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Resume William Croughn 2014
- 1. WILLIAM CROUGHN 721S. 13th Street Columbia, PA 17512-1910 Telephone: (717) 449-9687 Email: wcroughn@gmail.com Summary of Qualifications  Experience and knowledgeable with principles and processes in providing internal/external customer services, which includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction.  Experience and knowledgeable of in-patient, outpatient register services, and verification of financial and personal information.  Working knowledge related to patient registration, billing, and validation of insurance information for all patient types.  Experience and working knowledge of healthcare accreditation and certification requirements of federal, state, and local regulatory agencies.  Working knowledge of Epic Clinical System Software  Has a sound ability to follow routine verbal or written instructions and willing to ask question for clarification from others.  In-depth ability to maintain confidentiality of records and information  Highly effective communication (written and verbal) skills Education Harrisburg Area Community College 2010 - 2012 Lancaster, PA 17602 Associate Degree - Healthcare Management Midlands Technical College Richland, SC Certified Nursing Assistant 1997 Professional Experience Penn State Hershey Medical Center – Hershey, PA Patient & Provider Access Associate 2014 –present • Perform patient pre-admission, admission, transfer, and discharge activities • Collect and validate patient demographic and insurance information • Obtain health, financial and religious information from patients at the time of registration/ admission • Prepare patient identification band and complete admission papers • Obtain signatures for financial responsibility and treatment procedures from patients or guardians • Receive and store patient’s valuables and other belongings as requested • Contact insurance companies for patient medical billing operations • Interact with hospital admistrations and staff to perform effective patient operations
- 2. • Work incompliance with hospital policies and procedures and adhere to government regulations • Maintain positive working relationships with patients, physicians, visitors, and hospital staff BJ’s Wholesale Club – Lancaster, PA Deli Clerk (Part-time) 2013 –2014 • Greet customers and expresses thanks to customer upon their complete satisfaction • Slice and weigh deli meats and cheeses • Maintains and stocks all designated section areas • Cleans all department equipment occasionally • Maintains sanitation and cleanliness of all areas • Set up all required work areas at designated times Ephrata Community Hospital – Ephrata, PA Patient Access lead-Hospital 2013 –2013 • Performed all duties required by Patient Access Assoicates • Assists staff with unusual circumstances, providing direction on daily work flow as need. • Researches and handles customer complaints in tandem with management • Provides input for Patient Access Staff meetings • Ensures HIPPA and EMTALA regulations are being followed • Assists with work schedules for staff ensuring proper coverage on all shifts, fill-in for staff shortages which could potentially be any shift, if alternative coverage cannot be found • Monitored in-house Patient Access areas routinely, as able, on a daily basis ensuring continuous work flow • Assisted in coordinating switchboard break coverage as needed Tyco Electronics, Inc. – Harrisburg, PA Customer Account Associate 2005 –2010 •Responsibilities included addressing customer phone calls, emails, and faxes related to order entry, quotes, billing and shipping information. •Provided professional exceptional support to primary & secondary customer account holders GlaxoSmithKline - RTP – Durham, NC Project/Administrative Coordinator 2001 –2005 •Managed short and long-term assigned projects •Identified milestones and critical pathways for business processes •Developed and maintain files in an organized, secure, and confidential manner. Independently complete assignments and special projects as required. University of South Carolina, School of Medicine – Columbia, SC Medical Staff Credentials/ Project Coordinator 1999 –2001 •Managed and processed daily patient receipts and billings for a Surgical Specialty Clinic •Verified medical insurance entitlement and benefits for new and existing clients •Managed Medical Staff Credential files for two Surgical Specialty Clinics
- 3. •Maintained comprehensive recordsand data related to credentials and privileging standards in accordance with JCAHO, NCQA, Health Maintenance Organizations and other regulatory agencies. •Served as Administrative Supervisor in the absence of the Director or Operations Manager William S. Hall Psychiatric Institute – Columbia, SC Quality Improvement Program/ Credentials Coordinator 1992 – 1999 •Assisted in preparation of directives, data analysis reports, and presentations of collected data to provide statistical results that address issues, concerns, and support organizational improvement initiatives. •Performed record audits on hospital admissions and treatment plans delivering high quality, coordinated and patient-centered care documentation by performing audits on hospital admissions and recommended treatments. •Coordinate and monitored tracking system to identify barriers to completing treatment plans, referrals, and other orders recommended by the treatment team. •Created a survey tool to perform analysis and trending on a semi-annual patient experience survey by collecting patient feedback. •Maintained comprehensive records and data related to credentials and privileging standards in accordance with regulatory agencies Military Experience UNITED STATES ARMY Administrative Supervisor & Drill Sergeant 1978 – 1995 Related Skills and Abilities Detail oriented, efficient with strong computer skills, and ability to learn new software as necessary to perform effectively. Capable of working in a structured, non-structured environment, and possess strong work ethics.