1. 9653 S. Calumet Ave
Chicago, IL 60628
Cell 773.891.6192
Loveeverlasting12@gmail.com
SHADAE WILEY
Highly organized and experienced self-starter with the ability to work independently, or within a team.
Competent to manage a diverse workload and dedicated to providing an exceptional level of executive
assistance to achieve company/firm's objectives and goals
Current Work Experience
Inparallel Call Center 6/2011- Current
Executive Administrative Assistant
● Provide confidential executive administrative support to the Director and Human
Resource Manager by continually assessing priorities and determining the urgency of
tasks at hand
● Organizing and maintaining an efficient filing system; creating and processing expense
reports
● Manage conference room schedules (including catering for meetings and events, and
cleaning there after)
● Manage complex calendars and organize meetings
● Answer multi-line phone and forward calls to appropriate departments
● Greet and direct visitors
● Maintain office supplies
● Process check request for payment of invoices
● Liaison between members within the executive offices and external team members,
clients, consultants and contractors
● Co-ordinate project-based work, complex travel and meeting arrangements for domestic
and international business
Quality Assurance Specialist/Trainer/ Lead
● QA Training conductor of 10 or more per bi weekly
● Monitor inbound and outbound calls for adherence to compliance guidelines, adherence
to internal processes and scripting, quality of the customer service provided and
accuracy of information gathered and communicated
● Participate in design / revision of quality feedback forms as needed
● Identifies opportunities of improvement by accurately assessing and scoring calls to
identifying training and process improvement opportunities
● Make suggestions for process and/or scripting changes to improve compliance,
conversion and performance
● Participate in new hire and refresher training sessions
● Collaborate with business segment leadership to ensure consistency in scoring related
to current process and training.
● Complete assigned audits in a timely manner
Other Experience
Medix Staffing Solutions (SXC Health Solutions PBM) 1/2009-12/2010

2. Customer Care Professional/ Pharmacy Technician
● Assist members, pharmacies, and doctors with pharmacy and insurance question benefit
question.
● Collected and entered data into the pharmacy information system as directed.
● Assists the pharmacists with initiating therapeutic interchange.
● Handle prior authorizations
● Took over one hundred inbound calls a day.
● Place over fifty outbound calls daily.
● processed billing claims for medicare and medicaid.
Walgreen’s Chicago, IL 04/2008 - 06/2008
Pharmacy Technician Intern
● Prepared pharmaceuticals for dispensing to patients
● Maintained working inventory within established department guidelines by reviewing
stock levels and recording for orders
● Collected and entered data into the pharmacy information system as directed.
Grand Blvd. Health Care Center, Chicago, IL 09/2004 - 04/2005
Front Desk Clerk / File clerk
● Assisted patients with appointment inquiries.
● Processed patients files and billing information for several different insurance.
● Answered incoming calls & set up appointments.
● Organized and maintained patient/office system.
● Faxed & filed documents.
● Ensured patient files were pulled daily based on scheduled appointments
Education
Chicago State University, Chicago, IL Current
● Currently in the Pharmacology Program
Malcolm X College, Accredited Pharmacy technology Program 08/2007 -06/2008
● Graduated with honors from the pharmacy technician program
● Have Advanced Certificate and license
Chicago Vocational Career Academy
● Received my high school Diploma
● Took a two year medical assistant program, received a certification.
Special Skills
Microsoft word/ excel/PowerPoint/Windows 97/Outlook/ office management, facilities coordination,
meeting and event planner; Lotus Notes, Outlook, Typing speed of 40w.p.m.
REFERENCES AVAILABLE UPON REQUEST