Rebecca Garcia has over 15 years of experience in customer service and billing roles where she has utilized her bilingual Spanish/English skills. Her resume provides contact information and highlights her skills in areas such as customer service, computers, billing/collections software, and Microsoft Office programs. She then summarizes her work history in various roles from 2005 to the present, where she assisted customers with billing, payments, insurance, and general support in both English and Spanish.

1. Rebecca Garcia
105 Springbrook Trail SE
Smyrna, GA 30082
Cell-678-973-9911
Home678-424-1337
rgarcia08221967@yahoo.com
Objective
To obtain a customer oriented position that rewards my personal contributions toward the growth
of the company with advancement, individual growth and challenging opportunities.
Skills
Bilingual (Spanish/English), excellent customer service skills, computer knowledge, 4.0 Amysis,
Macess, CRM (CCA), Excel,
mircosoft outlook, casemaster
Experience
Terite Telecommunication, Marietta Ga 05/14-
Present
Bilingual CSR
1 Assist customers and spanish speakers with billing and cancellation of service,
2 Restore, purchase and replacement of products.
3 Increase purchased mintues and data plans.
4 Assist customer with new port in of another carrier number and with new
activation.
5 Assist customer with trouble shooting there phone service and reception
coverage in there área.
Bibby Financial Services, Kennesaw, GA 11/13 - 3/14
Bilingual Collateral Analyst
6 Follow up on new open invoices needing verifcation and payment status of due
invoices.
7 Review Debtor web portal to get verifcation on open invoices and payment date
on aged invoices for payment dates to be made on the aged invoices.
8 Speak to Account Payable Respresentative feedback so the account can be
updated.
ARC Management, Kennesaw, GA 06/13 - 09/13
Bilingual Resprestative –Collections
9 Handle incoming calls from patient about overdue Emergency Room Doctor bill.
10 Assist in settleing the account or set up a payment plan.
11 Confirm Insurance information that may be provided by Emergency Room
Doctor's.
Archdiocese of Atlanta Smyrna, GA 02/13 - 05/13

2. Receptionist
12 Answer phone call and forward calls to proper channel for assistance shoretel
250 system.
13 Process mail date stamp mail and enter correspondence in the case master
system.
14 Process pre trail case for divorce processing through the Catholic Church,
process
international correspondence.
15 Distribute mail to coworker's and process mail in the mail room.
16 Process day's off for staff, forward e-mail, forward information to staff of 12
through
mircosoft outlook.
Peach State Health Plan Smyrna, GA 3/08 - 6/12
Bilingual Insurance Representative
17 Processing Georgia insured members through Medicaid and Peach Care fo kids
programs.
18 Provide changes, process ID card request, and inform members of
services offered through their insurance.
19 Issue reminders to members of recertification for the program
assistance.
20 Provide Practitioners staff assistance with Primary Care Change
and issue and provide instructions of proper channels for claims and
authorization for services.
21 Follow up with third party insurance for claim, vision, dental
and Pharmaceutical services.
22 Advise members of medication and services requiring prior
authorization.
23 Participated with Connection Department with outdoor events
promoting the insurance Peach State Health Plan
Argyle Solution Kennesaw, GA 2/07-2/08
Bilingual Customer Service Representative
24 First process of medical billing service rendered in a hospital.
25 Payment plan processed (monthly).
26 Credit Card processed (Settlements).
27 EOB Explantation of benifits explained to patients.
28 Documents request for hospital write off by patients.
29 Billing was processed for hospital in Ga, Ca, Tx.
Education
Satellite Academy , New York , NY - Diploma