This document provides an overview of verbal communication and its importance. It begins by defining verbal communication as the use of words to share information with others, including both spoken and written exchanges. The document then lists three learning outcomes related to identifying verbal cues, explaining the importance of verbal communication, and providing examples of situations where it is used. It proceeds to discuss various types of verbal communication like conversations and media. Key aspects of effective verbal communication are identified, including appropriateness, brevity, clarity, ethics, and vividness. Examples are given of each to illustrate how to communicate successfully. The document concludes by reviewing the main topics covered.