1. TALHA IRSHAD
HOUSE # R/78 BLOCK # 1,
SHARIFABAD F.B AREA KARACHI.
CONTACT NO: 0334-3702141
E-MAIL: talhairshad55@yahoo.com
Objective Looking forward to be a part of prestigious organization in order to prove myself suitable for
the department by doing hard work according to the entire satisfaction of my superiors by my
education and experience. I have had in all circumstances even high pressure of environment.
Skills Management Personal
Supervisory skills
Decision making
Managing budgets
Conflict resolution
Attention to detail
Communication skills
Good IT knowledge
Presentation skills
Problem solving
Analytical mind
High levels of integrity
Career Back Office Executive (Prime HR) (Sep 2011 –Present)
Deputed at K-Electric Limited
HR - Coordinator (JAN-2015 to Till date)
• Handling 300 employee grievances and issues
• Handling 70 Hired & own company vehicles grievances and Issue
• Execute policy and process directives from Corporate HR at the IBC level
• Ensure transparent Leave and OT recording.
• Approve employee timesheets
• Monitor and take measures to reduce absenteeism
• Responsible for both in-house and on the field orientation of new employees.
• Resolve payroll discrepancies in coordination with regional HR, HR Services and Payroll.
• Coordination with legal HR regarding charge sheets, appreciation and explanation letters
issued to the IBC employees
• Coordinating with the corporate HR regarding employee contract renewal and expiry
• Supervise tagging of assets in the IBC
• Coordinate all administrative duties pertaining to the IBC including housekeeping, security,
canteen, building and asset maintenance etc.
Customer account: (FEB-2014 to DEC-2014)
• Prepare meter change advice (MCA) and its reporting.
• Maintain meter change advice (MCA) log.
• Making (MCA) notices
• Assessment of units against electricity theft bill and its reporting.
• Prepare installment plan for defaulter consumer.
• Prepare and maintain consumer application data and its reporting
• Prepare allowance and rebate cases.
• Received all required documents to consumer related to allowance and rebate case.

2. Customer care representative: (MAR-2012 to JAN-2014)
• Handle correspondence.
• Handled front office representative.
• Handle queries made by customers through e-mail as well as walk in and maintain a record of
queries.
• Provide satisfying information to customers.
• Ensure customer compliances of actions.
• Record data as when required by the management.
• Follow consumers complain till resolved.
• Resolves consumers complain at customer care section example: installments, cash missing,
average billing cases, assessed cases and other allowance cases etc.
• Measure yourself and your team by results.
• Compile data of consumers complain on daily/weekly/monthly basis.
• Keep the status up to date to efficiently address customer queries.
• Satisfaction of consumers.
Store coordinator: (SEP-2011 to FEB-2012)
• Maintained materials Store Inventory
• Maintained running stock registers.
• Maintained Stock cards and Bin cards.
• Weekly & monthly reports prepared (Scrap & closing balance of materials).
INTERNSHIP
• 6 week internship experience in NATIONAL BANK OF PAKISTAN.
Academic University of Karachi
Master in public administration
University of Karachi
Bachelor in public administration (hons)
Board of Intermediate Education Karachi
High Secondary Certificate
Board of Secondary Education Karachi
Secondary School Certificate
2011-2012
2008- 2011
2005-2007
2003-2005
_
Personal Detail References Availability
Father Name
N.I.C
Marital Status
Nationality
Irshad ahmed
42101-4944579-3
Single
Pakistani
Will be provided on request Immediately available.