SlideShare a Scribd company logo
Social Media
How to Build the Biggest
Bang for your Business
Wednesday 6th
July 2011
twitter.com/chloeatindium
twitter.com/indiumonline
indiumonline.co.uk/blog
uk.linkedin.com/in/indiumchloethomas
facebook.com/xxxx (sorry – not for business)
indiumonline training
indiumonline social media
Chloё Thomas
• Barclays Bank
» Online and Direct Marketing for Retail
• Past Times
» Direct Communications Manager
• Ardington
» Head of E-Commerce
• Indium Web Management
» Managing Director & Chief Consultant
01865 980 630indiumonline.co.uk
1. Know your audience
2. Choose your tools:
– LinkedIn
– Twitter
– Facebook
1. Plan & Prepare – create great content
2. Avoid the Pitfalls
Know Your Audience
• Who are they?
• Where do they hang-out?
• Traffic to your website
01865 980 630indiumonline.co.uk
• Complements and amplifies what you’re already
doing
• It’s another one-to-one contact channel
• Publicise events
• Group mailings
• Another way for people to find you
• Find like minded people – support for you
• Lead Generation
• Soft Marketing
Why should you be using it?
01865 980 630indiumonline.co.uk
Choose Your Tools
• Plaxo
• MySpace
• You Tube
• Slideshare
• Flickr
• Wikipedia
• Forums
• Scribd
• Digg
• Delicious
• Reddit
• Second Life
LinkedInTwitter
Facebook Blogs
Facebook
• Is it stalling? Lost market share of visits for 3rd
consecutive month in
May (Hitwise)
• There are more than 3.5bn pieces of content shared each week on
Facebook
• Purpose-built Facebook pages have created more than 5.3bn fans
• More than 700,000 local businesses have active Pages on Facebook
Twitter
• Fastest growing social network in May (Hitwise)
• Towards the end of 2010:
o the average number of tweets per day was > 27.3 m
o The average number of tweets per hour was around 1.3m
• At the current rate, Twitter will process almost 10bn tweets in a
single year
• The power of twitter lies outside twitter.com
LinkedIn
• Focused audience
• There are now 11m LinkedIn users across Europe
Plan & Prepare
• Numbers game
• Great content is at the heart of success
– Grow followers
– Grow sales / leads / traffic
• Cross promote
• Optimise
Twitter Tool Mindmap
Avoid The Pitfalls
• Employers Watching Workers Online Spurs Privacy Debate (Wall St Journal)
• Divorce Case Evidence: Facebook profile used in court
• Courtney Love's tweets lead to groundbreaking suit
• Court orders ex-employee to hand over LinkedIn contacts
• Getting the skinny on Twitter's ‘Cisco Fatty’
• A Twitterati Calls Out Whirlpool
• Social Media Lawsuit from Flash Mob Incident?
• The Pizza Kitchen faces social media libel lawsuit
• Vodafone’s homophobic tweet
• Habitat sorry for Iran Tweeting
• Facebook Party House Trashed
• Why Your Company Needs a Social Media Policy and 14 Corporate Social Media Policy Exampl
• 5 tips to avoid a social media law suit
Maximise the Benefits, Minimise the Pitfalls
• Think first
• Define what each tool will be used for
• Set up a Social Media Policy
indiumonline
Phone: 01865 339 470
Email: info@indiumonline.co.uk
indiumonline.co.uk/blog
twitter.com/indiumonline
twitter.com/chloeatindium
uk.linkedin.com/in/indiumchloethomas
Our Services
• Email
• Affiliates
• Search (PPC/SEO)
• Search – Local
• Social Media
- Set Up
- Management

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What is Social Media?

  • 1. Social Media How to Build the Biggest Bang for your Business Wednesday 6th July 2011
  • 2. twitter.com/chloeatindium twitter.com/indiumonline indiumonline.co.uk/blog uk.linkedin.com/in/indiumchloethomas facebook.com/xxxx (sorry – not for business) indiumonline training indiumonline social media Chloё Thomas • Barclays Bank » Online and Direct Marketing for Retail • Past Times » Direct Communications Manager • Ardington » Head of E-Commerce • Indium Web Management » Managing Director & Chief Consultant 01865 980 630indiumonline.co.uk
  • 3. 1. Know your audience 2. Choose your tools: – LinkedIn – Twitter – Facebook 1. Plan & Prepare – create great content 2. Avoid the Pitfalls
  • 4. Know Your Audience • Who are they? • Where do they hang-out? • Traffic to your website
  • 6. • Complements and amplifies what you’re already doing • It’s another one-to-one contact channel • Publicise events • Group mailings • Another way for people to find you • Find like minded people – support for you • Lead Generation • Soft Marketing Why should you be using it? 01865 980 630indiumonline.co.uk
  • 7. Choose Your Tools • Plaxo • MySpace • You Tube • Slideshare • Flickr • Wikipedia • Forums • Scribd • Digg • Delicious • Reddit • Second Life LinkedInTwitter Facebook Blogs
  • 8. Facebook • Is it stalling? Lost market share of visits for 3rd consecutive month in May (Hitwise) • There are more than 3.5bn pieces of content shared each week on Facebook • Purpose-built Facebook pages have created more than 5.3bn fans • More than 700,000 local businesses have active Pages on Facebook
  • 9. Twitter • Fastest growing social network in May (Hitwise) • Towards the end of 2010: o the average number of tweets per day was > 27.3 m o The average number of tweets per hour was around 1.3m • At the current rate, Twitter will process almost 10bn tweets in a single year • The power of twitter lies outside twitter.com
  • 10. LinkedIn • Focused audience • There are now 11m LinkedIn users across Europe
  • 11. Plan & Prepare • Numbers game • Great content is at the heart of success – Grow followers – Grow sales / leads / traffic • Cross promote • Optimise
  • 13. Avoid The Pitfalls • Employers Watching Workers Online Spurs Privacy Debate (Wall St Journal) • Divorce Case Evidence: Facebook profile used in court • Courtney Love's tweets lead to groundbreaking suit • Court orders ex-employee to hand over LinkedIn contacts • Getting the skinny on Twitter's ‘Cisco Fatty’ • A Twitterati Calls Out Whirlpool • Social Media Lawsuit from Flash Mob Incident? • The Pizza Kitchen faces social media libel lawsuit • Vodafone’s homophobic tweet • Habitat sorry for Iran Tweeting • Facebook Party House Trashed • Why Your Company Needs a Social Media Policy and 14 Corporate Social Media Policy Exampl • 5 tips to avoid a social media law suit
  • 14. Maximise the Benefits, Minimise the Pitfalls • Think first • Define what each tool will be used for • Set up a Social Media Policy
  • 15. indiumonline Phone: 01865 339 470 Email: info@indiumonline.co.uk indiumonline.co.uk/blog twitter.com/indiumonline twitter.com/chloeatindium uk.linkedin.com/in/indiumchloethomas Our Services • Email • Affiliates • Search (PPC/SEO) • Search – Local • Social Media - Set Up - Management