UPS Capital Capabilities Presentation

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
UPS®: A single source
One company for your supply chain needs
• Small package delivery
• Transportation and global freight services
• Comprehensive logistics and distribution services
• Financial and insurance services — UPS Capital®
• Specialized mail services
• Consulting services
2

UPS Capital® overview
Protect your supply chain, bottom line and cash flow
By leveraging UPS’s logistics expertise, UPS Capital delivers innovative and
competitive solutions to help businesses finance trade and protect your goods
against supply chain risks:
• Founded in 1998 as a financial services subsidiary of UPS
• Staff of over 300 professionals
• Offices throughout the U.S. as well as Canada, Asia, Latin America
and Europe
3

UPS Capital® capabilities
UPS Capital helps businesses conduct smarter trade by delivering parcel and
cargo insurance, trade finance and payment solutions. By leveraging UPS’s global
logistics network, we provide solutions that are smarter, more competitive and
unique, so we can help you:
Anticipate risk
Accelerate cash flow
With an array of insurance offerings,
UPS Capital Insurance Agency, Inc. can
help mitigate the risks of trade and
protect your business from the inherent
complexities of global commerce.
Leverage the goods in your supply chain
to obtain the working capital you need to
invest in your business and customers.
Finance trade
Through a variety of solutions you can
expedite customers’ payments and protect
your international trade.
4

Flexible parcel insurance
Protect your supply chain and your bottom line
5

Features
Flexible parcel insurance goes above and beyond standard carrier liability limits. It
protects your high-value, time-sensitive and temperature-sensitive, perishable
goods and other hard-to-value items in the event of loss, damage or delay.
Types of flexible parcel insurance available:
• Basic: Covers loss or damage to goods in transit up to selling price
• Expanded: Covers consequential losses as a result of delayed shipments. Also covers
items that are excluded from declared value (e.g., gift cards)
• Multi-carrier: Insure all your parcel shipments with one policy, regardless of the small
package carrier you use
• Time-in-Transit: Covers delays in transit for time-sensitive or perishable goods
• Specialized programs: UPS Capital Jeweler’s Elite Program™
and UPS Proactive
Response®
Secure
• Bundled coverage: Basic, expanded and TNT combined into one policy
6

Coverage Declared Value
Flexible Parcel
Basic
Flexible Parcel
Expanded
Flexible Parcel
TNT
Flexible Parcel
Multi-carrier
Cost of goods • • • • •
Selling value • • • •
Consequential
loss
• • •
Perishables •
Articles of
unusual value
• • •
Time guarantee •
Use any carrier •
At a glance
7

Benefits when using UPS
• Protects against damage to high-value, temperature-
sensitive, time-sensitive, perishable and hard-to-value
goods
• Protects items that are ineligible for standard carrier
liability programs
• Protects your bottom line against costly consequences
related to your shipments, such as reconstructing
documents, or interest on a late payment
• Flexible Parcel Insurance also provides coverage up to
your selling price — not just your cost
• Provides transactional coverage
8

Flexible parcel multi-carrier
Benefits when using another carrier
• Insure all your small package shipments with one
policy, regardless of the transportation carrier(s) used
• No up-front costs or premiums
• Unlike cargo insurance, which requires annual premiums,
with flexible parcel multi-carrier you are invoiced after you
ship
• You can choose which shipments to insure and their
insurable values, and then pay as you go
• Shipping and insurance are seamless
• Insured values are automatically transmitted with the
submission of your shipping information
• Claims-handling process is simpler and faster
• Your business and its shipments receive superior
protection
9

Case Study
Example client overview
• A leading paper manufacturer was required to ship original “certificates of origin” prior to
shipping goods
• Certificates had to arrive at destination within five days or company had to pay for
expedited reconstruction to complete its order
Challenge
• Company was paying high reconstruction costs for a critical part of its transactions. They
sought to mitigate the risk
Solution
• UPS Capital® Insurance Agency, Inc. provided a Flexible Parcel Insurance — Time-in-
Transit (TNT) insurance policy — to cover the company’s certificates
• If the certificates did not arrive within five business days, the reconstruction claim would
be paid*, thereby reducing the customer’s exposure
*Subject to policy terms, conditions and exclusions.
10

UPS Proactive Response®
Secure
Comprehensive risk management
A comprehensive risk management solution that utilizes proactive shipment
monitoring and insurance to protect customers’ time-sensitive, temperature-
sensitive, high-value, hard-to-value and/or perishable packages*.
For goods with high value or high replacement costs (blood and tissue samples,
embryos, biopsies, etc.) UPS Proactive Response Secure can help ease the loss
and recovery costs by:
• Expediting shipments — Reimbursing the expense of expedited delivery services, such
as UPS Express Critical®
• Reimbursing for lost, delayed or damaged shipments; if a delivery is missed or the
integrity of a perishable product is compromised, the amount - up to the sales price - of
the goods is reimbursed*
• Intercepting temperature-sensitive compromised packages — Reimbursement of
surcharges for intercepts requiring procedures to maintain critical temperatures
*See contract for complete terms and conditions.
11

Example case study — UPS Proactive Response® Secure
Client overview
• A pharmaceutical company shipped valuable drugs via UPS Next Day Air®
that required
constant temperature control. The slightest variance would cause the drug to become
unstable and unusable
Challenge
• The airport where the drugs were being delivered was closed indefinitely due to a bomb
threat
Solution
• UPS Proactive Response Secure team monitored the shipment for temperature control
• If the prolonged delay rendered the drugs unstable UPS Capital® Insurance Agency, Inc.
provided an insurance policy to cover the company’s costs and reduce exposure, if the
prolonged delay were to render the drugs unstable*
*See contract for complete terms and conditions.
12

• Protection against loss or damage
to goods in transit up to the sales
price, or $150,000 maximum
• One-stop claims processing and
fast payment
• All UPS service levels, including
ground
• No signature required unless it’s a
residential package valued at more
than $1,000
• No pricing tiers
• Billed on UPS invoice, no extra
invoices
• Includes weekly pickup and
printer fees
• Loose stone coverage
• International shipments to
up to 63 foreign countries
A shipping and insurance program created specifically for jewelers:
UPS Capital Jeweler’s Elite Program® (JEP)
High-value, precious items (available in limited areas)
13

UPS Capital Jeweler’s Elite Program®
Example client overview
• A leading watch manufacturer and distributor sent daily high-value shipments
to its clients
Challenge
• Customer wanted assurance that high-value items would be safe and secure in
the UPS network. If something were to happen to these shipments, the business would
be covered for the full sales value of the shipments*
• Customer also needed expedited service for claims reimbursement
Solution
• UPS Capital® provided the Jeweler’s Elite Program to cover the full value of the
company’s shipments
• Customer also reduced one-half of an employee’s time per month by reducing claims
*See contract for terms and conditions of coverage.
14

Cargo insurance
Protect your supply chain and bottom line
15

• Insures your goods are covered
under one simple policy
• Open annual policy
• Offers higher limits
• Covers unique situations such as
trade shows, projects or more
difficult commodities to insure
• Protects against concealed
damage, expediting expenses,
general average losses, labels and
brand issues
• Protects shipments against loss
or damage — regardless of
transportation mode or carrier
• Worldwide, multimodal, multi-
carrier for goods in transit or in
storage
• Completely customizable
• Insures a single shipment or all
shipments
• Provides coverage for profit
(items pre-sold)
Insurance policies and risk mitigation that fits your unique needs. Plus our
simple claims process quickly delivers efficient resolutions and settlements*.
*See your policy for complete terms and conditions
Cargo insurance
Features
16

Cargo insurance
Benefits
• The convenience of worldwide, multimodal (land, ocean or
air) coverage available on any transportation carrier
• Customizable programs that cover shipping risk, warehouse
risk and contingency losses to protect your financial interest
in the goods
• Faster claims resolution with most claims processed within 12
days — many insurers ask for 30 days — so you receive your
funds quicker
• Far-reaching coverage in one simple policy that other carriers
may not offer because of the combined advantages of UPS’s
logistics expertise and UPS Capital’s risk mitigation solutions
that can protect your supply chain and your bottom line
17

UPS Capital® claims process
*Minimal claims documentation needed for most claims. Additional supporting documents to be requested on a per claim basis, based on nature of the loss.
Supporting
documents
Preserve all packaging,
damaged goods and seals;
take photos.
Collect all that apply:
• Commercial invoice
• Letter of instruction
to your carrier
• Temperature records
• SED form
• Photo(s)
• Police report
• Itemized statement of claim
• Packing list
• Freight invoice
• Doc/Delivery receipts
• Loading/Unloading tallies
• Notice of loss to carrier
• Customs clearance forms
Letter of notice
to carrier
Place all transportation
carriers involved in the
shipment, including
steamship lines, airlines
and trucking companies
on notice. This notification
should be faxed in order
to submit a time-stamped
document with the claim
submission.
Claim form
Complete the official
request claim form and
statement of claim (which
explains the specific details
of the loss).
Fax/Email documents to
UPS Capital claims
department.
Fax:
1-866-331-2774
Email:
mrmaldonado@ups.com
Claims
settlement
UPS Capital will begin
working on your claims
settlement, based on
the documents sent in.
They will contact you if
any additional
information
is needed.
The majority of UPS
Capital claims are paid
within five days
Claims
decision
Claim payment can
be sent via check or
directly deposited into
your bank account.
18

Sample claims documents
19

Cargo insurance Carrier liability
Claim settlement is based on valuation
(Ex. invoice value + freight costs)
Claim settlement is based on the weight of the
shipment or invoice value (if declared and agreed
by the carrier)
Coverage is all risk coverage Carrier pays only if he is legally liable for the loss.
Carrier is exempt from acts of God, terrorism,
strikes, civil commotions, etc.
No need to prove fault on the part of the
carrier
Carrier must be proven liable
Coverage is door-to-door irrespective of the
number of carriers used
A claim must be filed against each carrier
individually
Claims are handled quickly Claims against carriers can be lengthy
Cargo insurance
Advantage over carrier liability
20

Cargo insurance
Example case study
Client overview
• A U.S.-based distributor of heavy-duty winter clothing imported goods from Asia and
Africa
Challenge
• The company used its general business-owner’s insurance policy (BOP) to insure
shipments. However, the cost for BOP insurance was excessive and the coverage for the
company’s shipments was not comprehensive
Solution
• UPS Capital Insurance Agency, Inc., positioned a comprehensive cargo insurance policy
to save money for the company, while expanding coverage for its shipments
21

Trade credit insurance
Improve your cash flow
22

Features
• Protect your domestic and international accounts receivable against
unexpected bad debt loss due to insolvency or protracted default (slow pay) of
your customers
• Insure all or a majority of your business
• Online portfolio management system allows you to request, change or cancel
coverage with ease
• File a claim when a customer is insolvent, or after an established amount of
time in cases of slow pay
• With coverage in place, conduct your business as normal and benefit from
added value credit analysis and collection services
23

Benefits
Safeguards one of your largest assets
• Credit insurance protects against a devastating loss to an
unprotected asset — your accounts receivable
Supports your sales goals
• Expand into new and unfamiliar markets much more
comfortably
• Ability to generate sales by extending larger lines of credit
than you might normally offer
• Become more competitive compared to letters of credit by
offering open account
24

Benefits
Strengthens your credit risk management controls
• Credit underwriters perform detailed credit analysis on your
customers, lowering your credit investigation costs
• Credit insurance allows you to cap exposure to bad debt
losses
Receive better financing terms with insured
receivables
• Improve borrowing power and increase available capital when
your receivables are insured
• Increase likelihood of bank lending against foreign
receivables
Tap into collection services
• A credit insurance policy also provides professional collection
and litigation assistance
25

Example case study
Company overview
• A U.S.-based manufacturer/distributor of stainless steel bottles experienced significant
growth over three years. The company typically offered its customers open account terms
of net 30 days, but recently experienced bad debt losses of $20,000
Challenge
• The company planned to expand overseas, including Asia, but needed to be more
competitive
• They were also concerned about concentration. The largest 20 of 2,000 customers
represented half of total sales
Solution
• A trade credit insurance policy was put into place to help protect against additional bad
debt losses from customer concentrations and expansion into foreign markets
• The company began extending credit terms beyond 30 days to become more competitive
in the marketplace
26

Cargo finance
27

Integrated solutions
Financing plus logistics
• The financial expertise of UPS Capital® combined with
UPS’s proficiency in facilitating international trade
makes us unique in the marketplace. We provide
solutions that help finance your international trade
– UPS Capital Cargo Finance®
– Global Asset-Based Lending
28

UPS Capital Cargo Finance®
Features
• Provides inventory financing, on a transactional basis,
to customers who are importing goods via UPS ocean
freight, air or cross border freight using UPS customs
brokerage
• Unsecured facility with a $300,000 to $750,000 credit
limit
• Advance rates of up to 70 percent
• Terms of 45-75 days
29

Improves cash flow
The financing of international in-transit inventory shipped (all modes) by UPS.
How it works:
1. U.S.-based borrower purchases inventory from an international supplier
2. UPS Capital finances a portion of the value of the international in-transit inventory that
is moved by UPS (air freight, ocean freight or small package)
3. UPS Capital may extend credit lines of $300,000 to $750,000 with up to 75-day terms
Now, financing can occur at port of
origin, much earlier in supply chain
From China: three weeks at sea, excluding any customs time or weather delays.
30

Benefits
• Access funds earlier in your supply chain
• Improve inventory management efficiencies with additional working capital
• Lower your cost of goods by paying your suppliers earlier in the supply chain
• Improve relationships with suppliers
• Reduce or eliminate the need for letters of credit
• Best in class logistics with UPS Freight®
Forwarding
• Gain efficiencies in the supply chain
31

Example case study
Client Overview
• Wholesaler of building materials supplies hardwood flooring and decking to big-box home
improvement retailers, wholesalers and manufacturers
Challenge
• Supplier in Brazil required client to pay for shipment before goods left the port, draining
valuable cash flow until the shipments arrived in the U.S. and goods were sold to
customers
• Customer needed additional cash flow to fund continued operations and growth
Solution
• UPS and UPS Capital provided an end-to-end solution that included ocean freight,
customs brokerage, UPS small package, cargo insurance and UPS Capital Cargo
Finance®
• UPS Capital’s financing of imports increased working capital, leading to increased
imports and business growth
32

Global asset-based lending
33

Features
• A revolving line of credit secured by foreign warehoused inventory, international
in-transit inventory, domestic inventory and receivables
• Committed facility with a $750,000 to $25 million credit limit
• Advance rates of 50 percent or more on inventory per appraisal
• Generally used for finished goods but can also advance on raw materials
• Advance up to 85 percent of accounts receivable
34

Benefits
The benefits compared to a traditional asset-based loan (ABL) facility
• Increase working capital at favorable rates and improve supply chain efficiencies
Inject capital into your business
• By converting receivables into cash or tapping the equity in your inventory, your business
can gain a fast and reliable source of working capital
Increase purchasing power
• With an infusion of cash, your business can expand and take advantage of opportunities
that otherwise may not be affordable
Improve financial control
• With asset-based lending you may take advantage of purchasing opportunities. Base
decisions on favorable market conditions instead of access to liquidity
35

$2 million
inventory in U.S.
warehouse
$12 million
accounts
receivable
ABL loan Typical ABL loan
Integrated GABL
loan
In-country (U.S.) inventory (50% LTV) $1 million $1 million
In -transit inventory (50% LTV) — $1 million
Out of country (non U.S.) inventory (50% LTV) — $1 million
Accounts receivable (80% LTV) $9.6 million $9.6 million
Total loan $10.6 million $12.6 million
$2 million
inventory in Asian
warehouse
$2 million inventory
in-transit
Global asset-based loan structure (example)
36

Example case study
Company Overview
• A U.S. wholesaler of seasonal outdoor products was importing from China, Taiwan and
the Dominican Republic. Its customers were largely Fortune 500 retailers
Challenge
• Customer needed additional working capital to fund continued operations and growth
heightened by the seasonality of the business
• Customer’s current lender was uncomfortable providing advances on inventory
in-transit because of no supply chain visibility
Solution
• UPS Capital® could increase senior debt facility from $15 million to $25 million, and
extend credit lines of $3 million on in-transit and $2.5 million on foreign inventory that
were previously not available
37

C.O.D. enhancement services
38

Accelerate and protect payments
C.O.D. enhancement services accelerate your payments with a choice of options
that can help your bottom line:
C.O.D. Automatic
• Expedites funds availability. Electronic transfer of funds three business days after
package delivery through automatic payments electronically deposited into your account
C.O.D. Direct
• Expedites funds availability. Electronic transfer of funds approximately six days after
package delivery
39

Accelerate and Protect Payments
C.O.D. Enhancement Services accelerate your payments with a choice of options
that can help your bottom line:
UPS C.O.D. Secure®
• Includes the same benefits as C.O.D. Automatic®
, plus UPS Capital guarantees
payments up to a pre-determined limit
C.O.D. Delayed Deposit Option
• Available as an add-on service to C.O.D. Automatic and C.O.D. Direct. Saves time and
resources when you electronically select the dates you want customers’ checks
deposited (1-90 days after package delivery)
40

Features
Online reporting
• Statements
• Check images
• Download of remittance data
E-mail/fax statements
• Daily remittance statements, which include an “Activity Summary” and “Returned Check”
details
• Activity Summary
Monthly loss reports (C.O.D. Secure®)
Real-time fraud prevention reports (C.O.D. Secure)
• Multiple Returned Items Report
Collection agency services (C.O.D. Secure)
Manage deposit dates online via a secure web portal (C.O.D. Delayed Deposit)
41

Collect on delivery services
Existing UPS C.O.D. process (example)
Day 1
Day 2-3
Day 16
Day 4-8
Day 9-10
Day 11-16
UPS picks up checks and delivers package.
Checks delivered to UPS central processing center.
Checks mailed to shipper.
Checks received and processed by shipper’s
accounting department for deposit.
Shipper’s bank begins the check-clearing process.
Funds available to shipper.
42

Day 1
Day 3-4
Day 2
UPS Capital C.O.D. accelerated cash flow (example)
C.O.D. Automatic — Faster cash flow
C.O.D. Secure®
— Faster cash flow plus credit protection
UPS delivers package and collects C.O.D. funds.
C.O.D. funds delivered to central processing center
and deposit prepared for UPS Capital’s bank account.
Funds transferred to the shipper’s bank account via
Automated Clearing House (ACH). Funds available
same or next business day. If you have C.O.D. Secure,
should one of your customers’ C.O.D. checks be
dishonored upon deposit, UPS Capital® will pay you for
that item, up to a specific limit.
43

C.O.D. Delayed Deposit Option (DDO)
Take advantage of all the great benefits associated with C.O.D. Automatic and
C.O.D. Direct while maintaining the flexibility to control the timing of individual
check deposits via a secure online web portal. For an online demonstration,
please visit: https://www.upscapital.com/solutions/cod_ddo.html
Benefits:
• Helps increase sales by allowing seller to offer terms to buyers
• Allows sellers to offer alternatives to buyers who may not qualify for other payment
methods
• Reduces administrative expenses associated with manually holding checks
• Eliminates bank fees associated with check processing and returned items
• Automatic deposit of funds into bank account
• Allows the shipper to maintain a single UPS account
44

Process for C.O.D. Delayed Deposit Option (example)
• UPS driver collects check at delivery
• The bank images all checks and reconciles data
• The bank puts a hold on C.O.D. checks based on the predetermined number of
default days
• UPS Capital® system sends an e-mail alert to the C.O.D. shipper to view
pending C.O.D. deposits
• Customer views check image(s) and relevant shipment information, then
revises deposit date if desired
• Bank deposits the check on the specified date or the shipper’s default date
(based on shipper profile)
• Shipper receives C.O.D. remittance statement from UPS Capital
• C.O.D. shipper receives direct deposit of funds to bank account
45

Payment solution services
Improve cash flow
46

UPS Capital® merchant service
Accept payments — anytime, anywhere
Full range of payment options:
• Debit, credit, ACH, recurring billing, gift cards, e-checks, PayPal®
, loyalty programs
• Mobile payment options
• Apps for iPhone®
, iPad®
and Android™
UPS Capital® Connect virtual terminal:
• Process sales, e-mail invoices, set up payment plans
• Run transactions reports, charts and graphs, reprint receipts
• Manage customer and user information
Next-day funding that doesn’t require the merchant to change bank accounts
E-commerce capabilities
47

Credit card fraud protection
Help protect payments
Reduces fraudulent online activity and chargebacks
• Verified by Visa®
and MasterCard®
SecureCode®
offer the highest levels of fraud
protection
Enables safe international expansion
• Process cards from all over the world without the worry of fraud
Reduces credit card interchange rates
• Payer authentication can help reduce rates on every eligible transaction
48

Continuous customs bonds
Protecting your supply chain
49

Customs bonds
Features
U.S. Customs and Border Protection (CBP) is not insurance. All importers of
goods into the U.S. must post financial security. The importer can post cash, but
the preferred security is a customs bond, also referred to as a surety bond that:
• Guarantees the customs border protection will receive payment of duties and
fees and the importer will comply with customs regulations
• Allows goods to pass through customs without delays
50

Customs bonds
Benefits
• Experienced customer service team handles bond filing and customs updates
such as address and name changes
• Daily monitoring of bond sufficiency with customs to ensure the current bond
amount remains adequate and to prevent delayed release of shipments
• Availability of reporting tools to keep clients informed of their customs
clearance activity
• Fraud protection service to alert clients of fraudulent use of their importer
number
• Single service source
51

Insurance is underwritten by an authorized insurance company and issued through licensed insurance producers affiliated with UPS Capital Insurance Agency,
Inc. and its licensed affiliates are wholly owned subsidiaries of US Capital Corporation. Insurance coverage is not available in all jurisdictions.
All credit is subject to credit approval and applicable laws and regulations. Products may not be available in all areas. UPS Capital Corporation loans are made
in California pursuant to a Department of Corporations California Finance Lenders license. UPS Capital HK Limited is a licensed money lender in Hong Kong
under the Money Lenders Ordinance, and all loans are made in Hong Kong pursuant to that license. Each global supply chain finance solution will be governed
by the terms, conditions, limitations and exclusions set forth in the applicable global supply chain finance agreement with UPS Capital Corporation and any
other lender party thereto (the “Global Supply Chain Finance Agreement”). This information sheet does not in any way alter, supplement or amend the terms,
conditions, limitations or exclusions of the Global Supply Chain Finance Agreement and is intended only as a brief summary. Please consult the Global Supply
Chain Finance Agreement for the exact terms and conditions.
C.O.D. Enhancement Services products are offered through UPS Capital Trade Protection Services, Inc. UPS Capital Corporation and its affiliates reserve the
right to change or cancel any C.O.D. Enhancement Services program at any time. Each C.O.D. Enhancement Services program is governed by the applicable
terms and conditions governing participation in that program and certain limitations and exclusions apply. Information contained in this information sheet does
not in any way alter, supplement or amend the applicable terms and conditions governing participation in any C.O.D. Enhancement Services program and is
intended only as a brief summary of that program. The UPS C.O.D. charges as set forth in the UPS rates in effect at the time of shipping apply to each UPS
C.O.D. package shipped. Some C.O.D. Enhancement Services may involve loans or the advancement of funds for anticipated C.O.D. receipts. Loans made in
California are pursuant to a Department of Corporations California Finance Lenders License. C.O.D. Enhancement Services products may not be available in
all jurisdictions. C.O.D. Automatic, C.O.D. Secure and C.O.D Direct are registered trademarks of United Parcel Service of America, Inc.
All services in connection with the UPS Capital Merchant Services Program are provided by Century Payments, Inc., a Registered Agent of RBS Citizens, N.A.,
Providence, RI. All decisions regarding approval of a merchant services application, and all fees charged for merchant services, are determined solely by
Century Payments, Inc. The UPS Capital Merchant Services Virtual Terminal is powered by Maas Global Solutions (MGS).
All services in connection with the UPS Capital Credit Card Fraud Protection program are provided by CardinalCommerce® and all fees charged for services
are determined by CardinalCommerce. All decisions regarding approval will be made solely by CardinalCommerce under CardinalCommerce’s then-current
criteria.
All services in connection with Customs Bonds are subject to availability and may not be available in all jurisdictions.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All
rights reserved.
Disclaimers
52

Questions?
53

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