Shona Tallent Downing
801-875-5070
EDUCATION &SKILLS
• Studied General Education, Paralegal and Psychology at Salt Lake Community College 2004 to 2007
• Experienced in the use of Microsoft Office and Outlook for scheduling and document processing
• Talent and Interview Certification
• Serve-Safe Certification
• AS400, Peoplesoft,Oracle Usage 8-1/2yrs experience
PROFESSIONAL EXPERIENCE
Intermountain Healthcare, Supply Chain Organization Midvale, UT 7/12 to 3 / 1 5
Supply Chain Center, Buyer II for Capital Equipment and Projects -Full-time
• Purchase Software and all IT related equipment for over 30,000 employees in clinical and administrative roles
• Ability to communicate with IT staff regarding software, servers, computers and other IT related products
• Manage timelines for projects to ensure on time delivery of IT systems and supplies for targeted opening dates of new
facilities and warehouses
• Communicated and worked with vendors and facility management to schedule install and initiation of complex IT systems
• Foster professional relationships with IT vendors like Dell, Avaya, VLCM, Softchoice and Apple
• Ensure that reports are reviewed and that any issues are solved and expedited to meet delivery expectations
• Provide direction to internal customers on standard contracted items and the appropriate purchasing methods
• Identify areas for reducing purchase order costs and communicate efficiencies to Management
• Review contracts for pricing, tenns and conditions, and product and equipment standards
• Analyze price files that include contracted items to ensure cun-ent pricing and delivery schedules
• Scheduled meeting andworked directly with AP, Systems and Information team, and Sourcing Managers
on updating pricing, item adds, supplier file maintenance and to fix procurement system issues
Buyer II for Medical, Non-M edical, & Lab Equipment -Full-time SLC, UT 10/06 to 7/12
• Purchased medical and non-medical supplies for the opening of Intermountain Healthcare's Central Lab
• Worked with project management team to coordinate buying supplies forthe opening of the Intermountain Medical Center
• Coordinated receiving and inventory of supplies with hospital store rooms for inventory control and reports
• Trained store room employees how to order supplies and keep track of inventory levels
Iggy's, Joe’s Crab Shack, Longhorn Steakhouse, & Wingers SLC, UT 10/09 to 11/14
Server - Part-time at various locations while working F/T at Intermountain Healthcare
• Listened to the customer's order, relayed it to the cooks and told customers about specials
• Ability to remember food and drink specials, as well as what food the kitchen is out of this week
• Ability to work long, busy days on my feet while maintaining a friendly, relaxing demeanor
• Worked well with other servers, busboys, bartenders and cooks to create a great dining experience for my customers while
establishing longtermfriendships
• Always kept clean and neat when serving food and drinks helped create a great first impression on customers
• Developed regular cliental that would request seating in the area of the restaurant that I was working
Shona Tallent Downing
Resume - Page 2
Harman's KFC Utah & California 5/92 to 10/03
Co-Owner/Operator -Full-Time
• Ensured prompt, friendly service exceeding the company guidelines, achieving established objectives of the unit
• Directed overall activities and performance ofemployees on a shift-by-shift basis
• Maintained effective safety and security programs according to company policy and government standards
• Corrected unsafe practices or conditions
• Promoted and managed restaurant organization, cleanliness and sanitation
• Completed preventive maintenance and upkeep on store's equipment and supplies
• Assessed the effectiveness of employees, provided candid, fair feedback on a regular basis, and continuously worked with
employees on their areas of development
• Monitored acceptable employee performance and documented situations that required or could lead to disciplinary or
corrective action. Completed and maintained appropriate paperwork for employee files
• Assisted staffin greeting customers,taking orders,using the cash register,assembling orders and checking for completeness
and correctness
• Assured compliance with company policies, practices and procedures
• Responsible for controlling costs and maintaining the assets ofthe company,ie food,labor,and controllable costs
• Assured that sanitation standards met or exceed Health Department standards
• Responded to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction
was maintained
• Organized and implemented local restaurant marketing as well as regional and national marketing promotions to increase
restaurant sales
• Achieved over1.5million dollars profit in a yearin the Bay Area exceeding all competitors in the area
• Hired and trained all newemployees with Talent+and taught classes on safety,sanitation,and security to otherKFC
restaurantsin the area,accordingto Harman’s openinghistory in 1952 and keeping up with the company’s policy and
procedure updates.
*References available uponrequest*

Shona Downing resume

  • 1.
    Shona Tallent Downing 801-875-5070 EDUCATION&SKILLS • Studied General Education, Paralegal and Psychology at Salt Lake Community College 2004 to 2007 • Experienced in the use of Microsoft Office and Outlook for scheduling and document processing • Talent and Interview Certification • Serve-Safe Certification • AS400, Peoplesoft,Oracle Usage 8-1/2yrs experience PROFESSIONAL EXPERIENCE Intermountain Healthcare, Supply Chain Organization Midvale, UT 7/12 to 3 / 1 5 Supply Chain Center, Buyer II for Capital Equipment and Projects -Full-time • Purchase Software and all IT related equipment for over 30,000 employees in clinical and administrative roles • Ability to communicate with IT staff regarding software, servers, computers and other IT related products • Manage timelines for projects to ensure on time delivery of IT systems and supplies for targeted opening dates of new facilities and warehouses • Communicated and worked with vendors and facility management to schedule install and initiation of complex IT systems • Foster professional relationships with IT vendors like Dell, Avaya, VLCM, Softchoice and Apple • Ensure that reports are reviewed and that any issues are solved and expedited to meet delivery expectations • Provide direction to internal customers on standard contracted items and the appropriate purchasing methods • Identify areas for reducing purchase order costs and communicate efficiencies to Management • Review contracts for pricing, tenns and conditions, and product and equipment standards • Analyze price files that include contracted items to ensure cun-ent pricing and delivery schedules • Scheduled meeting andworked directly with AP, Systems and Information team, and Sourcing Managers on updating pricing, item adds, supplier file maintenance and to fix procurement system issues Buyer II for Medical, Non-M edical, & Lab Equipment -Full-time SLC, UT 10/06 to 7/12 • Purchased medical and non-medical supplies for the opening of Intermountain Healthcare's Central Lab • Worked with project management team to coordinate buying supplies forthe opening of the Intermountain Medical Center • Coordinated receiving and inventory of supplies with hospital store rooms for inventory control and reports • Trained store room employees how to order supplies and keep track of inventory levels Iggy's, Joe’s Crab Shack, Longhorn Steakhouse, & Wingers SLC, UT 10/09 to 11/14 Server - Part-time at various locations while working F/T at Intermountain Healthcare • Listened to the customer's order, relayed it to the cooks and told customers about specials • Ability to remember food and drink specials, as well as what food the kitchen is out of this week • Ability to work long, busy days on my feet while maintaining a friendly, relaxing demeanor • Worked well with other servers, busboys, bartenders and cooks to create a great dining experience for my customers while establishing longtermfriendships • Always kept clean and neat when serving food and drinks helped create a great first impression on customers • Developed regular cliental that would request seating in the area of the restaurant that I was working
  • 2.
    Shona Tallent Downing Resume- Page 2 Harman's KFC Utah & California 5/92 to 10/03 Co-Owner/Operator -Full-Time • Ensured prompt, friendly service exceeding the company guidelines, achieving established objectives of the unit • Directed overall activities and performance ofemployees on a shift-by-shift basis • Maintained effective safety and security programs according to company policy and government standards • Corrected unsafe practices or conditions • Promoted and managed restaurant organization, cleanliness and sanitation • Completed preventive maintenance and upkeep on store's equipment and supplies • Assessed the effectiveness of employees, provided candid, fair feedback on a regular basis, and continuously worked with employees on their areas of development • Monitored acceptable employee performance and documented situations that required or could lead to disciplinary or corrective action. Completed and maintained appropriate paperwork for employee files • Assisted staffin greeting customers,taking orders,using the cash register,assembling orders and checking for completeness and correctness • Assured compliance with company policies, practices and procedures • Responsible for controlling costs and maintaining the assets ofthe company,ie food,labor,and controllable costs • Assured that sanitation standards met or exceed Health Department standards • Responded to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction was maintained • Organized and implemented local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales • Achieved over1.5million dollars profit in a yearin the Bay Area exceeding all competitors in the area • Hired and trained all newemployees with Talent+and taught classes on safety,sanitation,and security to otherKFC restaurantsin the area,accordingto Harman’s openinghistory in 1952 and keeping up with the company’s policy and procedure updates. *References available uponrequest*