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Lindsey Resume
- 1. Lindsey Mazure 422 NEBlackbear St Prineville, OR 97754 (541) 248-9022 lindseymichellebradley@gmail.com Objective: My goal is to become a reliable part of a team and help departments run smoothly and leanly, and to grow a develop internally. Carreer History Lifewise Health Plan of Oregon/Premera Blue Cross 05/2011-current Quality Call Coach • Be familiar and knowledgeable on company processes/procedures/policies as well as federal regulations surrounding healthcare • Assisted with customer service calls as needed and provide exemplary customer service • Provides feedback to associates, both orally and written, to teach and guide associates to be in alignment with company policies, procedures, and missions. • Work with Training and Team Leads to determine trends and work to collaborate and redirect/refine associate behavior. • Retain in-depth working knowledge of procedures, policies, and company goals. • Corroborate with Quality Team to streamline auditing process through expressing solutions and ideas to promote efficiency. • Maintain and exceed production standards. • Manage my personal schedule to be in line with the needs of the business by adjusting my time to coach, audit, and support customer service phones. • Serve as a valuable resource within customer service and other departments to provide training and leadership. • Recognize informational defects and work to correct to better support customer service. • Model and excel in world class customer service. • Flexible to meet company goals and completes other duties and projects as assigned. 06/2008-5/2001 Customer Service Representative • Demonstrates high quality customer service • Maintains and exceeds all company quality goals and standards
- 2. • Serves asa resource to other team members by providing training and leadership • Researches, resolves, documents and responds to written and telephone inquiries from callers regarding complex issues in a consistent and professional manner • Researches, and audits, processes involving current and historical claims, by utilizing necessary resources and tools. • Creates and facilitates team meeting topics and other duties or special projects as assigned • Preserves the accuracy of reference materials, to ensure consistency in response to claims and inquiries • Shares responsibility for established goals, measuring progress, correct performance issues within team. Fred Meyer 6/2005-05/2008 Operations Manager Fourth-in-Charge • Exemplified quality customer service. • Audited and coached cashier’s performances • Served as a mentor to new employees • Trained cashiers • Prioritized and assigned daily tasks • Responded to verbal customer comments, complaints, and/or requests • Monitored and adjusted scheduling to meet the needs of the business • Maintained and ordered department supplies • Identified and handled all maintenance and repairs • Assisted customers • Kept firm knowledge of all company policies • Managed the entire customer service department • Audited and deposited store safe and tills • Ran and filed all store reports • Processed store refunds, payments and loans Humane Society of the Willamette Valley 8/2003-5/2005 Cattery Exam Assistant • Evaluated and examined all incoming cats • Administered vaccinations and medications; • Decided and aided with euthanasia • Performed blood draws and simple blood tests • Aided with adoptions and the animal foster care program
- 3. • Assisted volunteeringveterinarians • Handle aggressive animals • Kept precise records of all animals in the shelter • Answered phones and provided customer service as needed at the front desk Leadership 4/2015-Current AYSO Region 698 Board Member Assistant Regional Commissioner/Regional Coach Administrator 7/2016-Current Crook County HS Girls JV Soccer Coach