Louise Notnagel has over 20 years of experience in customer service roles across various industries including healthcare, banking, and media. She currently works as a medical secretary for QCOS Orthopaedics, where her responsibilities include scheduling appointments, handling billing and accounts, and transcribing medical reports. Notnagel has a proven track record of providing exceptional customer service and supporting healthcare professionals through administrative duties.

1. Louise Notnagel
Unit 27 150-166 Rosehill Drive, Burpengary, Qld, 4505
Mobile: 0435 417 326 Email: snoet221@hotmail.com
A well presented, articulate and confident individual with a proven ability to provide exceptional
customer service. Equipped with an outgoing personality, good interpersonal skills and the ability
to work in a team or independently.
WORK EXPERIENCE
July 2012 - Present
Medical Secretary - QCOS Orthopaedics
Supports orthopaedic surgeon by screening and sorting mail, documents and telephone calls,
scheduling patients’ appointments and arranging referrals, billing patients and third-party payers,
controlling accounts receivables, transcribing dictation, preparing medical reports, patient
histories, operation notes, manuscripts and correspondence.
Enhances physician’s office reputation by accepting ownership for accomplishing new and
different requests, updates job knowledge by participating in education opportunities, serves and
protects the health care community by adhering to professional standards and strict
confidentiality.
January 2011 - June 2012
Call Centre Operator - Brisbane Private Hospital
Provided an exceptional level of service to patients, answering incoming calls from patients,
inquiries and questions, handled complaints, troubleshot problems and provide information
Duties
Answer calls and respond to emails, enter new patients information into system, route calls to
appropriate departments, process orders, forms and applications, handle customers inquiries both
telephonically and by e-mail
October 2009 - December 2011
Ward Clerk - Brisbane Private Hospital
Performed administrative duties within a hospital setting, answered phones, retrieved
and filed patient medical records, was empathetic and tactful when dealing with patients who
were nervous or upset.
Collaborated with nursing staff and promoted excellent customer service, maintained clinical files
in accordance with policies, where appropriate responded to all relevant correspondence,
provided organisational support.

2. February 2006 - September 2009
Office Manager - Hayley Media, Auckland New Zealand
Maintained office operations and procedures, prepared payroll, controlled correspondence,
designed filing systems, reviewed supply requisitions, assigned and monitored clerical functions
Maintained office efficiency by planning and implementing office systems, designed and
implemented office policies by establishing standards, contributed to team efforts by
accomplishing results.
May 2002 - January 2006
Customer service Officer - National Bank, Auckland
Provided information regarding the bank's products and services to its customers, handling any
inquiries and resolving customers complaints, helped to avoid loss of customers and negative
reviews. Provided splendid customer service in a friendly and courteous manner, ensured I was
sufficiently knowledgeable about the banking products and services and responded to all
enquiries.
March 1990 - 2001
Medical assessor - Major Medical Companies, Johannesburg South Africa
Managed medical insurance claims, analysed and processed claims, checking for validity
reviewed claims to ensure that there was no incomplete information, keeping a meticulous record
of all claims and followed up on lapsed cases.
QUALIFICATIONS
2009-2010 Cabin Crew e-learning diploma
2008-2009 X-tra Mile learning ICL computer
2000 Debt pack Advance Edition, introduction to legal
1990 Medical assessor certificate, basic products knowledge, logging
1987 Matriculated-Stilfontein High School, South Africa
REFEREES
Tracy Firth Practice Manager
Mobile: 0430 511 480
Bursa Sevimli QCOS Orthopaedics
Mobile: 0415 500 962