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The role of empathetic communication in stress reduction-1.pptx
- 1. The Role of Empathetic Communication in Stress Reduction Mudassar Rafiq
- 2. Em - pathy “ Feeling ” “ In ”
- 3. What is EMPATHY? Empathy is the action of understanding and being aware of another person’s feelings and emotions. Empathy is the ability to step into someone else's shoes and to feel and understand their needs.
- 4. Understanding Empathy • Sympathy – “I’m sorry that happened to you.” • Compassion – “How do you need me to help? • Empathy – “I see your pain and I understand.”
- 5. Why is it important to have empathy? • Important social skill. • Better connect with people and foster healthy relationships. • Encourages us to respect and care for each other. • Help in stress reduction. • Lastly, effective leaders are empathetic.
- 6. How to Develop Empathy? • Empathic listening is typically an effective technique to use in emotional situations, when there is a problem that needs resolving, or if there is a conflict present. • The goal is to enable the listener to share emotions free from judgment or criticism.
- 8. Steps for Empathetic Listening 1. Listen carefully to the speaker’s messages, both verbal and nonverbal 2. Display an open, caring posture 3. Consider the speaker’s emotional state 4. Calmly reflect back what you perceive the speaker’s feelings and meaning to be
- 9. Behaviors to Avoid • Questioning or Probing • Judging • Criticizing • Lecturing • Advising • Interrupting • Giving autobiographical responses (e.g. “when I was on that team…”)
- 10. Empathic Listening Tips • Be interested in the speaker • Have good eye contact and body language • Minimize distractions • Invite the speaker to expand on his or her thoughts • Respond in a tone that is appropriate for the situation
- 11. Points to Remember • Empathic listening is about the speaker, not the listener • It is not necessary to use empathic listening during an entire conversation; it is primarily a way to understand another person’s point of view
Editor's Notes
- Showing empathy involves identifying with a person’s emotions and situation; even if not in agreement with them
- Example of Qazi Zahid, inscentivization, honorarium, promotion, personnel issues
- Non verbal, listening
- It's composed of six characters: 👂 耳 (ěr) - Ear: Listening begins with your ears, but it's more than just hearing words; it's about understanding the tone and topic. 🤴 王 (wáng) - King: This character implies respect. Listening means treating the speaker as a 'King,' valuing their words and perspective. 十 (Shi) - Complete: Complete listening involves full engagement. It means giving undivided attention, understanding, asking questions, and offering empathy—ensuring the speaker feels heard and valued. 👁️ 目 (mù) - Eyes: Listening with your eyes means reading nonverbal cues like body language and facial expressions, which convey emotions and intent. 一 (yī) – One: You are the only one. No one else. No duplicates, no replicas. ❤️ 心 (xīn) - Heart: listening with genuine empathy, understanding, and sincerity. It involves not just hearing the words spoken by the speaker but also connecting with their emotions, feelings, and perspective on a deeper level. This ancient character's evolution reflects a profound shift from passive hearing to active understanding. It teaches us that 聽 (ting) is not merely hearing and speaking but a dynamic process of listening and comprehending. Next time when you engage in a conversation, remember the parts of 聽 (ting)'. Be a better listener, a trusted conversation partner, and watch how it elevates your communication and coaching skills. It's simple yet incredibly powerful.