude Longitude Closed Flag Special Offer Special Offer URL Business Hours Holiday Hours Description Website Website Display URL Emails Payment Methods Logo Photos YouTube Video URLs Menu Products Events Bios Additional Hours Text Additional URLs Alternate Phone Mobile Phone Fax Toll-Free Number Twitter Handle Facebook Page Year Established Associations Specialties Brands Languages Keywords Attribution Logo/URL This Isn’t Easy, But It’s Critical
  • 79. YOU must control the knowledge about your business (oryourclient’sbusiness)