Jerrica Nguyen is a dedicated and experienced administrative assistant seeking a role with increased responsibility. She has over 10 years of experience in various roles including customer service, medical administration, and food service. Her core strengths include Microsoft Office proficiency, strong organizational skills, attention to detail, and customer service orientation.
Rachel upp resume for homecare 3 20-16 touch upRachel Doe
This resume is geared more so to the healthcare field. My goal is to be an advocate for the elderly and keep them in their homes, but I am a born caregiver and would like to care/companion/ or sitter with light housekeeping & cooking with meal preparation if also needed. If you know someone who needs some help around the house so they can stay there.
1. Jerrica Nguyen
1939 East Mile Road Springfield, Ohio 45503 | Email: keekaj01@yahoo.com | C: 937-284-0292
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SUMMARY
Dedicated and focused administrative assistant who excels at prioritizing,
completing multiple tasks simultaneously and following through to achieve
project goals. Seeking a role of increased responsibility and authority.
CORE STRENGTHS
• Microsoft Office proficiency
• Microsoft Outlook
• Microsoft PowerPoint
• Excel Spreadsheets
• Strong interpersonal skills
• Strong organizational skills
• Meticulous attention to detail
• Results-oriented
• Self-directed
• Staff motivation
• Professional and mature
• Resourceful
• Dedicated team player
• Personnel records maintained
• Customer service-oriented
• Multi-line phone proficiency
• Filing and data archiving
• Maintain strict confidentiality
• HIPPA compliance
• Medical terminology
• Patient charting
PERSONAL ATTRIBUTES
Cash handling, Professional and friendly, Careful and active listener, Strong public speaker, Multi-
tasking, 10-Key, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving,
Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry,
Documentation, Email, Speaking, Spreadsheets, Telephone Skills, Time Management
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2. EXPERIENCE
Customer Service Representative, 11/14-Present
Mariner Finance- Springfield, Ohio
• Cashier functions
• Accountable for accurate maintenance of cash drawer
• Conducts loan interview
• Demonstrate product knowledge
• Initiates and facilitates the sale of full range financial services
• Using suggestive selling techniques to increase sales
• Assisting customers in selecting the best insurance coverage to fit their needs
• Executing marketing initiatives
• Offer ideas to management for increase marketing and customer satisfaction
• Addressed website inquiries, converting current customers into renewal
customers.
• Organized weekly sales reports to track product success.
• Developed highly empathetic client relationships and earned reputation for
exceeding goals.
• Cross-trained and provided back-up for other customer service representatives
when needed.
• Communicated regularly with management regarding portfolio performance and
new loan transaction quality.
• Analyzed financial information obtained from clients to determine strategies for
meeting clients' financial objectives.
• Reviewed clients' accounts and results regularly to determine whether life
changes, economic developments or financial performance indicated a need for
plan revision.
• Determined the prices at which securities should be syndicated and offered to
the public.
• Acquired 180 new clients in the past year, with total investment portfolio value
of $300,000.
• Monitored risk accounts on a weekly, monthly, quarterly and annual basis.
• Received superior customer service satisfaction scores for 4 consecutive
quarters.
• Maintained confidentiality of bank records and client information
•
Customer Care Specialist, 06/13-11/14
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3. Assurant Specialty Properties –Springfield, Ohio
• Collected customer feedback and made process changes to exceed customer
satisfaction goals.
• Made reasonable procedure exceptions to accommodate unusual customer
requests.
• Addressed customer service inquiries in a timely and accurate fashion.
• Developed effective relationships with all call center departments through clear
communication.
• Worked with upper management to ensure appropriate changes were made to
improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported
product issues.
• Formulated and enforced Service Center policies, procedures and quality
assurance measures.
• Trained staff on how to improve customer interactions.
• Developed process improvements to enhance efficiency and effectiveness of
inter-department call center operations.
• Properly directed inbound calls in phone queues to improve call flow.
Emergency Room Unit Secretary, 05/2011 – 06/13
Springfield Regional Medical Center – Springfield , Ohio
• Obtained information by contacting appropriate personnel or patients.
• Typed medical orders for procedures and laboratory tests.
• Consolidated diverse medical records.
• Maintained complete confidentiality in accordance with organization and legal
requirements.
• Kept department clean, organized and professional.
• Maintained 100% compliance with all hospital and government regulations.
Auditor, 10/2009 -05/2011
Tech II – Springfield, Ohio
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4. • Developed production tracking and quality control systems, analyzing
production, quality control, maintenance and other operational reports, to
detect production problems.
• Read work orders or received oral instructions to determine work assignments
and material and equipment needs. Properly utilized warehouse equipment and
tools to increase productivity, efficiency, and safety.
• Ensured that all health and safety guidelines were followed. Inspected finished
products for quality and adherence to customer specifications.
• Monitored process units and quality control testing performance for plant
processes.
• Closely inspected equipment for safety problems, leaks and wear and tear.
• Reviewed the daily computer log and reported any inaccuracies in the process
board.
• Communicated effectively with operators and supervisors on a technical level.
• Performed quality control tests on lab equipment and lab analyses.
• Interpreted results of process control analysis and made adjustments to optimize
plant performance.
Nurses Aide, 09/2008 -10/2009
Sterling House of Urbana – Urbana , Ohio
• Assisted patients with healing and recovery after surgery.
• Observed and documented patient status and reported patient complaints to
the case manager.
• Completed and submitted clinical documentation in accordance with agency
guidelines.
• Assisted with adequate nutrition and fluid intake.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Directed patients in prescribed range of motion exercises and in the use of
braces or artificial limbs.
• Cleaned and organized patients’ living quarters.
• Assisted with transferring residents in and out of wheelchairs and adaptive
equipment.
• Charted daily information on the residents such as mood changes, mobility
activity, eating percentages, and daily inputs and outputs.
• Documented resident records on daily flow sheets.
• Exhibited compassionate care and communication with regard to issues of death
and dying.
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5. • Promoted personal and co-worker safety.
• Maintained patient privacy and confidential patient information
• Ensured HIPAA compliance.
Nurses Aide, 08/2007 -09/2008
Ridgewood Extendicare – Springfield, Ohio
• Maintained a clean, orderly and well-stocked environment.
• Promoted continuity of care by accurately and completely communicating to
other caregivers the status of patients for which care is provided.
• Comforted patients and provided them with reassurance and encouragement.
• Administered simple range of motion exercises.
• Assisted with ADLs.
• Documented resident records on daily flow sheets.
• Charted daily information on the residents such as mood changes, mobility
activity, eating percentages, and daily inputs and outputs.
• Tended to patients with chronic illnesses.
• Provided necessary supplies, support and assistance to medical staff and
patients for unit specific procedures.
• Provided personal nursing care in pre- and post-operative situations.
• Performed routine tests such as urine dip stick, vision and hearing tests.
Cashier/Food prep, 06/2005 -09/2007
Dairy Queen – Springfield, Ohio
• Maintained work area in clean and neat manner.
• Greeted customers promptly and responded to questions.
• Took necessary steps to meet customer needs and effectively resolve food or
service issues.
• Served fresh, hot food with a smile in a timely manner.
• Communicated clearly and positively with co-workers and management.
• Served orders to customers at windows, counters and tables.
• Quickly and efficiently processed payments and made accurate change.
• Carefully maintained sanitation, health and safety standards in all work areas.
• Followed all established restaurant practices and procedures.
• Assisted management with monthly inventory control and weekly stock
ordering.
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6. Education
• 2007 Shawnee High School – Springfield, Ohio, Clark - High School Diploma;
General Course of Study
• 2007 Clark-County JVS – Springfield , Ohio, Clark
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7. Education
• 2007 Shawnee High School – Springfield, Ohio, Clark - High School Diploma;
General Course of Study
• 2007 Clark-County JVS – Springfield , Ohio, Clark
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