Akeishia James is seeking a position in a medical office utilizing her medical assistant diploma and skills. She has experience in tasks like vital sign measurement, medical test preparation, inventory management, and patient education. Her background also includes over 10 years of customer service and administrative experience in insurance claims, retail, and sales roles.
1. AKEISHIA L JAMES
6506 Idlewild Rd Apt C ● Charlotte, North Carolina 28212
704-579-7024 ● akeishia.james@gmail.com
Objective: Dedicated, reliable, customer service focused professional seeking employment
within a medical office, with the ability to quickly learn new concepts and skills that
will enhance quality patient care.
Education
Kaplan College, Charlotte, N.C. Medical Assistant Diploma Graduate March 2016
SKILLS & QUALIFICATIONS
• Highly motivated self-starter with a positive take charge attitude
• Proactive, team oriented, and excellent multi-tasker
• CPR Certified
• Measure & record vital signs, such as pulse rate, temperature, blood pressure, weight, and height,
and record information on patients' charts
• Prepare x-ray, electrocardiograph (EKG), and other equipment to administer routine diagnostic
test or call medical facility or department to schedule patients for tests
• Maintain a strong working knowledge of medical terminology and ICD-9 / CPT coding
• Perform and record patient vital signs
• Prepare patients for medical tests and examinations
• Inventory skills of medical supplies and sterilizing instruments
• Phlebotomy and collection of other lab specimens
• Knowledge of Pharmaceutical Drugs
• Patient education, Wound care, Administering medications with physician’s authorizations
• Disposing of biohazard waste according to OSHA standards / Practicing OSHA safety standards
• Current on all immunizations (including tuberculosis and hepatitis B)
EDUCATION & ACADEMIC EXPERIENCE
High School, Criminal Justice - Martin Luther King, New York City - June 1995
Bachelor of Arts, Criminal Justice - John Jay College Of Criminal Justice, New York -
PROFESSIONAL EXPERIENCE
Windstream
Sales and Solutions Representative
October 2006 - October 2014
Charlotte, NC
• Operated office equipment such as fax machines, copiers, and phone systems, and used
computers for spreadsheet, word processing, database management, and other applications.
• Answered telephones and gave information to callers, take messages, or transfer calls to
appropriate individuals.
• Set up and maintain paper and electronic filing systems for records, correspondence, and
other material.
• Completed forms in accordance with company procedures.
• Learned to operate new office technologies as they are developed and implemented.
2. • Scheduled and confirmed appointments for clients, customers, or supervisors.
• Provided services to customers, such as order placement or account information.
Allstate
Claims Representative
January 2005 - October 2006
Charlotte, NC
• Reviewed insurance policies to determine coverage.
• Prepared insurance claim forms or related documents and reviewed them for completeness.
• Provided customer service, such as limited instructions on proceeding with claims or referrals
to auto repair facilities or local contractors.
• Organized or worked with detailed office or warehouse records, using computers to enter,
access, search or retrieve data.
• Transmitted claims for payment or further investigation.
Lane Bryant
Key Holder
March 2003 - June 2004
Charlotte, NC
• Resolved customer complaints or answered customers' questions regarding policies and
procedures.
• Supervised the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or
problems.
• Reviewed records or reports pertaining to activities such as production, payroll, or shipping to
verify details, monitor work activities, or evaluate performance.
• Interpreted and communicated work procedures and company policies to staff.
• Maintained records pertaining to inventory, personnel, orders, supplies, or machine
maintenance.
ACCOMPLISHMENTS & AWARDS
• Top Quality , 2013
TOOLS & TECHNOLOGY
Microsoft Word, Microsoft Excel