Objective To obtain a position within a corporate setting where I can utilize my past experience to grow with an organization and help achieve corporate goals as well as personal goals along the way Summary of Qualifications · Excellent leadership skills; able to delegate duties to appropriate team members · Very compassionate, dedicated, and dependable · Highly organized and able to multi-task efficiently in various work environments · Enthusiastic personality with effective verbal and written communication skills · Outstanding interpersonal skills · Self-motivated and goal oriented, fast learner · Excellent reputation with customers as a competent, knowledgeable and helpful professional · Have a good accurate typing speed of 60 wpm · Have good English-language skills both verbal and written · Capable of working under pressure and meet deadlines as scheduled with quality in work · Capable of taking care of customer service activities and also front office management Computer Skills:Microsoft Word, Outlook, Excel, Access, PowerPoint and all aspects of Internet Research. Education Bachelor’s Degree from Northeastern University will be granted in September 2013 Work Experience Administrative Assistant/Medical Records Support                                     July 2011-Present · Answer incoming calls from patients to schedule appointments · Coordinate clinic locations · Organize and update excel files of drug screens, DOT & physical assessments and breath alcohol test for clients. · Cross train and educate new employees in the department in relation to the computer system and administrative duties. · Prepare exam charts for nurses to review · Copy and scan exam paperwork · Enter and clear drug screens Order Processing Specialist                                                                   June 2009-February 2011   ·         Entered and processed orders accurately into three different systems. ·         Handled various tasks in the order entry process and generated reports for key actions. ·         Implemented a process to track order processing problems. ·         Informed supervisors on daily order status and to generated and updated daily/weekly management reports and graphs. ·         Maintained spreadsheets for rejected orders ·         Created training manual for new sales representatives. ·         Contributed to a team effort to meet or exceed service, production, and quality goal ·         Identified errors and implement solutions with team members and leaders ·         Received Employee of the Month Award ·         Got laid off on February 8 2011 Member Service Representative                                                  September 2008 to February 2009 · Provided members with exceptional customer service · Assisted internal and external customers via incoming telephone calls · Utilized the BCBSMA computer system to look up and record information regarding a customer’s account · Investigated and .

1. Objective
To obtain a position within a corporate setting where I can
utilize my past experience to grow with an organization and
help achieve corporate goals as well as personal goals along the
way
Summary of Qualifications
· Excellent leadership skills; able to delegate duties to
appropriate team members
· Very compassionate, dedicated, and dependable
· Highly organized and able to multi-task efficiently in various
work environments
· Enthusiastic personality with effective verbal and written
communication skills
· Outstanding interpersonal skills
· Self-motivated and goal oriented, fast learner
· Excellent reputation with customers as a competent,
knowledgeable and helpful professional
· Have a good accurate typing speed of 60 wpm
· Have good English-language skills both verbal and written
· Capable of working under pressure and meet deadlines as
scheduled with quality in work
· Capable of taking care of customer service activities and also
front office management
Computer Skills:Microsoft Word, Outlook, Excel, Access,
PowerPoint and all aspects of Internet Research.
Education
Bachelor’s Degree from Northeastern University will be granted
in September 2013
Work Experience

2. Administrative Assistant/Medical Records
Support July 2011-Present
· Answer incoming calls from patients to schedule appointments
· Coordinate clinic locations
· Organize and update excel files of drug screens, DOT &
physical assessments and breath alcohol test for clients.
· Cross train and educate new employees in the department in
relation to the computer system and administrative duties.
· Prepare exam charts for nurses to review
· Copy and scan exam paperwork
· Enter and clear drug screens
Order Processing
Specialist June
2009-February 2011
· Entered and processed orders accurately into three
different systems.
· Handled various tasks in the order entry process and
generated reports for key actions.
· Implemented a process to track order processing
problems.
· Informed supervisors on daily order status and to
generated and updated daily/weekly management reports
and graphs.
· Maintained spreadsheets for rejected orders
· Created training manual for new sales representatives.
· Contributed to a team effort to meet or exceed service,
production, and quality goal
· Identified errors and implement solutions with team
members and leaders
· Received Employee of the Month Award
· Got laid off on February 8 2011

3. Member Service Representative
September 2008 to February 2009
· Provided members with exceptional customer service
· Assisted internal and external customers via incoming
telephone calls
· Utilized the BCBSMA computer system to look up and record
information regarding a customer’s account
· Investigated and resolve member inquiries through
correspondence and computer research
· Advised customers regarding policy and benefit information
for multiple health plans
· Coordinated internal activities necessary to research and
resolve inquiries and provide accounts with service solutions
· Contributed to a team effort to meet or exceed service,
production and quality goals
· Identified errors and implement solutions with team members
and leaders
· Met and exceeded daily, weekly and monthly performance
goals
· Temporary Assignment for 6 months
Customer Care Analyst
July 2007 - July 2008
· Handled customer questions, complaints, and billing inquiries
with the highest degree of courtesy and professionalism to
resolve customer issues
· Answered customer/client requests or inquiries concerning
services, billing, and reports problem with their phone lines
· Made recommendations according to customer’s needs on
features, accessories, upgrades and rate plans
· Worked emails while answering phones and training new
employees

4. · Received employee of the week two times
· Surpassed all my goals monthly
· Left job to pursue college degree
Customer Service Rep/Team LeaderAugust 2005 – June 2006
· Handled high volume of inbound calls, more than 200 calls
daily
· Each call handled in timely courteous manner
· Logged each call into a data base with accuracy
· Business closed down and moved to NH
Home Care Assistant
June 2004 - September 2004
· Helped patients with their daily routines: showering, clothing,
meals, exercise
· Participated in daily activities with each patient to stimulate
their minds
· Initiated outside activities so that each patient received
exercise and socialized with others
* References Available Upon Request *