Bernadeth Ryan has over 15 years of experience in medical secretary, registration, billing, and front desk positions. She is seeking a new medical secretary, registration, or billing position. She has a strong background in managing patient check-ins, scheduling appointments, processing insurance claims, and providing excellent customer service. Ryan also has experience in hotel front desk work and food service supervision. She has an Associate's degree in Human Services and Hospitality and Tourism.

1. BERNADETH RYAN
16 Peckham Road Poughkeepsie, NY 12603 (845) 473-6740 bernadethone@aol.com
Objective
Medical Secretary/Registration/Billing Position
Professional Experience
Medical Secretary/ Registration/Billing
Premier Medical Group, 5 sites January 2013 - Present
MD Imaging, Poughkeepsie June 2007- May 2010
Children’s Medical Group, 7 sites January 2004- May 2007
• Managed the front desk; greeted visitors, ascertained purpose of visit,
and direct them to appropriate staff; answered telephone calls in professional manner;
completed patient insurance information, authorization, billing information and other
claims.
• Ensured quality services are rendered in meeting patients needs;
scheduled appointments, and imaging tests; provided the right information about the
upcoming testing and making sure patient is informed and has directional information
needed; managed patients check in and check out process; assisted Doctors with
patient’s reports, lab work and any other documents; assisted other departments as
needed.
Front desk/ Sales
Mid-hudson Civic Center, Poughkeepsie January 2002- Present
Holiday Inn Express, Poughkeepsie January 2002- Jan. 2004
• Managed front counter sales in reservation, organized, confirmed,
processed, and conducted all guest check-ins/check-outs, room reservations, requests,
changes, and cancellations.
• Ensured quality performance, meeting client's needs; recorded guests
comments and complaints; secured payment; verified and adjusted billing, activated and
filed room keys, processed all guest requests and relay messages.
• Assisted in prospecting, qualifying, approaching, negotiating and closing
sales; made and confirmed reservations; developed a good rapport and a long term
business relationships with customers- expanded the sales quota.
Department Supervisor

2. Adams Fairacre Farms, Poughkeepsie, NY August 1989- Jan. 2003
• Trained and supervised workers in food preparation, service, sanitation,
and safety procedures.
• Observed and evaluated workers and work procedures to ensure quality
and timely delivery of services, and completed disciplinary write-ups.
• Prepared food products as needed daily; specified food portions,
production and time sequences, and workstation and equipment arrangements.
Education
Dutchess Community College Poughkeepsie, NY
• A.S. Human Services Jan. 2011- Aug. 2012
• A.A.S Hospitality and Tourism Aug. 2002- May 2004
• Dean’s List / Human Services Club
Skills
• Able to multitask; fast learner; organized; hard working; team player; self-
motivated; efficient; active listening skills; professional. Achieved 4 stars as an Employee
award in 2 years of service.