The document discusses UPS's use of management information systems. UPS collects large amounts of data from sensors in delivery trucks and uses analytics to improve efficiency. UPS's package tracking system allows customers to input package details, track locations, and view delivery statuses. Key technologies used include handheld devices, barcodes, GPS, and centralized databases. The information systems allow UPS to provide excellent customer service, lower costs, improve decision making, and gain a competitive advantage through customer intimacy.

1. MANAGEMENT INFORMATION SYSTEMS

2. GROUP MEMBERS
SAEED INAMDAR 19
DIKSHA JAINANI 22
ROHIT JAIPURIA 23

3. Introduction
 World’s largest package delivery company.
 UPS is known for its brown delivery trucks and uniforms, hence
the company nickname "Brown".
 One thing that ups known for is large use of information systems.
 First delivery company to provide air services.
 Sensors inside the truck monitor everything from whether the
driver’s seat belt is buckled to how hard they’re braking, and if the
truck’s doors are open or closed. All this data is compiled for UPS
analysts who use it to come up with time-saving tactics.

4. Input,Process and Output of UPS’s
package tracking system
INPUT
 SCANNABLE BAR-CODED
LABEL
 PACKAGE INFORMATION
 CUSTOMER SIGNATURE
 TIME-CARD DATA
 CURRENT LOCATION
(WHILE EN-ROUTE)
 BILLING
PROCESS
 TRANSMISSION AND
STORAGE OF DATA TO
A CENTRAL COMPUTER
FOR DATA RETRIVAL
 RECOGNITION OF DATA
SO THAT THEY CAN BE
TRACKED BY
CUSTOMER ACCOUNT,
DATE, DRIVER, AND
OTHER CRITERIA SUCH
AS THE
CONSOLIDATION OF
ORDERS FOR
EFFICIENT FINAL
DELIVERY OF
PACKAGES
OUTPUT
 PICK-UPS AND
DELIVERY TIME
 LOCATION WHILE
EN-ROUTE
 PACKAGE
RECIPIENT

5. Technologies Used By UPS’s
 DIAD
 BAR CODE SCANNERS
 WIRED AND WIRELESS COMMUNICATION NETWORKS
 GPS TRACKING SOFTWARE
 CENTRALISED DATA BASE
 WEB-BASED POST SALES ORDER MANAGEMENT
SYSTEM

6. Business Strategy Related to UPS’s
Technology
 BEST SERVICE AND LOWEST RATES
 EFFICIENT DELIVERY ROUTE FOR EVERY PACKAGE
 CUSTOMER CAN ALSO CHECK DELIVERY ROUTES,
CALCULATE SHIPPING RATES, DETERMINE TIME IN
TRANSIT, SCHEDULE A PICK-UP AND TRACK PACKAGES
WHENEVER THEY WANT TO

7. Strategic Business Objective Of UPS’s
Information Systems
 OPERATIONAL EXCELLENCE
 LOWER COST
 IMPROVED DECISION MAKING
 HIGH LEVEL OF CUSTOMER SERVICE
 COMPETITIVE ADVANTAGE
 CUSTOMER INTIMACY

8. If UPS’s Information System Were Not
Available!?
• INCURS MORE COST
• SLOW IN PROVIDING INFORMATION TO CUSTOMERS
• SLOW OPERATION
• SLOW IN FINDING CUSTOMERS INFORMATION

9. Strategy we would like to suggest
• They should work on their employment satisfaction
schemes as employment turnover is one of the major
problems faced by ups.
• Parcelcopter