Phalonda Gaines has over 2 years of experience in long term care facilities including as an Admissions Coordinator and Unit Clerk at Grady Health System. She has extensive knowledge of various software programs used in long term care facilities. Her responsibilities have included increasing insured patient admissions, ensuring complete documentation for billing, explaining policies to residents and families, and maintaining business files. She also has experience as a Medicaid Eligibility Specialist assisting with applications and billing processes. Phalonda holds a Patient Care Assistant Certificate and an Associate's degree in Health Administration.