A picture is worth a thousand words – actually, the brain processes images 60,000 times faster than it can read, so it’s worth turning your data into pictures. When you’re trying to make a point, impress leadership or win the hearts and minds of process participants, graphs and charts are the way to go. In this 1-hour intermediate webinar we’ll give you some step-by-step training on how to take a column of data and bring it to life on the big screen.
https://goleansixsigma.com/webinar-5-ways-create-charts-graphs-highlight-work/
WEBINAR: How to Use a Fishbone Diagram (aka Cause & Effect Diagram)GoLeanSixSigma.com
The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? We'll walk through some classic ways to build a Fishbone Diagram, we'll show you some of the common missteps and we'll provide examples of what they look like when they're properly executed. Join us for a guided tour of the Fishbone!
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-use-fishbone-diagram/
People want to hear your story! But even those of us who can tell a good story often stumble when it comes to telling the story of our own work. Storyboards help others learn from you – they help leadership appreciate their problem-solving bench strength. This 1-hour introductory webinar will guide you to showcase your project in a way that others can understand and enjoy. Spread the good word with a good Storyboard!
https://goleansixsigma.com/webinar-build-powerful-project-storyboard/
WEBINAR: How to Set Up and Run Hypothesis Tests (ENCORE!)GoLeanSixSigma.com
The first live presentation of this webinar was so popular that we’re doing an encore presentation!
Join us for this 1-hour advanced webinar where we answer the question, “Why do we need hypothesis tests in process improvement?” and then stay with us as we walk you through a real, live hypothesis test direct from the Bahama Bistro!
WEBINAR: How to Get Support for Your Project by Clarifying Your PurposeGoLeanSixSigma.com
Most of us are clear on what our project is about, how to measure success and who is on the team. But we're not always clear on why we're doing it. "We're going to decrease defects!" sounds great, but why should anyone care? "We're removing waste!" - again, what's in it for the people around you? Clarifying the "why" or purpose behind a project will engage people in the best way. Come join this 1-hour Introductory webinar and find process friends you never knew you had.
https://goleansixsigma.com/webinar-get-support-project-clarifying-purpose/
The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? In this 1-hour Introductory Webinar we'll walk through some classic ways to build a Fishbone Diagram, we'll show you some of the common missteps and we'll provide examples of what they look like when they're properly executed. Join us for a guided tour of the Fishbone!
In this presentation we answer the question, "Why do we need hypothesis tests in process improvement?" Then we walk you through a real, live hypothesis test direct from the Bahama Bistro!
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-set-run-hypothesis-tests/
WEBINAR: 5 Ways a SIPOC Helps You Understand & Improve Your ProcessGoLeanSixSigma.com
A SIPOC is a very simple tool. It’s easy to build, easy to understand but not always used optimally. Watch this 1-hour intermediate webinar on this “must-use” tool to be sure that you are leveraging it to its fullest capacity by understanding all the ways that it can help you, your team, and your process improvement project be more successful.
https://goleansixsigma.com/webinar-5-ways-sipoc-helps-understand-improve-process/
Did you know that curiosity catalyzes creativity? This 1 hour webinar will share how you can promote curiosity in your workplace to inspire creative solutions to everyday problems.
WEBINAR: How to Use a Fishbone Diagram (aka Cause & Effect Diagram)GoLeanSixSigma.com
The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? We'll walk through some classic ways to build a Fishbone Diagram, we'll show you some of the common missteps and we'll provide examples of what they look like when they're properly executed. Join us for a guided tour of the Fishbone!
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-use-fishbone-diagram/
People want to hear your story! But even those of us who can tell a good story often stumble when it comes to telling the story of our own work. Storyboards help others learn from you – they help leadership appreciate their problem-solving bench strength. This 1-hour introductory webinar will guide you to showcase your project in a way that others can understand and enjoy. Spread the good word with a good Storyboard!
https://goleansixsigma.com/webinar-build-powerful-project-storyboard/
WEBINAR: How to Set Up and Run Hypothesis Tests (ENCORE!)GoLeanSixSigma.com
The first live presentation of this webinar was so popular that we’re doing an encore presentation!
Join us for this 1-hour advanced webinar where we answer the question, “Why do we need hypothesis tests in process improvement?” and then stay with us as we walk you through a real, live hypothesis test direct from the Bahama Bistro!
WEBINAR: How to Get Support for Your Project by Clarifying Your PurposeGoLeanSixSigma.com
Most of us are clear on what our project is about, how to measure success and who is on the team. But we're not always clear on why we're doing it. "We're going to decrease defects!" sounds great, but why should anyone care? "We're removing waste!" - again, what's in it for the people around you? Clarifying the "why" or purpose behind a project will engage people in the best way. Come join this 1-hour Introductory webinar and find process friends you never knew you had.
https://goleansixsigma.com/webinar-get-support-project-clarifying-purpose/
The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? In this 1-hour Introductory Webinar we'll walk through some classic ways to build a Fishbone Diagram, we'll show you some of the common missteps and we'll provide examples of what they look like when they're properly executed. Join us for a guided tour of the Fishbone!
In this presentation we answer the question, "Why do we need hypothesis tests in process improvement?" Then we walk you through a real, live hypothesis test direct from the Bahama Bistro!
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-set-run-hypothesis-tests/
WEBINAR: 5 Ways a SIPOC Helps You Understand & Improve Your ProcessGoLeanSixSigma.com
A SIPOC is a very simple tool. It’s easy to build, easy to understand but not always used optimally. Watch this 1-hour intermediate webinar on this “must-use” tool to be sure that you are leveraging it to its fullest capacity by understanding all the ways that it can help you, your team, and your process improvement project be more successful.
https://goleansixsigma.com/webinar-5-ways-sipoc-helps-understand-improve-process/
Did you know that curiosity catalyzes creativity? This 1 hour webinar will share how you can promote curiosity in your workplace to inspire creative solutions to everyday problems.
WEBINAR: How to Avoid Process Improvement Bloopers & BlundersGoLeanSixSigma.com
During this 1-hour webinar, you’ll learn about some process improvement project bloopers and blunders and how we can learn from them.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-avoid-process-improvement-bloopers-blunders/
PDCA, which stands for Plan, Do, Check, Act/Adjust, has provided a structure for process improvement for decades. Originally created by Dr. W. Edwards Deming, PDCA is an easy-to-follow method that works in any industry and on any process. Tune in to our 1-hour introductory webinar to get a primer on how this model can help you in your quest to explore root causes, improve processes and get results!
During this free 1-hour webinar, you will learn what Process Walks are and why Process Walks are a critical action before implementing improvements to any process.
See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-process-walks-must/
WEBINAR: Harnessing the Power of 5S and Visual ManagementGoLeanSixSigma.com
Watch this free 1-hour webinar, and you’ll learn how to use powerful visual management tools to promote positive change in your organization.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-harness-power-5s-visual-management/
WEBINAR: How to Facilitate a Process Improvement Team to SuccessGoLeanSixSigma.com
During this free 1-hour webinar, you’ll learn how to lead and facilitate Lean Six Sigma teams towards success.
Get more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-facilitate-process-improvement-team-success/
WEBINAR: How to Avoid Unintended Project Consequences Using FMEAGoLeanSixSigma.com
During this 1-hour webinar you'll learn about some famous unintended consequences and how we can avoid them in our own worlds.
See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-effectively-avoid-unintended-consequences-using-fmea/
WEBINAR: How to Use Improv Basics to Up Your Problem-Solving GameGoLeanSixSigma.com
Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules?
The same elements that make Second City successful on stage can make you a better problem solver, collaborator and innovator. Join me as I give you the inside scoop on what I learned from my years with ImprovBoston and use on the job to this day!
Webinar: Going Virtual - How to Coach Problem Solvers on A3sGoLeanSixSigma.com
The A3 is a critical leadership tool to develop the analytical thinking and problem-solving muscles of employees. If leaders turn A3s into a critical part of the remote development process, problem solvers will follow suit.
Using A3s provides essential structure during virtual coaching sessions to build the employees' ability to properly think through process issues. Join us for this 1-hour webinar to learn how A3s can help leaders build armies of problem solvers.
Did you know that a Control Chart is just a Line Chart that went to college? But it's that extra bit of education that makes the difference.
Using Control Charts can help you understand the trends and shifts in your process performance. They can help you avoid wasting time overreacting to single data points. Modern organizational information systems can leave us data rich and information poor, but Control Charts can put you back in the data driver's seat. These charts are coming up on their 100th birthday so come celebrate and add another powerful tool to your toolkit!
Webinar: 10 Tips for a Standout Lean Six Sigma Green Belt ProjectGoLeanSixSigma.com
Do you ever run into trouble with your Green Belt project? Do you wish someone had given you a heads up? After training and certifying hundreds of Lean Six Sigma Green Belts, retired UC San Diego and San Diego State instructor Jerry M. Wright, PE, MBA has seen what works and what doesn’t.
There is a clear distinction between successful projects and those that are lacking and Jerry has seen the trend repeat for decades. To help you avoid these traps, Jerry will cover the 10 most important tips to achieving a “right-first-time” Green Belt project. He will highlight crucial advice throughout each phase of the DMAIC method (Define, Measure, Analyze, Improve, Control). Come join us as Jerry lets us in on how to avoid the pesky pitfalls that can derail a project.
A Great Idea Isn't Enough for Successful Change - FinalKaiNexus
Presented by Mark Jaben, M.D., author of the book "Free the Brain"
Maybe you had expected more. Maybe it went ok, but you’d like it to go smoother. Maybe its gone well and you want to understand about how that happened for next time. Maybe you’d like change to be less of a hassle.
If so, this webinar is for you.
As a result of this webinar, you will understand:
Change is a verb, not a noun
The fundamental unit of change
Why your belief about what’s going on is not the result of what you think.
Why conflict is what you should expect and what you actually need for successful change
The choice to resist or engage is not an analytical one, so why approach it that way.
We are not wired to resist; we are wired to succeed.
An ideal change must work AND be workable; judging each uses different functions in the brain.
Burn Your Ships! Generating Momentum for Sustained ChangeKaiNexus
A webinar presented by Taryn Davis via KaiNexus.
To build Continuous Improvement (CI) as a lifestyle and mindset into the foundation of your organization, don’t be afraid to take risks!
In this webinar, you will learn:
-- What necessary risks look like, and why people are afraid to take them
-- How taking risks allows you to lead people into a cultural shift
-- How to assess your own approach to leading change and encouraging CI mindset
-- How to engage those around you in coming into the change and adopting it themselves
About the Presenter:
Taryn Davis holds her Master's of Library and Information Science from the University of Denver and has a background in Continuous Improvement and Organizational Development. She is a thought pioneer in organizational excellence and seeks to bring people into a space where work is workable for all employees, from the upper echelons of the C-Suite to the line workers on the shop floor. Her passion is engineering processes and products that serve the well-being of the people responsible for and to them.
Eliminating Bottlenecks with KaiNexus [Webinar]KaiNexus
Watch this KaiNexus webinar to learn about how to identify and eliminate bottlenecks using KaiNexus' continuous improvement software. See best practices for promoting the spread of continuous improvement, learn about the leadership behaviors that overcome bottlenecks, and see the software in action.
Webinar: Remote Learning - How to Brainstorm Lean Six Sigma Improvement IdeasGoLeanSixSigma.com
Group Brainstorming has been debunked by countless studies, but including others in problem solving is essential. How do we address this paradox?
The science supports a completely different, and much better approach to coming up with solutions. Join us for this 1-hour webinar where we walk you through a new way to get more ideas, better solutions and essential group engagement in a remote world.
Six Weeks to Success: How to double your output and half your stress by using...KaiNexus
Final version
Presented by Simon Murray, Founder @Your Maintenance Coach
Ultimately the value of any trainer, coach, or leader is in their ability to deliver fully implemented projects on time to budget.
So many things in our modern world make this a real challenge; from remote teams to disengaged staff and conflicting priorities, there are obstacles every step of the way.
In this session, Simon will share his learnings from adopting a 6 week project cycle in both his own business and with clients. This cycle has led to a massive increase in team engagement and also a surprising rise in completed works.
In addition to sharing the results, Simon will walk attendees through all of the steps and templates that he has adapted from the software development industry to better support the CI program in any organization.
The Science Behind Resistance to Change: What the Research Says & How it Can...KaiNexus
Presented by Mark Jaben, MD
In this webinar, you will learn:
How people form opinions about the validity of continuous improvement
Then neuroscience behind why it's so hard to change minds
Why simply getting "buy-in" doesn't always work
What you need to do to sway opinions, increase engagement, and spread improvement
Three Secrets of Agile Leadership: From Working Hard to Working SmartPeter Stevens
Updated Version. Keynote Talk at Agile Business Day 2020. Agility as a movement started with software developers uncovering better ways of doing what they do. Today that movement is driving even business leaders to rethink how they lead their organizations. What does it mean to "be" agile? How can agility be applied to leading organizations? Where do successful agile leaders start? Three stories, three secrets and three tips to apply agility for more impact in your life and work.
Charts are one of the best ways to get your point across.. They are a great form of visual communication because they show the trend or pattern in data, along with the data itself. Because the data that leads to a conclusion is shown alongside that conclusion, they are highly convincing if done right.
WEBINAR: How to Avoid Process Improvement Bloopers & BlundersGoLeanSixSigma.com
During this 1-hour webinar, you’ll learn about some process improvement project bloopers and blunders and how we can learn from them.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-avoid-process-improvement-bloopers-blunders/
PDCA, which stands for Plan, Do, Check, Act/Adjust, has provided a structure for process improvement for decades. Originally created by Dr. W. Edwards Deming, PDCA is an easy-to-follow method that works in any industry and on any process. Tune in to our 1-hour introductory webinar to get a primer on how this model can help you in your quest to explore root causes, improve processes and get results!
During this free 1-hour webinar, you will learn what Process Walks are and why Process Walks are a critical action before implementing improvements to any process.
See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-process-walks-must/
WEBINAR: Harnessing the Power of 5S and Visual ManagementGoLeanSixSigma.com
Watch this free 1-hour webinar, and you’ll learn how to use powerful visual management tools to promote positive change in your organization.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-harness-power-5s-visual-management/
WEBINAR: How to Facilitate a Process Improvement Team to SuccessGoLeanSixSigma.com
During this free 1-hour webinar, you’ll learn how to lead and facilitate Lean Six Sigma teams towards success.
Get more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-facilitate-process-improvement-team-success/
WEBINAR: How to Avoid Unintended Project Consequences Using FMEAGoLeanSixSigma.com
During this 1-hour webinar you'll learn about some famous unintended consequences and how we can avoid them in our own worlds.
See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-effectively-avoid-unintended-consequences-using-fmea/
WEBINAR: How to Use Improv Basics to Up Your Problem-Solving GameGoLeanSixSigma.com
Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules?
The same elements that make Second City successful on stage can make you a better problem solver, collaborator and innovator. Join me as I give you the inside scoop on what I learned from my years with ImprovBoston and use on the job to this day!
Webinar: Going Virtual - How to Coach Problem Solvers on A3sGoLeanSixSigma.com
The A3 is a critical leadership tool to develop the analytical thinking and problem-solving muscles of employees. If leaders turn A3s into a critical part of the remote development process, problem solvers will follow suit.
Using A3s provides essential structure during virtual coaching sessions to build the employees' ability to properly think through process issues. Join us for this 1-hour webinar to learn how A3s can help leaders build armies of problem solvers.
Did you know that a Control Chart is just a Line Chart that went to college? But it's that extra bit of education that makes the difference.
Using Control Charts can help you understand the trends and shifts in your process performance. They can help you avoid wasting time overreacting to single data points. Modern organizational information systems can leave us data rich and information poor, but Control Charts can put you back in the data driver's seat. These charts are coming up on their 100th birthday so come celebrate and add another powerful tool to your toolkit!
Webinar: 10 Tips for a Standout Lean Six Sigma Green Belt ProjectGoLeanSixSigma.com
Do you ever run into trouble with your Green Belt project? Do you wish someone had given you a heads up? After training and certifying hundreds of Lean Six Sigma Green Belts, retired UC San Diego and San Diego State instructor Jerry M. Wright, PE, MBA has seen what works and what doesn’t.
There is a clear distinction between successful projects and those that are lacking and Jerry has seen the trend repeat for decades. To help you avoid these traps, Jerry will cover the 10 most important tips to achieving a “right-first-time” Green Belt project. He will highlight crucial advice throughout each phase of the DMAIC method (Define, Measure, Analyze, Improve, Control). Come join us as Jerry lets us in on how to avoid the pesky pitfalls that can derail a project.
A Great Idea Isn't Enough for Successful Change - FinalKaiNexus
Presented by Mark Jaben, M.D., author of the book "Free the Brain"
Maybe you had expected more. Maybe it went ok, but you’d like it to go smoother. Maybe its gone well and you want to understand about how that happened for next time. Maybe you’d like change to be less of a hassle.
If so, this webinar is for you.
As a result of this webinar, you will understand:
Change is a verb, not a noun
The fundamental unit of change
Why your belief about what’s going on is not the result of what you think.
Why conflict is what you should expect and what you actually need for successful change
The choice to resist or engage is not an analytical one, so why approach it that way.
We are not wired to resist; we are wired to succeed.
An ideal change must work AND be workable; judging each uses different functions in the brain.
Burn Your Ships! Generating Momentum for Sustained ChangeKaiNexus
A webinar presented by Taryn Davis via KaiNexus.
To build Continuous Improvement (CI) as a lifestyle and mindset into the foundation of your organization, don’t be afraid to take risks!
In this webinar, you will learn:
-- What necessary risks look like, and why people are afraid to take them
-- How taking risks allows you to lead people into a cultural shift
-- How to assess your own approach to leading change and encouraging CI mindset
-- How to engage those around you in coming into the change and adopting it themselves
About the Presenter:
Taryn Davis holds her Master's of Library and Information Science from the University of Denver and has a background in Continuous Improvement and Organizational Development. She is a thought pioneer in organizational excellence and seeks to bring people into a space where work is workable for all employees, from the upper echelons of the C-Suite to the line workers on the shop floor. Her passion is engineering processes and products that serve the well-being of the people responsible for and to them.
Eliminating Bottlenecks with KaiNexus [Webinar]KaiNexus
Watch this KaiNexus webinar to learn about how to identify and eliminate bottlenecks using KaiNexus' continuous improvement software. See best practices for promoting the spread of continuous improvement, learn about the leadership behaviors that overcome bottlenecks, and see the software in action.
Webinar: Remote Learning - How to Brainstorm Lean Six Sigma Improvement IdeasGoLeanSixSigma.com
Group Brainstorming has been debunked by countless studies, but including others in problem solving is essential. How do we address this paradox?
The science supports a completely different, and much better approach to coming up with solutions. Join us for this 1-hour webinar where we walk you through a new way to get more ideas, better solutions and essential group engagement in a remote world.
Six Weeks to Success: How to double your output and half your stress by using...KaiNexus
Final version
Presented by Simon Murray, Founder @Your Maintenance Coach
Ultimately the value of any trainer, coach, or leader is in their ability to deliver fully implemented projects on time to budget.
So many things in our modern world make this a real challenge; from remote teams to disengaged staff and conflicting priorities, there are obstacles every step of the way.
In this session, Simon will share his learnings from adopting a 6 week project cycle in both his own business and with clients. This cycle has led to a massive increase in team engagement and also a surprising rise in completed works.
In addition to sharing the results, Simon will walk attendees through all of the steps and templates that he has adapted from the software development industry to better support the CI program in any organization.
The Science Behind Resistance to Change: What the Research Says & How it Can...KaiNexus
Presented by Mark Jaben, MD
In this webinar, you will learn:
How people form opinions about the validity of continuous improvement
Then neuroscience behind why it's so hard to change minds
Why simply getting "buy-in" doesn't always work
What you need to do to sway opinions, increase engagement, and spread improvement
Three Secrets of Agile Leadership: From Working Hard to Working SmartPeter Stevens
Updated Version. Keynote Talk at Agile Business Day 2020. Agility as a movement started with software developers uncovering better ways of doing what they do. Today that movement is driving even business leaders to rethink how they lead their organizations. What does it mean to "be" agile? How can agility be applied to leading organizations? Where do successful agile leaders start? Three stories, three secrets and three tips to apply agility for more impact in your life and work.
Charts are one of the best ways to get your point across.. They are a great form of visual communication because they show the trend or pattern in data, along with the data itself. Because the data that leads to a conclusion is shown alongside that conclusion, they are highly convincing if done right.
Making your research hit the headlines | Behind the headlines: getting your c...CharityComms
Leigh Marshall, head of communications, NatCen
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Opinion polls companies are major stakeholders, if not actors, in the 2013 General Election campaigns.
Polls are regularly reported and commented on in the media. They are an inseparable part of news coverage as there is no more accurate way to gauge the sentiments of the voters, at a given time, than through a carefully designed and executed opinion poll.
But polls are also criticized, especially by political party leaders who disregard results that do not favor them and by some civil society actors who say they promote a two-horse race campaign. The situation has forced opinion poll researchers and company managers to appear on political TV and radio shows to defend their methodology, and their integrity.
Kenyans can remember that in the run up to the 2007 General Election, the media’s lack of capacity to contextualize and analyze data led to confusion when the results didn’t match predictions. The media had failed to explain the difference between polling data and election results.
Internews in Kenya recently trained a group of radio journalists to improve the use, analysis and reporting of opinion polls. Over 25 journalists were taught to scrutinize the methodology of different polling firms.
When has a poll been conducted according to accepted professional standards? When does a poll’s findings have legitimate news value? What is an appropriate way to publish or broadcast newsy poll findings?
Internews in Kenya Democracy and Governance Programs Director Brice Rambaud responds in the following Power Point presentation.
This slide deck is from a workshop that took place at the UNC Chapel Hill Davis Library Research Hub.
Collecting data is now easier than it has ever been. But, as data becomes more prolific, datasets become larger and more complex. How do we find meaningful patterns in our data? How can we communicate those patterns to others? Data visualization allows us to make sense of today’s ever evolving information landscape.
This workshop will introduce the history and basic principles of data visualization. Learn about best practices and resources for making an impact with your data through compelling charts, graphs and maps.
Data Visualisation Design Workshop #UXbneCam Taylor
In this workshop we’ll explore both the art and science of communicating information graphically in the digital world.
With lots of great examples and a hands-on team exercise, the session is intended to make us think about how we can convey information more clearly and efficiently in our apps, presentations, reports, emails and other forms of communication.
Learning Objective: Increase professional effectiveness, data management, and analytical skills
With evolving technology, many people are overloaded and overwhelmed with information and data. Businesses now have access to large amounts of feedback from internal and external sources. How do we make sense of the all of the information? Is the data reliable? How can we manage and utilize the data in order to impact business goals, visions, mission? This seminar with help you turn your information overload into powerful and reliable data that you can use to meet organizational goals.
At the end of this seminar, participants will be able to:
a. Assess and categorize data and information.
b. Identify tools and techniques to organize and interpret data.
c. Explore productivity tools and techniques.
d. Examine common data management challenges and solutions.
Content for 2015 and Beyond by Matt Beswick, SEM Days 2015SEO monitor
Content is evolving and this session will show you how. From looking back over the last few years to showing how things are going to go and, importantly, how you can benefit the most.
Guidelines for data visualisation: eye vegetables and eye candyJen Stirrup
What's your data visualization vegetables? What's your candy? This session will look at data visualization theory and practice of hot data visualization topics such as: how can you choose which chart to choose and when?
How can you best structure your dashboard?
What about pie charts? What is the fuss about, and when are they best used?
Color blindness - how can you cater for the 1 out of 12 color blind males (and not forgetting the 1 out of 100 color blind females?)
To 3D or not to 3D? Why is it missing in Power View? And any other data visualization topics you care to mention! Come along for dataviz fun, and to learn the "why" along with practical advice.
Similar to WEBINAR: 5 Ways to Create Charts & Graphs to Highlight Your Work (Intermediate) (20)
Webinar: Process Improvement in Government Using Lean Six SigmaGoLeanSixSigma.com
Have you struggled to bring Continuous Improvement into the public sector? Lean Six Sigma projects are strategic financial assets, but we don’t often talk about them that way in government. Completing a steady stream of high-impact Lean Six Sigma projects helps government organizations create a steady stream of savings benefiting everyone. Join us for a 1-hour webinar as we walk you through the steps of creating a “Money Machine” within your organization.
Learning Objectives:
At the end of this webinar, participants will be able to:
- Identify current challenges to successful Continuous Improvement within government
- Describe how to drive continuous savings
- Explain how the Lean Six Sigma Project approach—Money Machine—addresses the current challenges
- List the elements needed to maintain a Lean Six Sigma project approach to continuous savings
- Outline how to build a Money Machine in a government organization
Agenda:
- The Challenge: Accelerating quality and savings
- The Current Situation: Challenges of Lean Six Sigma in government vs business
- A Solution: Lean Six Sigma Project Approach—Projects as strategic financial assets
- Implementation: Building continuous savings—Money Machine
- How to Get Started
- Questions and Answers
Webinar: How to Create Predictable Cash Flow With Lean Six Sigma ProjectsGoLeanSixSigma.com
How do you describe the value of Lean Six Sigma projects? They are more tangible than receivables so clarifying their worth helps organizations plan for growth.
This webinar will discuss a proven strategy to create predictable cash flow from Lean Six Sigma projects. It will demonstrate how to build a project pipeline and engage a team of Black Belts to harness the full power of Lean Six Sigma.
Webinar: How Soldiers Receive 100% Funding for Lean Six Sigma CertificationGoLeanSixSigma.com
Are you an active member of the US Army? Do you want to learn a proven methodology for solving complex problems? Do you want to be equipped for life after the military? Our Lean Six Sigma courses will teach you practical problem-solving skills that will benefit you both in and out of the Army.
You’ll also become more attractive to future employers since Green Belt and Black Belt Training & Certification is a highly desired certification in both the public and private sector! In this webinar, we’ll review the benefits of Lean Six Sigma for members of the Army and how to utilize your Army Credentialing Assistance to receive 100% funding for your courses.
Webinar: How Army Soldiers Can Advance Their Careers With Green Belt Training...GoLeanSixSigma.com
If you’re in the Army, getting your Lean Six Sigma Green Belt Certification is the perfect way to advance your career.
Join our live webinar and you’ll get to connect with Active Duty Military Members, Veterans and Lean Six Sigma Experts to learn:
- What Lean Six Sigma is and why employers are searching for this skill
- How Lean Six Sigma gives you skills to advance your career
- How to get 100% funding for your Green Belt + Black Belt
Webinar: Going Remote - How Process Improvement Teams Collaborate VirtuallyGoLeanSixSigma.com
Ever since the outbreak of COVID-19, those of us in Continuous Improvement roles have had to rethink how we can continue on our improvement journey. For many of us, team collaboration in the same physical space has proven to be a very effective way to engage employees, surface problems, collaborate on the design of countermeasures, and drive buy-in. But in this new environment of physical distancing and remote workers, gathering all the parties in the same room is not an option for many organizations.
In this webinar, you’ll learn—and see examples of—how teams have effectively used Zoom in conjunction with Miro (a collaborative, virtual, workspace app) to drive participant engagement in activities such as Hoshin Kanri and Rapid Improvement (Kaizen) Events.
Attend this webinar and you’ll learn:
- What are the different types of team events & how they differ from each other (Kaizen / Rapid Improvement Events; Rapid Planning Events; Value Stream Mapping; Hoshin Kanri)
- What adjustments have been made in planning and facilitating these events during the pandemic
- How to use online collaborative tools to facilitate events with remote teams
- What are the benefits of online collaborative tools
- Q&A
Webinar: Remote Learning - How to Successfully Switch Lean Six Sigma Training...GoLeanSixSigma.com
Did the pandemic force you to re-think your Lean Six Sigma training approach? Are you interested in adapting to a virtual approach without losing effectiveness? Do you want to increase your rate of real-world application and get better process improvement results?
Then this webinar is for you! We’ll provide insights on how to successfully transition to a “Remote Learning” model by incorporating independent study, instructor-led training sessions and maximizing engagement.
Webinar: How Tax Preparers & Accountants Can Increase Their Profitability Usi...GoLeanSixSigma.com
Tax return preparation is increasingly becoming a commodity. Automation can help reduce the level of manual work required for return preparation, but if you automate a “bad process” you still won’t see an increase in profitability or improved client service.
Tax practices should apply Lean Six Sigma (LSS) before automating their tax workflows to optimize processes and automation, while still remaining in compliance with professional standards.
Attend this webinar and you’ll learn how to:
- Apply Lean Six Sigma to tax workflow
- Combine tax automation with value pricing
- Increase your practice’s profitability
Webinar: How to Facilitate Successful Virtual Kaizen EventsGoLeanSixSigma.com
Given the challenge of the pandemic, organizations are seeking guidance on how to successfully conduct virtual Lean Six Sigma Kaizen Events. Social distancing can coexist with Continuous Improvement. We’re already doing it!
Our guest panelists have offered to share their recent experiences with navigating the new normal:
- Antonio Nava, UC San Diego
- Jaime Parker, Process Plus Results
- Jared Thatcher, Port of Seattle
Join us for this one-hour webinar to learn the best practices and avoid the pitfalls for conducting virtual Kaizen (Rapid Improvement) Events.
Webinar: Online Green Belt Workshop Information SessionGoLeanSixSigma.com
Want to enroll in our Online Green Belt Workshop, but still have questions? Ask the instructors! Join our Chief Innovation Officer, Tracy O’Rourke, and our Chief Learning Experience Officer, Elisabeth Swan, for a live 1-hour session and get the answers you need. Come and talk to our Master Black Belts about the Online Green Belt Workshop kicking off June 30th.
Want to get your Green Belt, but still have questions? Ask our CEO, Karlo Tanjuakio, and Chief Innovation Officer, Tracy O’Rourke, in a live 1-hour session and get the answers you need!
Agenda:
- What is Lean Six Sigma?
- What do Green Belts do and why are they so valuable?
- What should you look for in a training & certification provider?
Webinar: How to Manage Your Project to Completion Using the Project BuilderGoLeanSixSigma.com
Improving a process takes time and organization, but what if your project path was laid out for you? What if all the templates and examples were at your fingertips so you could focus your efforts on collecting data and digging to root cause?
That's the secret of the Project Builder. All the key tools and templates combined into one along with a progress tracker. It's a great guide and good way to share your hard work with colleagues and leadership. It's the ultimate all-in-one answer to Continuous Improvement!
https://goleansixsigma.com/webinar-how-to-manage-your-project-to-completion-using-the-project-builder/
Webinar: DMAIC: Common Challenges & How to Overcome ThemGoLeanSixSigma.com
Did you hit a few DMAIC speed bumps on your first test-drive? Did the journey sound easier than it turned out to be? We learn best from our mistakes, but sometimes it helps to get a little roadside assistance. Join us for an hour-long reflection on what can go wrong and how to avoid it on your next DMAIC road trip.
https://goleansixsigma.com/what-is-lean-six-sigma/
https://goleansixsigma.com/lean-six-sigma-online-training-certification-pricing/
https://goleansixsigma.com/
WEBINAR: How to Deploy Lean Six Sigma in Your OrganizationGoLeanSixSigma.com
Are your Lean Six Sigma efforts stale? Is your organization finally pulling the trigger on Continuous Improvement implementation? Learn how to jumpstart your Lean Six Sigma efforts and get your organization on the right foot by joining our 1-hour Leadership webinar on deploying Continuous Improvement with Lean Six Sigma!
https://goleansixsigma.com/online-lean-six-sigma-green-belt-training/
https://goleansixsigma.com/ggm/
Improving processes is a just a piece of Process Management. Process Management is strategic work to help organizations identify value streams and core processes, align them to strategic goals and objectives, and measure what customers care about and prioritize improvement work to make the organization better. This 1-hour Introductory Webinar will help you understand what is involved in Process Management, besides process improvement, and how it can help organizations deliver better products and services.
Learning Objectives:
- Explain Process Management
- Describe some of the benefits of Process Management
- Outline the key components of Process Management
Agenda:
In this 1-hour Introductory Webinar we will cover:
- What Process Management is
- Why Process Management is important
- How it helps organizations deliver better products and services
- A basic understanding of the components of Process Management
Project Storyboard: Reducing Cycle Time for Bid Tab Creationby 33%GoLeanSixSigma.com
Think it's impossible to make a significant change in government? Well, it's not easy, but GoLeanSixSigmna.com Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless "honest wrong beliefs" with facts and data by modeling the Lean Six Sigma approach in her work and won over the doubters.
Initially the overall procurement process was the focus, but when that proved to be too big, she scoped it down to a more manageable project that can now be the basis for an expanded improvement. Her improvement was meaningful, but a bigger victory was in bringing critical and logical thinking into an environment often impacted by less scientific influences!
Value Stream Mapping is an essential tool to help understand the current state and design the future state of a process. Learn more about why this kind of mapping is fundamental for a big picture view of an entire Value Stream and for improving transactional and manufacturing processes.
SUCCESS STORY: Reducing Hiring Time From 10 Months to 36 DaysGoLeanSixSigma.com
Kent partnered with Cassandra to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. As it stood, the hiring process could use some help.
They started out by asking themselves two questions:
- What’s possible?
- What approach should we use to improve the hiring process?
In order to answer their first question, they needed to develop a better understanding of the current process. They chose to use DMAIC as their approach to improving the hiring process. They also thought it was important to identify the inhibitors of process change within the Illinois Tollway. Unfortunately, There were several: politics, policy, law, processes, technology, culture, and staff.
With their approach determined and inhibitors in mind, they set out to map their process.
SUCCESS STORY: How King County Treasury Reduced Taxpayer Late Fees by 62%, Fe...GoLeanSixSigma.com
Ana Schoenecker has worked for the King County Treasury for 14 years. She is the current Real Property Administrator for the Property Tax Office and she is a Lean Six Sigma Green Belt. Laura Wilson has worked for King County for almost 12 years and in Treasury for 6 years. She is a Fiscal Specialist in the Property Tax Office and she is also a Lean Six Sigma Green Belt.
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages, Ana and Laura knew that their mail blow backs were responsible.
The Challenge:
Mail blow backs are any returned mail that was unable to be delivered. In this case, payment deadlines were being mailed but due to outdated information in their system, many taxpayers weren’t receiving these notices. When this mail is not received, taxpayers end up paying later and larger delinquency fees - resulting in lower customer satisfaction with the county.
The Discovery:
Ana and Laura started their project by gathering the Voice of the Customer to better understand their customer requirements. They then created a SIPOC to understand the scope of their project and used an “As-Is” Process Map to understand the full process end-to-end.
After mapping their process, they formed a Data Collection Plan, collected sample baseline data from 2016, and found that taxpayers who did not receive their notice letter paid an average of $409 in late fees! Taxpayers who were not able to be notified for years were even approaching foreclosure. Not good!
So Ana and Laura decided to create a Fishbone Diagram to identify potential root causes for this issue and verified their Root Causes to vet the suspected problem-causers. One discovery was that there was no follow-up process to ensure that returned mail would eventually reach taxpayers and this needed to change.
The Improvements:
Ana and Laura completed a Solution Selection Matrix and were able to identify the best solution for their problem. They decided to add steps to their process to follow up on this returned mail in order to better provide taxpayers with the ability to avoid increased interest payments and penalty fees.
The steps they added were:
Revenue Collections would forward the returned mail to Treasury
Treasury Customer Service would research returned notices, update address information in their system, reissue the notices, and track them to ensure they are delivered
After implementing these two steps into their process, they saw an enormous benefit to their taxpayers:
- In 2018, taxpayers paid an average of $253 less in interest and penalties than in 2016
- In 2018, Taxpayers paid an average of 2.5 months faster than they did in 2016
WEBINAR: Executive Overview: The Power of Lean Six SigmaGoLeanSixSigma.com
Join us for this 1-hour Leadership Webinar where we’ll help Executives and Leaders understand why the Lean Six Sigma is a worthy investment that will deliver spectacular ROI.
Agenda:
- What is Lean Six Sigma
- What Lean Six Sigma is not
- Why do organizations implement Lean Six Sigma
- Review cost of poor quality
- Build problem-solving muscles
- Reach strategic objectives
- Build agile organizations
- Minimize jumping to solutions
- Optimize data-based decision-making
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
WEBINAR: 5 Ways to Create Charts & Graphs to Highlight Your Work (Intermediate)
1. 8/24/2017
Presented by Elisabeth Swan
Managing Partner & Executive Advisor
at GoLeanSixSigma.com
5 Ways to Create Charts and
Graphs to Highlight Your Work
2. Our Expert: Elisabeth
• Managing Partner &
Executive Advisor at
GoLeanSixSigma.com
• Master Black Belt
• Certified Executive Coach
at Burnham Rosen Group
• BA in English Literature
from Columbia University/
Barnard College
• Born in the UK
2
5. Who Is GoLeanSixSigma.com?
5
GoLeanSixSigma.com makes it easy for everyone
everywhere to build their problem-solving muscles.
We provide the most practical, easy to understand and
enjoyable Lean and Six Sigma resources available.
7. 1. How Charts and Data Tell the Story
2. What Does a Histogram Tell You?
3. What Does a Run Chart Tell You?
4. What Does a Box Plot Tell You?
5. What Does a Pareto Chart Tell You?
6. What Does a Scatter Diagram Tell You?
7. How Charting Tricks and Tips Can Help
Today’s Agenda
7
8. • The Bahama Bistro is experiencing excess
breakage which results in replacement costs.
There is no reason why there should be so many
pieces of dishware breaking at the Bistro. No one
has an explanation right now but some
customers have mentioned that we seem to
have a clumsy staff. The company that supplies
the dishware doesn’t always stock the right style
which means the either operating without
enough plates and cups or using non-matching
dishware which is not optimal
Mini-Case Study Problem
8
9. “ABC It for Me”
9
6 pieces of dishware break
per day on average
I’m not
sure why…
11. 5 Ways to Visualize Data
11
Histogram
Run Chart
Pareto Chart
Box Plot
Scatter Plot
12. Poll #1:
12
Which is the bigger pet peeve?
A. When people use (lots of) text to tell a story
B. When people use a “wall of data” instead of
a chart or graph
C. Neither
D.Both
E. Hadn’t really thought about it
14. 14
What’s a Histogram?
# of times at
this level
Scale –
(minutes,
etc.)
Range =
Maximum -
Minimum
Shape –
(bell curve, etc.)
Center (Mean,
Median & Mode)
Time to Seat Customers - June
15. What Does the Histogram Tell Us?
15
What were
the actual
amounts of
broken
dishes each
day in
November?
One day there
were
20 pieces
broken!
16. What Else Can a Histogram Do?
16
Compare process
performance to
customer
requirements
Highlight what is
unacceptable to
customers
26. What Is a Box Plot?
26
Middle 50 % of
the data
Lowest 25% of
the data
Highest 25% of
the data
27. No Really - What Is a Box Plot?
27Bottom 5 Values
Top 5 Values
Time to Make Conch Salad
28. What Does the Box Plot Tell Us?
28
Is there a
shift where
more bowls
break than
others?
Exactly how did they
break 20 in one day?
29. What Else Can a Box Plot Do?
29
It can show a clear
difference in process
capability once
improvements are made
Great to
show
leadership!
30. Mystery of the Broken Bowls
30
Waitstaff are
breaking
bowls, and
breaking them
at lunch.
The soup n’
salad lunch
special is
driving conch
chowder sales.
Customers
want their
chowder hotter
in November…
36. Poll #2:
36
Which chart or graph are you
most comfortable using?
A. Histogram
B. Run Chart (Time Plot)
C. Pareto Chart
D.Box Plot
E. Scatter Diagram
37. How Charting Tricks and Tips Can Help
37
Histogram
Shape, center & spread
Run Chart
Trends over time
Pareto Chart
80/20 rule
Box Plot
Comparison
Scatter Plot
Correlation
38. What Data Goes With Each Chart?
38
Histogram
1 column of data
Scatter Plot
2 columns of paired data
Pareto Chart
Table of categories
and counts
Run Chart
Time ordered data
Box Plot
1 or more columns
of data
39. Poll #3:
39
What is most difficult for you
when creating charts and graphs?
A. Figuring out what chart to use given the situation
B. Collecting the right data
C. Properly setting up the data in a spreadsheet
D.Using the charting software
E. Some combination of all of these
41. Today We Covered
41
1. How Charts and Data Tell the Story
2. What Does a Histogram Tell You?
3. What Does a Run Chart Tell You?
4. What Does a Box Plot Tell You?
5. What Does a Pareto Chart Tell You?
6. What Does a Scatter Diagram Tell You?
7. How Charting Tricks and Tips Can Help
43. Getting Started
43
Learn more by starting some
more training!
• Yellow Belt Training is FREE at
GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training & Certification
44. Upcoming Webinar – 8/21 11am PDT
44
Register today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.
45. Just-In-Time Podcast
45
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news,
easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!
47. Thank you for joining us!
47
More Questions?
Ask us at contact@goleansixsigma.com!
Click here to download
free tools, templates, infographics and more!
Editor's Notes
Moderator (Tracy)
Hello And Welcome to GoLeanSixSigma’s webinar: An Introduction to Lean. I am Tracy O’Rourke from GoLeanSixSigma.com, and I will be your moderator today.
Transition: Our presenter today is...
As you can see,
We have Brick-and-mortar, and online companies.
there are diverse industries such as healthcare, financial services, manufacturing and government
Why? Because Lean Six Sigma is about problem solving, and once you have an organization, you’ve got problems!
Like all of you, these companies want to be the best at problem-solving, so you’re in good company
Transition: More on some of the benefits later...but first let’s review our agenda.
Today we’ll use a mini case study to show how charts and data tell the story of an improvement project
We’ll focus on these 5 basic charts – they are the most commonly seen in improvement projects
And then we’ll give you some tips on how to create these charts and graphs on your own
Okay read this carefully – it’s full of critical information
Okay – now STOP reading! Consider – how many times have you been in this position?
How often are you reading an email or a project charter trying to determine what’s important?
What is this person trying to tell you?
Let’s try a shorter version….
The Short version is, “6 pieces of dishware break per day on average”
I got “ABC It For Me” from a team lead who was quoting his boss – She had no time for long explanations
So this team lead had to get into the habit of editing and tightening his work
My favorite Mark Twain Quote goes like this, “sorry for the long note, if I’d had the time I’d have written a shorter one.”
It’s funny, because it’s true!
Editing your emails, reviewing what you’ve put into a Project Charter, that all takes time!
If you don’t take the time – then you put the burden on the reader
I once had someone describe getting emails back from their boss that said, “TMW”
That’s a 3-Letter acronym for “Too Many Words” – funny – and again, true!
Let’s consider this same issues with numbers…
Okay – read this carefully
Now STOP! – Some of you are already on to me, but, again, I’m making a point
I see this kind of “wall of data” all the time
Everybody has spreadsheets of data – but, like text, they take a while to read and decipher
We’re going to study the “greatest hits” of charts and graphs to see how they can help us get our point across faster
Research shows the human brain processes images 60K times faster than text
Think about that - 60K times is a lot!
When working on a project – your job is to tell the story of improvement
Your data provides you with a great opportunity for telling that story visually
We’re going to use these 5 charting methods to see how they can help
But first, we’d like to hear from you….(Poll)
First up we’re going to cover the Histogram
What’s a Histogram?
Histogram are charts that show the distribution of values produced by a process
They are visual displays of how much variation exists in a process
Let’s look at a basic example
This is an example – It’s unrelated to our broken dish project
- We’ll use this to understand the parts of a Histogram
This is often referred to as a “snapshot” of our data
In this case it’s a snapshot of time to seat customers in the month of June
The X or horizontal axis has the scale – in this case it’s minutes
The Y axis shows frequency at each level
If we take the shortest bar to the left – it shows that one time, it took 14 minutes to seat a customer
So that bar only goes up to 1 on the Y axis
You can calculate the range – the maximum (22.8 minutes) minus the minimum (14 minutes)
Almost a 9 minute range
The other thing we can see is the center of the data – the tallest bar is the “Mode”
The stat software for these charts also calculates the median, the mean and other basic stats
You can also see the shape of the data – is it a normal bell curve or skewed
It’s a great chart since it’s packed with information that can be seen at a glance
Let’s get back to our broken dishware – what can the Histogram tell us about that data?
The original issue was that an average of 6 pieces of dishware break per day
We deal a lot in averages – and they can be helpful
But your process has more going on than the average
Some classic misuses of averages are enlightening
In 1984 – Graduates of University of North Carolina starting salary was over $100,000
That happened to be the year that Michael Jordan graduated from UNC and signed with the Chicago Bulls
Or – another one – the average diaper wearer is 40 years old –
in this case the population is split down the middle – very young and very old – so an average doesn’t work
Let’s take a look at the histogram of broken dishes
The average was 6/day, but the mode (highest bar) is 5 dishes – and that’s because one day there were 20 dishes broken!
Was Michael Jordan using dishes to shoot basketballs?
The data is a bit skewed, they seem to break at least 4 dishes a day and that seems like a lot
But we don’t know when the 20 dishes were broken – early in the month? Later?
Another helpful thing about Histograms is when you add the customer requirements
Back to our example of seating customers.
Everything above 10 minutes is unacceptable to customers
You can even change the color of the bars
In this chase we highlight everything over 10 minutes to show that they’d be “seeing red” or peeved
This is a great way to highlight the beginning of your story – the baseline
You want people to see how bad it is so they’ll support you in fixing it
Now let’s see what else we can learn by showcasing our data with a Run Chart or Time Plot
What’s a Run Chart?
A Run Chart, or Time Series Plot is a graph that shows data in sequence over time
Let’s look at a basic example
The key is that Run Charts shows what’s happening over time
It could be over a day, a month a year or just a shift – the X or Horizontal Axis is always over time
The Y or vertical Axis is whatever is being tracked
things like time to seat a customer, defects per day, it’s a great all purpose chart
The classic center of a Run Chart is the Median
half the data or 10 points are above, in this case
And half the data, the lowest 10 points are below the median
We’re used to seeing Time Plots in the newspapers
And you should always have one of your project data
You want to see the trends and shifts of your data
Is it random fluctuation? Is it going up? Going down?
The Run Chart Tells you what is happening over time
Back to our Broken Dishes project – what can the Run Chart tell us?
What is happening to the dishware breakage over time
A Ha! – It’s getting worse!
The one day that someone broke 20 dishes happened on the last day in November
As soon as you have 7 points in a row above or below the median, the process has shifted
Time to do some more digging since this is costing the company money and probably alarming the customers
Run Charts or Time Plots can also show what happened before and after a problem was addressed
In the case of the time to seat customers, the team would want to highlight the fact that the time decreased once they fixed the issue
There’s a shift here too, but it’s a good one – that’s what you want to showcase at the end of a project
Now lets’ see how the Pareto Chart can highlight our project work
What’s a Pareto Chart?
A Pareto Chart is a Quality Chart that helps identify the most significant sources of defects
Let’s take a a look at an example – this chart shows the different types of food orders
The Pareto Chart is for categorizing data
In this case the team was categorizing what people ordered out of 100 orders
The X Axis shows the categories are Salads, Combinations, Sandwiches and so on
The Y axis shows the frequency or the number of each category
In the case of these orders, 22 out of 100 were for salads
20 out of 100 were Combinations
There is also a second Y axis that shows the percentage
And the orange line in the center shows the cumulative average
If you add the salad orders to the Combination orders, you get 42% of the total
This helps team zero in on the category of highest impact
Let’s see how that might help with the broken dishes project
In the case of the broken dishes, the question is, what are we breaking the most of?
Bowls!
Out of 188 broken dishes in the month of November
150, or 80% were bowls
That’s very helpful since it will help the team narrow the focus of their investigation
This chart caused them to change the project scope to just address broken bowls
Paretos are great ways to highlight data – they help others see – at a glance –the biggest source of problems
They can also be used to dig deeper – lets’ go back to those 100 food orders
In this food order chart – Salads were the most common order
So – it’s even more helpful to the team ordering supplies to know WHICH salads are most popular
Turns out it’s the flying fish Waldorf Salad
That’s a great feature of these charts
One Pareto can lead to anther
These are called nested or “cascading” Paretos
It requires collecting more data
It results in understanding what’s inside the biggest bar
Next up – we’ll consider the misunderstood Box plot
My favorite
What’s a box plot?
A Box Plot, also known as a Box and Whiskers Plot, is a graph dividing a data set into quartiles and with a center box containing 50% of the data and two whiskers that each represent 25% of the data
That sounds like some kind of cartoon cat, so let’s get a closer look
This chart involves New terms and not intuitive
Deals in quartiles – but that just means fourths – you divide the data by 4
Shows the distribution sort of like a Histogram (see if it’s skewed)
This still doesn’t quite make the box plot clear
Let’s compare it to the run chart
Now you can see how the box plot divides the data set into 4
Since there are 20 data points, each quartile contains 5 data points
The bottom quartile is the lowest five values
The top quartile represents the highest 5 values
Generally takes a bit of experimentation to get a feel for it
This just shows the 2 methods of displaying data and how they’re related
We’ve been showing you a single box but this chart is best for comparisons
Let’s get back to the broken dishes…
Back to the case of the broken bowls
We can use the box plot to stratify the data by shift
Breakfast and lunch experience some broken bowls, but the median breakage and variation is much greater at lunch
This begs the question, what’s different about lunch?
The box plots are also helpful at showing the outliers – there are those 20 bowls again!
With this software it’s a dot
In other software packages it’s an asterisk – or multiple asterisks
It’s just letting you know that this data point was different from the rest of the data set
One common method of comparison is to reflect on the process after it’s been improved
Box plots are great for showing “before and “after”
It’s much easier to compare box plots than histograms since you can get them closer together
You can see if the variation was reduced, along with whether or not the median moved in the right direction
Again – a great visual to share with leadership that tells your story quickly
So far – the charts are telling us a story
Breakage is increasing over time
80% of the breakage is bowls
Most of the breakage is happening at lunch time
When asked about this - The staff said the soup and salad special was driving the sales of conch chowder –
Hence the use of bowls…
And they say the customers keep asking for the chowder to be hotter
They suspect the staff is dropping the bowls because they’re too hot to handle
Hmm – if we only had a chart that could tell whether or not the heat of the chowder affected the breaking of the bowls
This last chart helps us to understand if there’s correlation between to variables
it’s a great chart to use when trying to prove or disprove hypotheses
What’s a Scatter Plot?
- The Scatter Plot is a chart that shows if whether there is a relationship between 2 variables
Here’s an example that is comparing outside daily temperature and Daily Sales
Let’s review the part of the graph
Scatter Plots require “paired variables”
That means there are two columns of data
They Y or dependent variable is on the vertical axis
The X or independent variable is on the horizontal access
We’re trying to see if changes in X, result in changes in Y
This graph shows that as the daily temperature increases…
The daily sales also increase – seems to be a correlation…
Now let’s get back to that hot chowder
Does the breakage goes up as the temperature of the chowder goes up?
YES!
We can go watch the waiters and waitresses to confirm, but the data shows a correlation
Of course – there may be no correlation at all
I worked with a team in hotel and they were trying to understand why their staffing model wasn’t working
They had always based the staffing in their onsite restaurant on the number of guest reservations for that day
But when they compared the reservations to the number of orders, they found nothing
It’s only when they removed lunch and dinner orders that they found correlation
The number of reservations DID correlate to the number of breakfast orders
That Scatter Plot helped them change their staffing model for the better
It’s official – Conch Chowder is the biggest selling lunch items – along with the sandwich
It was so popular they didn’t have enough trays to go around
And since they were making it hotter to respond to customers,
- Without enough trays, the bowls were too hot to handle
Since the Soup n’ Salad Special is not going away, the bistro is investing in more trays
Problem solved
Let’s review:
Histogram: - Shows the Center, The Spread and the shape of the data
– great to show how the process performs against customer expectations
Run Chart/Time Plot: - Shows data over time
Great to see if there are trends or shifts in the data
Pareto Chart: Shows categories of the sources of defects
- Great to focus on the biggest contributor to the problem
Box Plot: Shows data divided into quartiles
- Great to compare the center and distributions of different strata of data
Also great to show before and after improvements
Scatter Plot: Chart they shows whether or not two variables are correlated
Great to help prove or disprove hypotheses
This a behind the scenes look
You cannot create these charts unless you have the data properly set up
The histogram is one column
The Run Chart is time based so you can add a date or time column
Pareto is just a table with a the category names and their totals
The Box Plot could be one column or as many columns as you want to compare
The Scatter Plot requires paired data – always in two columns
T
These links take you to both instructions for each chart and data sets so you can try them out yourself
There are instructions for both Minitab and SigmaXL
If you don’t have either, you can get a 30 – day free trial of SigmaXL and see if you like it
There are lots of other software packages as well as Excel add-ons
They all function pretty much the same way
Scatter Plots and Line Charts are easy to make in Excel without additional software
Good Luck!
I hope our visit to the Bahama Bistro helped you see how Charts and Data can tell the story
These 5 Charts are basic but have great versatility in what visuals they provide
Please visit our website and try these out for yourself –
Just adding one chart in place of text or data will make a huge difference in how others view your work
Remember: People process images 60K times faster than text – That’s a big difference!