Caitlin LaBounty has over 10 years of experience in healthcare administration, customer service, sales, and medical records. She received her B.S. in Health Services Administration and A.A.S. in Medical Administrative Assistant from Bryant & Stratton College. She is currently a Customer Service Representative at UMC Medical Consultants where she arranges appointments, processes medical records and reports, and provides customer service. Previously she held various roles at Excellus BlueCross BlueShield including Claims Processor, Sales Representative Support, and Marketing Operations Specialist.
Sirona - Auto Queue Management App by IndiacomAshay Agrawal
Sirona - Auto Queue Management App by Indiacom. An automated queue management application where we let technology auto handle patient queues.
The patient gets auto booked when arriving at the hospital via beacons communicating with their smartphone. A patient gets visibility of the number of patients before him and an estimated time when his appointment will come. She/he gets notified when the appointment comes.
A receptionist get auto updates of any all the patients in the queue and let receptionist handle what is most important- patient relationships.
The patient can see the below details:
how many patients are scheduled before him
After approx how much time his appointment would be coming
The patient can go anywhere if his number is after too much time- He gets notified whenever his notification is about to come
He can cancel the appointment anytime in between
Patient gets a notification on completion of an appointment
The receptionist have the capability to:
Change a patient details
Call a patient if needed to inform him if he/she is coming for the upcoming appointment
Mark a patient as “No Show”- which automatically moves patients up in the queue
Add a patient in between the queue in case of emergency, pre-booked appointments etc- which automatically syncs with the patient’s app and moves them up/down in the queue
Mark a patient as “Done”- which automatically moves patients up in the queue
Take out daily completed patients reports
Get the Nursing Degree In Philadelphia from the PITC Institute. No matter what level you are at to become a nurse, we have all kinds of courses to provide you with the best possible support. Don't hesitate, get ready to enroll in your nursing career with us by enrolling in our courses today. Visit our website for more details!
Sirona - Auto Queue Management App by IndiacomAshay Agrawal
Sirona - Auto Queue Management App by Indiacom. An automated queue management application where we let technology auto handle patient queues.
The patient gets auto booked when arriving at the hospital via beacons communicating with their smartphone. A patient gets visibility of the number of patients before him and an estimated time when his appointment will come. She/he gets notified when the appointment comes.
A receptionist get auto updates of any all the patients in the queue and let receptionist handle what is most important- patient relationships.
The patient can see the below details:
how many patients are scheduled before him
After approx how much time his appointment would be coming
The patient can go anywhere if his number is after too much time- He gets notified whenever his notification is about to come
He can cancel the appointment anytime in between
Patient gets a notification on completion of an appointment
The receptionist have the capability to:
Change a patient details
Call a patient if needed to inform him if he/she is coming for the upcoming appointment
Mark a patient as “No Show”- which automatically moves patients up in the queue
Add a patient in between the queue in case of emergency, pre-booked appointments etc- which automatically syncs with the patient’s app and moves them up/down in the queue
Mark a patient as “Done”- which automatically moves patients up in the queue
Take out daily completed patients reports
Get the Nursing Degree In Philadelphia from the PITC Institute. No matter what level you are at to become a nurse, we have all kinds of courses to provide you with the best possible support. Don't hesitate, get ready to enroll in your nursing career with us by enrolling in our courses today. Visit our website for more details!
16 09 2012 - El gobernador Javier Duarte de Ochoa asistió al Desfile Cívico-M...Organización política
El Gobernador de Veracruz, Javier Duarte de Ochoa, asistió al Desfile Cívico-Militar por el 202 Aniversario de la Iniciación de la Guerra de Independencia de México, el 16 de septiembre de 2012, que enmarcaron el desfile cívico-militar la participación de la Semar, Sedena, PF y SSP, como muestra del compromiso con la ciudadanía, lealtad y patriotismo hacia Veracruz.
La participación de estas fuerzas del orden, es dentro del operativo conjunto Veracruz Seguro, quienes recibieron un gran homenaje por parte de los veracruzanos, por ser los encargados de velar por la paz y tranquilidad de todos.
Durante el desfile, estas agrupaciones de las fuerzas armadas, asistieron a pie, en vehículos, bandas de guerra, escoltas, unidades motorizadas, quienes recibieron ovaciones y aplausos de los veracruzanos.
1. Caitlin LaBounty
Address: 349 Wainwright Ave Syracuse, NY 13208
Phone: (315)-558-3818 E-Mail: cmlsprinter101@yahoo.com
EDUCATION
Bryant & Stratton College Liverpool, NY
B.S., Health Services Administration 9/2012- 4/2015
A.A.S., Medical Administrative Assistant 8/2009- 4/2011
RELATED COURSES & SKILLS
Accounting |Medical Terminology |CMRS-1500 |Medical Records Maintenance |Billing
Coding│Marketing |Sales |Microsoft Word |Excel |PowerPoint |Seibel |I Facets |Fingertips
Web to Print│Quick Books | 66 WPM
WORK EXPERIENCE
Customer Service Representative UMC Medical Consultants 5/2015-current
• Accessed the Worker’s Compensation board in order to obtain claimant medical records
• Dropped medical records into doctor’s drop box
• Provided customer service to my clients and claimants by phone, email and in person visits
• Arranged appointments to meet with my clients and discuss new doctors and my service
• Scheduled claimants with the appropriate doctor
• Reviewed medical reports performed by the doctors I chose to examine my claimants
• Followed up with claimants to ensure they would attend their independent medical examinations
Child Health Plus Specialist Excellus BlueCross BlueShield 1/2015 – 4/2015
• Updated coverage of enrollees in CHP STAR and processed recertification’s
• Generated outreach letters to applicants
• Updated all systems with corresponding notes to the applying family
• Calculated and screened applicants for Child Health Plus or Medicaid
H.S.A. Practicum Edge Strength & Conditioning 1/2015 – 4/2015
• Collaborated a highly effective cardiac history form for members
• Provided detailed research on the need for defibrillators
• Composed a PowerPoint to inform the company of my findings
Marketing Operations Specialist Excellus BlueCross BlueShield 10/2014 - 1/2015
• Obtained and delegated correct product and plan ID’s for specific groups
• Created service requests for product ID’s, PRF’s and BCR’s
• Reviewed rate sheets and corresponded with the Sales Department for updated information
• Updated Siebel with the correct product and plan ID’s specified to each group
Claims Processor Excellus Blue Cross Blue Shield 3/2014 - 10/2014
• Processed address updates and terminated practitioners in I Facets
• Updated medical licenses, group with current health care plan and processed claims
2. • Researched participating and non-participating provider groups
Sales Representative Support Excellus BlueCross BlueShield 10/2013 - 3/2014
• Contacted brokers affiliated with our team and worked with them throughout open enrollment
• Retrieved missing Annual Group Information Forms through key brokers
• Generated insurance packets for groups upon request
• Researched errors in MTM’s and updated correct information
• Corrected errors in Annual Group Information Forms
• Updated benefit changes and mailing address errors
• Researched and configured the correct health insurance plan for specific regions
Accounts Payable Representative Turnkey Technologies 2/2008 – 4/ 2013
• Restructured filing systems
• Financed and maintained billing and invoices
• Trained in using Quick Books software for businesses
• Validated/coded bills and payments by creating monthly spread sheets
• Assisted in technology support, specifically Wi-Fi issues
Front Desk Gold’s Gym 4/2013 - 7/2013
• Opened and closed out register, counted and balanced daily sales
• Scheduled employees and helped manage the gym schedule
• Provided upbeat, positive and friendly customer service daily
• Demonstrated responsibility and promptness when opening and closing the gym
Sales Cashier Delta Sonic 6/2009 - 1/2012
• Upgraded services previously sold to returning customers
• Generated sales and knowledge about various services to customers
• Enhanced sales by attending cashier training and performance meetings
• Provided attention to detail while cleaning the inside and outside of customer cars
• Maintained a positive and unified attitude while working with customers and coworkers
MAA Intern SUNY Upstate Medical Center 1/2011 – 4/2011
• Scheduled patient appointments and provided reminder calls
• Composed, reviewed, and filed patient medical history information
• Demonstrated a sense of confidentiality when reviewing patient cases and files
• Managed incoming phone calls and provided prompt and friendly customer service
EXTRA-CURRICULAR ACTIVITIES
Coached and trained Living Word Academy Track Team 2009
Member of Bryant & Stratton College Soccer Team 2010-2012
Member of Bryant & Stratton College Cross Country Team 2009-2010
Member of Living Word Church Orchestra 2006-2012
