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Introduction to
Communication
Definition
• Originated from Greek word
“Communes”
Definition
• Communication can broadly be defined as
exchange of ideas, messages and information
between two or more persons, through a
medium, in a manner that the sender and the
receiver understand the message, I.E., develop
common understanding of the message.
Definition
• ” Communication is transfer of information
from one person to another,whether or not it
elicits confidence. But the information
transferred must be understandable to the
receiver – G.G. Brown.
Function of communication
• Control
• Social interaction
• Motivation
• Emotional expression
• Information dissemination
Characteristics of Communication
• Clarity.
• Conciseness.
• Correctness.
• Completeness.
• Coherence.
• Consideration.
• Courtesy.
• Concreteness.
Types of communication
By mode
• Verbal
• Non Verbal
Types of communication
By People involved
• Intrapersonal
• Interpersonal
• Group
• Organizational
• Mass
Verbal Communication
Expressing through words or language
• Oral Communication
• Written Communication
• Visual Communication
Oral Communication
Communication through the spoken word
Factors in oral communication
• The speaker
• How he speaks
• What he speaks
• To whom he speaks
• Whether he receives a feedback
Pre requisites
• Clear and proper pronunciation of words
• Clarity and exactitude
• Conciseness
• Right tone
• Right style and vocabulary
Merits
• Saving Money and time
• Immediate feedback
• Saves paperwork
• Effective tool for exhorbation
• Build a healthy climate
• Best during emergency
Demerits
• Greater chances of misunderstanding
• Bad speaker
• Ineffective for lengthy
• Lower retention rate
• No legal validity
• Difficult to fix responsibility
Written Communication
Expressing through written words or graphic
content
Factors in written communication
• The writer
• The content
• The language used
• The purpose of the communication
• The style adopted – formal or friendly
• The receiver
Pre-requisites
• How much to put in writing
• What to leave out
• When to stop
• When to convey
• By what means to convey
Merits
• Precise and accurate
• Easily verified
• Permanent record
• Suitable for lengthy and complicated
messages
• Responsibility can be fixed
• Has legal validity
Demerits
• Slower method of communication
• Further delayed if clarification required
• Too much of paperwork
• Possibility of ambiguity or comprehensibility
• Costly
• No flexibility
• Literacy essential
Non Verbal Communication
Expressing through sign and actions
• Kinesics – Body movements
• Chronemics – Use of time
• Proxemics - the cues and signals we give to
others using personal and social space
Non Verbal Communication
• Haptics – use of touch
• Physical Appearance - choice of clothing,
hairstyle, and other appearance factors
• Vocalics - vocal qualities that go along with
verbal messages, such as pitch, volume, rate,
vocal quality, and verbal fillers
Indicators of nonverbal
communication
Positive
• Smile
• Open posture
• Interested expression
• Moderate eye contact
• Accurate pitch and volume of voice
Indicators of nonverbal
communication
Negative – Submissive
• Floundering voice
• Defensive arms / legs
• Slow speech
• Fretting expressions
• Deceitful looks
Indicators of nonverbal
communication
• Negative – Aggressive
• Harsh voice
• Wagging finger
• Fast speech
• Supercilious expressions
• Immoderate eye contact

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Introduction to Communication.pptx

  • 2. Definition • Originated from Greek word “Communes”
  • 3. Definition • Communication can broadly be defined as exchange of ideas, messages and information between two or more persons, through a medium, in a manner that the sender and the receiver understand the message, I.E., develop common understanding of the message.
  • 4. Definition • ” Communication is transfer of information from one person to another,whether or not it elicits confidence. But the information transferred must be understandable to the receiver – G.G. Brown.
  • 5. Function of communication • Control • Social interaction • Motivation • Emotional expression • Information dissemination
  • 6. Characteristics of Communication • Clarity. • Conciseness. • Correctness. • Completeness. • Coherence. • Consideration. • Courtesy. • Concreteness.
  • 7. Types of communication By mode • Verbal • Non Verbal
  • 8. Types of communication By People involved • Intrapersonal • Interpersonal • Group • Organizational • Mass
  • 9. Verbal Communication Expressing through words or language • Oral Communication • Written Communication • Visual Communication
  • 10. Oral Communication Communication through the spoken word Factors in oral communication • The speaker • How he speaks • What he speaks • To whom he speaks • Whether he receives a feedback
  • 11. Pre requisites • Clear and proper pronunciation of words • Clarity and exactitude • Conciseness • Right tone • Right style and vocabulary
  • 12. Merits • Saving Money and time • Immediate feedback • Saves paperwork • Effective tool for exhorbation • Build a healthy climate • Best during emergency
  • 13. Demerits • Greater chances of misunderstanding • Bad speaker • Ineffective for lengthy • Lower retention rate • No legal validity • Difficult to fix responsibility
  • 14. Written Communication Expressing through written words or graphic content Factors in written communication • The writer • The content • The language used • The purpose of the communication • The style adopted – formal or friendly • The receiver
  • 15. Pre-requisites • How much to put in writing • What to leave out • When to stop • When to convey • By what means to convey
  • 16. Merits • Precise and accurate • Easily verified • Permanent record • Suitable for lengthy and complicated messages • Responsibility can be fixed • Has legal validity
  • 17. Demerits • Slower method of communication • Further delayed if clarification required • Too much of paperwork • Possibility of ambiguity or comprehensibility • Costly • No flexibility • Literacy essential
  • 18. Non Verbal Communication Expressing through sign and actions • Kinesics – Body movements • Chronemics – Use of time • Proxemics - the cues and signals we give to others using personal and social space
  • 19. Non Verbal Communication • Haptics – use of touch • Physical Appearance - choice of clothing, hairstyle, and other appearance factors • Vocalics - vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers
  • 20. Indicators of nonverbal communication Positive • Smile • Open posture • Interested expression • Moderate eye contact • Accurate pitch and volume of voice
  • 21. Indicators of nonverbal communication Negative – Submissive • Floundering voice • Defensive arms / legs • Slow speech • Fretting expressions • Deceitful looks
  • 22. Indicators of nonverbal communication • Negative – Aggressive • Harsh voice • Wagging finger • Fast speech • Supercilious expressions • Immoderate eye contact