This document provides guidance for tutors on preparing for work-based learning. It discusses key topics like verbal and non-verbal communication, the role of social communication, listening skills, and self-presentation. Tutors will learn how to communicate effectively, present themselves professionally, and develop empathy through active listening. Exercises are provided to help tutors strengthen their communication, presentation, and listening abilities to best support students in work-based learning.

1. Module II:
Conduct work based learning
PreparingTutorsfor
WorkBasedLearning
Developed in the framework of the Erasmus+ Project 2018-1-RO01-KA202-049191
TOTVET - Training of Tutors and VET professionals for high quality in Work
Based Learning and Dual Learning
This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.

2. Summary
 In these Learning Tools you will learn about verbal and non-verbal communication,
understand the role of social communication and the art of listening and will be able to
to prepare your own self-presentation.
Main issues:
The role of social communication in human life
Nonverbal communication
Verbal communication, the role of listening and
barriers to communication
The role and methods of self-presentation
Self-presentation - exercises
Empathy – the art. of listening

3. The role of social communication
in human life
Communication is a process of sending and receiving
information among people.
Many people believe that the significance of
communication is like the importance of breathing.
Indeed, communication facilitates the spread of
knowledge and forms relationships between people.

4. The levels of social communication
The levels of communication
 Intrapersonal communication
 Interpersonal communication
 Group communication
 Mass communication
 Extrapersonal communication
https://pixabay.com/pl/photos/

5. The levels of social communication
Intrapersonal communication can be defined as
communication with oneself, and that may include self-talk, acts of
imagination and visualization, and even recall and memory.
https://pixabay.com/pl/photos/
Interpersonal communication is the process by which people
exchange information, feelings, and meaning through verbal and
non-verbal messages.

6. The levels of social communication
Communication between human beings and non-human
entities is extrapersonal communication.
https://pixabay.com/pl/photos/
Small group communication refers to interactions among
three or more people who are connected through a common
purpose, mutual influence, and a shared identity.

7. The levels of social communication
Mass communication is the process of exchanging
information through mass media to large segments of the
population.

8. Verbal & Nonverbal communication
Watch the video on:
Verbal Vs Non-verbal Communication: Difference
between them with examples & comparison chart
https://www.youtube.com/watch?v=akfatVK5h3Y

9. Verbal & Nonverbal communication
Verbal & nonverbal Communication plays an important role
in how people interact with one another.

10. Nonverbal communication
Nonverbal communication is the process of sending and
receiving messages without using words, either spoken or
written. Also called manual language.

11. Nonverbal communication
Read:
Types of Nonverbal Communication
https://www.verywellmind.com/types-of-nonverbal-
communication-2795397
And watch the video on the same page:
9 Types of Nonverbal Communication
https://pixabay.com/pl/photos/

12. Verbal communication
Verbal communication is the use of words to share
information with other people.

13. Verbal communication
Read:
Verbal Communication Skills List and Examples
https://www.thebalancecareers.com/verbal-communication-skills-
list-2059698
Listening Skills
https://www.skillsyouneed.com/ips/listening-skills.html
And watch on:
Importance of Effective Listening Skills
https://www.youtube.com/watch?v=2qo1aa0TEWc
Barriers of Communication, Meaning, Nature, Importance
and Process of communication
https://www.youtube.com/watch?v=T_eel0OYU4k

14. The role and methods of self-
presentation
Self-presentation is the process of controlling by the
individual the way they are perceived by the
environment.
Self-presentation - in psychology - the way in which
each person through his statements, behaviors and non-
verbal signals communicates outside who he is or who
he would like to be considered.

15. The role and methods of self-
presentation
Self-presentation is the process of controlling by the
individual the way they are done.
Self-presentation is the process of controlling by the
individual the way they are perceived by the
environment.
Self-presentation - in psychology - the way in which
each person through his statements, behaviors and non-
verbal signals communicates outside who he is or who
he would like to be considered.

16. The role and methods of self-
presentation
Watch some video:
Think Fast. Talk Smart | Matt Abrahams |
TEDxMontaVistaHighSchool
https://www.youtube.com/watch?time_continue=1&v=o3K_HbpWNpg
Body language, the power is in the palm of your hands | Allan Pease
| TEDxMacquarieUniversity
https://www.youtube.com/watch?time_continue=3&v=ZZZ7k8cMA-4
The surprising secret to speaking with confidence | Caroline
Goyder | TEDxBrixton
https://www.youtube.com/watch?v=a2MR5XbJtXU

17. Self-presentation - exercises
Watch video:
How to speak so that people want to listen | Julian Treasure
Https://www.youtube.com/watch?time_continue=10&v=eIho2S0Z
ahI
Speak like a leader | Simon Lancaster | TEDxVerona
https://www.youtube.com/watch?v=bGBamfWasNQ
And
Record a 1-minute speech in which you will introduce yourself and
the meeting you will lead and make it available to other
participants who evaluate it.

18. Empathy – the art of listening
Empathy is the ability to understand emotions, and relate to
emotions. People with empathy are understanding of other
people, and may be considered by some as the, "warm and
cosy," type of people.
The quiz below will measure your empathy level by asking
several types of questions. You will be asked about your
behavior, your beliefs, and what you would do in imaginary
situations.
The empathy test
https://www.gotoquiz.com/the_empathy_test

19. Empathy – the art of listening
Watch some video about empathetic listening skills:
Developing Empathetic Listening Skills
https://www.youtube.com/watch?v=99QI1yZzRyY
Empathetic listening video
https://www.youtube.com/watch?v=0766jUAtaU8

20. Thank you for effective work