Crm of courier agency

PRESENTATION ON CRM OF COURIER AGENCIES RUSH HOUR COURIERS LTD. PRESENTED BY: NIDHI SINGH BINOY PHILIP MOHIT MALVIYA HARSHITA JAIN ABHISHEK PRATAP SINGH RUSH HOUR COURIERS

INTRODUCTION ,[object Object],[object Object],[object Object],[object Object],[object Object]

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FIRST FLIGHT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Range Of Product ,[object Object],[object Object],[object Object],[object Object]

Customer service ,[object Object],[object Object],[object Object],[object Object]

VALUE ADDED SERVICE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRM Development for RUSH HOUR courier service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Value ,[object Object],[object Object],[object Object],[object Object]

Implementation from Company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

RUSH HOUR’s CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Customer centricity approach ,[object Object],[object Object],[object Object],[object Object]

Customer value approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

RUSH HOUR’s implementation of customer service initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TECHNOLOGICAL TOOLS FOR CRM TRACKHOUR: - status of shipment can be tracked by using the TrackDart box, available on the company’s website. ,[object Object],[object Object],[object Object],MAILHOUR: - customers may either use the Waybill or the Ref. No. to track the status of shipments. POWERHOUR : - comes with a Download Manager which brings the data down to the customers PC. ,[object Object],[object Object],[object Object],CARESSHOUR: - an extremely powerful online customer complaint-redressal system.

Crm of courier agency

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Crm of courier agency