Downloaded 40 times
More Related Content
Similar to Usability testing tips for UX Designers
Usability testing tips for UX Designers
- 1. Usability Testing -Top Tips for UX Designers 28 October, 2013
- 2. “I'm gonna bethe man who's havering to you.” The Proclaimers
- 3.
- 4. Me Usability specialist 10 yearsin usability research 6 years in consultancy Used to write a blog (goodusability.co.uk) Took a „proper job‟ this year BBC, British Museum, Schuh, Covestor, Share Centre, lots of big banks (please don‟t hate me) etc. etc.
- 5. Skyscanner Europe‟s most popularflight comparison website 60m+ sessions per month (site and apps) 25m+ app downloads 70 currencies and over 30 languages Also cover hotels and car hire Over 250 employees and growing very very fast …and we‟re hiring UX people www.skyscanner.net/jobs
- 6. What I doat Skyscanner 1. Usability testing Design iterations Live website and apps International testing (not me yet) 2. Research Travel planning needs and behaviour Bury my head in analytics 3. Annoy everyone with my opinions
- 7.
- 8. About Skyscanner Little andoften Use meeting rooms (sometimes coffee shops) not labs Around 6 participants per study (always target users) Mostly use interview-based tasks Promote observation over reports
- 9.
- 10. Usability testing -top tips Doing something is better than doing nothing
- 11. Usability testing -top tips There‟s no one best way of doing usability testing You‟re always sacrificing something
- 12. Usability testing -top tips Empathy isn’t a science
- 13. Usability testing -top tips Remember: You‟re not like real people
- 14. Usability testing -top tips Every design is broken Yours isn‟t going to “pass”
- 15. Usability testing -top tips Comparing A to B? Get ready to make Design C
- 16. Usability testing -top tips Test the clarity of information Bad “Is this information clear?” Good “Tell me about this flight so I know the information is clear”
- 17. Usability testing -top tips A prototype gallows has to have rope
- 18. Usability testing -top tips Don‟t stop testing at the prototype stage
- 19. Usability testing -top tips Some issues are best ignored
- 20. Usability testing -top tips Is that even a word? Humanise observers “Dave‟s going to watch in another room”
- 21. Usability testing -top tips Learn your script then stop reading it
- 22. Usability testing -top tips Distance yourself from the design
- 23. Usability testing -top tips Don’t aim to prove anything
- 24. Usability testing -top tips Test tasks not features Go back to unused features at the end of the task/session
- 25. Usability testing -top tips Make the designer watch ..and all the people who make design decisions Image: PoliceLifestyle.com
- 26. Usability testing -top tips Keep it realistic……but remember, it‟s not real
- 27. Usability testing -top tips Don’t exhaust your empathy Small studies, short sessions, frontload your day
- 28. Usability testing -top tips Task 1 is most precious
- 29. Usability testing -top tips Find the balance Clear but leading task instructions Not leading but vague and confusing
- 30. Usability testing -top tips Put words in their mouth …when they don‟t have their own
- 31. Usability testing -top tips Avoid conveniently timed prompts “Now pretend you‟re bringing three children with you”
- 32. Usability testing -top tips Give the participant a punty
- 33. Usability testing -top tips Take few notes Watch instead
- 34. Usability testing -top tips Write pretend notes Make a „Stuff to ignore‟ section but don‟t write that on it
- 35. Usability testing -top tips Make tasks very specific Even when you don‟t need them to be “Choose a destination, it doesn‟t matter where” This is bad
- 36. Be human Relax andmake miskates