This document provides a summary of Kamilia Boyd's contact information, work experience, education, and skills. It summarizes that she has over 10 years of experience in customer service roles in call centers for utilities and insurance companies. She is skilled in troubleshooting, resolving customer issues, and building relationships. Her work history includes roles at photography businesses, natural gas and pest control companies where she handled customer service by phone, email, chat and in-person. She has an Associate's degree in Digital Photography from The Art Institute of Pittsburgh and references are available upon request.

1. Kamilia Boyd
60 EAST LAWN DR , COVINGTON GA 30016
Home: 678-600-4317
kamiliahyman@gmail.com
Summary
CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE IN CALL CENTER SETTINGS Polished,
professional customer service rep offering: *10 years of experience providing customer support in busy
call center environments for public utility and insurance industry employers. *An unwavering
commitment to customer service, with the ability to build productive relationships, resolve complex
issues and win customer loyalty. *Strategic-relationship/partnership-building skills -- listen
attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve
win-win outcomes.
Highlights
Troubleshooting proficiency High customer service standards
Exceptional telephone etiquette Employee relations specialist
Patient and diligent Service solutions expert
Vast technical knowledge Dedicated to process improvement
Windows XP/Vista Conflict resolution proficiency
Administrative support Telecommunications knowledge
Customer service mindset Time management
Filing management Insurance processing
Computer proficiency Filing and data archiving
Analytical abilities Medical billing
Multi-tasking
Exceptional verbal/written communication
Strong problem solving
Collaborative team player
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks,
working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Managed call flow with up to 40 calls in queue per minute.
Experience
Kay's Way Photography and Styling January 2013 to Current
CEO/ Owner
Adjust apertures, shutter speeds, and camera focus based on a combination of factors such as
lighting, field depth, subject motion, film type, and film speed.
Create artificial light, using flashes and reflectors.
Determine desired images and picture composition; and select and adjust subjects, equipment, and
lighting to achieve desired effects.

2. Develop and print exposed film, using chemicals, touchup tools, and developing and printing
equipment, or send film to photofinishing laboratories for processing.
Enhance, retouch, and resize photographs and negatives, using airbrushing and other techniques.
Georgia Natural Gas January 2012 to January 2016
Customer Service Representative
Delivered prompt and professional for customers inquiries via fax, email and online chat Discussed
products offered to ensure customer satisfaction Directed customers calls to appropriate personnel
for assistance Maintained documentation for future customer inquiries while managed a large
volume of customers calls in a timely fashion Ensured appropriate changes was made to resolve
customers problems Gathered necessary information from customers in order to sufficiently
document each customer with detailed notes.
January 2009 to January 2012
Terminix
Orkin Pest Control January 2005 to January 2009
Customer Service
Processed incoming requests for pest control services Recommended appropriate service to meet
customers' needs Troubleshoot customers inquires and concerns Responsible for selling a variety
of services to new and existing clients Met and exceeded sales goals.
Customer Service Representative
Conferred with customers by telephone to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
Recognized, document and inform the supervisor regarding trends in internal and external calls.
Managed customers' accounts while keeping record of customers interactions and transactions.
Obtained and evaluate all relevant information to handle product and service inquires for pricing
and delivery.
Education
ART INSTITUTE OF PITTSBURGH 2017
Associate of Arts: DIGITAL PHOTOGRAPHY
Skills
clients, customer satisfaction, delivery, documentation, email, fashion, fax, film, focus, lighting, notes,
personnel, camera, pricing, selling, sales, supervisor, telephone, Troubleshoot, type, composition
References
Professional References available upon request