1. Richard L. Valenzuela
Objective Looking for a challenging career with a growing consultant firm that is committed to
excellence and promotes professional development based on the employee’s dedication
and loyalty, work performance and progress.
Employment
History
June 2014 to Nov 2015 - ASIA TELESERVICES Inc.
San Miguel Ave., Ortigas Center, Philippines
Customer Service
• Resolve customer complaints via phone, email, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist in placement of orders, refunds or exchanges
• Advise on company information
• Take payment information and other pertinent information such as address
and phone numbers
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computers technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is
being delivered
• Close out or open call records.
• Compile reports on overall customer satisfaction.
Oct 2012 – Nov 2013 - Mr. Armando Arsenia
Meycuayan, Bulacan, Philippines
Private Nurse
• Assess patient health problems and needs.
• Develop and implement nursing care plans, and maintain medical records
• Administer nursing care to ill, injured, convalescent, or disabled patient.
• May advise patient on health maintenance and disease prevention or provide
case management.
Mobile # : +6584077416
Current Address: 66 Farrer Road, 04-06 Singapore 268849
Email Address: valenzuela.richard6@gmail.com

2. Aug 2011 – Sep 2012 - BIZDIRECT Inc.
Unit 2204-05, 22/F The Orient Square Condominium
Ortigas Center, Pasig City, Philippines
Sales Representative
• Responsible for taking inbound calls for sales, customer services and product
information.
• Showcase and upsell products through soft-selling skills and scripts and
update database for sales tracking purposes
• Coordinates with the supervisor and sales coaches for updates on product
information and guidelines for quality assurance purposes
• Maintain high conversion rates for weeks and monthly sales productivity and
evaluation.
Education
2005-2009 Our Lady Fatima University Bulacan, Philippines
• Tertiary Bachelor of Science in Nursing
2001-2005 Trinitas College Metro Manila, Philippines
• Secondary
1995-2001 St. Mary’s College Bulacan, Philippines
• Primary
Personal Data Name: RICHARD LAZATIN VALENZUELA
Date of Birth: 04 December 1987
Place of Birth: Manila, Philippines
Civil Status: Married
Language: English, Filipino
Religion: Christian
Nationality: Filipino