This document discusses user experience (UX) research, design, process, and workflow in 3 stages: 1. Research involves analysis, planning, identifying strategy/objectives and user needs/requirements through stakeholder meetings, competitive analysis, user research, and documenting insights. 2. Design establishes structure through conceptual models and information/workflow design then details interaction through wireframing, prototyping, and interaction design. 3. Implementation involves developing designs, continual UX review and testing, and advocating for users throughout the agile development process. The UX professional guides teams through this participatory process.

1. User Experience
Research, Design, Process, and Workflow
Diana Harrelson M.S.
Cyber Anthropologist
User Experience Researcher & Designer
The Planet
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2. User Experience?
ISO 9241-210
a person's perceptions and responses that
result from the use or anticipated use of a
product, system, or service
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3. Research
Analysis & Planning
Strategy / Objectives Needs / Requirements
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4. Strategy / Objectives
Discovery and Scope
• Stakeholder Meetings
• Who, what, when, where and how does this system touch others
• Competitive Analysis
• Vertical and Horizontal
• Best Practices
• Innovation
• User Research
• Field Studies
• Interviews / Surveys
• Feedback
• Guerilla Perspective
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5. Needs / Requirements
Documenting with Purpose
• User Profiles
• Who are your users? What do they do? Why do they
do it?
• User Scenarios
• What do users need? How would they prefer to do
what they do?
• Functional Specs / Requirements Documents
• Combines business and user needs to create a working
document from which development can start and
evolve
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6. Informed Design
Architecture / Functionality
Usability
Usability Testing
Review
Structure Interaction
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7. Structure
Establishing a Foundation
• Conceptual Models
• What is expected?
• Above and Beyond <- Innovation
• Information & Workflow Design
• Produces a visual perspective
• Gives first view of size, process, and flow
• Brainstorming
• Sketching / White boarding / Story Boarding / Thumbnails
• High Level
• Collaborative
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8. Interaction
Getting into the Details
• User Interface
• Wireframing
• Guidelines
• Page level structure, workflow, design, functionality
• Interaction Design
• How elements on the page work
• Great place to innovate
• Prototyping
• Showing how wireframes and interaction design come together
• Tests before development
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9. Implementation
Developing / Designing
Usability
Usability Testing
Review
Coding Testing
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10. Implementation
UX Role in Agile Implementation
• Presents / iterates wireframes & prototypes
• Continually interacts with team
• Advocates for the user
• Usability Reviews / Tests
• Final Acceptance
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11. Who uses UX?
It’s for Everyone
• Participatory Process
• UX is a team effort
• UX principles reach all parts and stages of product
/ service development and design
• UX professional is the teacher, guide, thought
leader, and innovator of UX principles for the rest
of the team
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12. Take Aways
What does a UX professional add?
• Gets Buy-in
• Sets Direction
• Establishes Foundation
• Implements Creativity and Innovation
• Advocates for the User
• Quality, Consistency, & Usability
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